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THE RESULTS COMPANIES
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Representante de Servicio al Cliente (Boost Mobile) 2015 - 2015

PERFILES TECNOLÓGICOS
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HEWLETT PACKARD – HP
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Representante de Servicio al Cliente (Salesforce.com) 2013 - 2014
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EQUIFAX
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TELETECH
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I will be happy to help you with your project, I hope we make a "match"!","logos":{"normal":{"url":"https://workana.s3.amazonaws.com/logos/ccdd9c1ab70aeea2c7ec2015e285d130/qj/Fotoperfil3_160_160.jpg","width":160,"height":160},"thumb":{"url":"https://workana.s3.amazonaws.com/logos/ccdd9c1ab70aeea2c7ec2015e285d130/kn/Fotoperfil3_30_30.jpg","width":30,"height":30},":original":{"url":"https://workana.s3.amazonaws.com/logos/ccdd9c1ab70aeea2c7ec2015e285d130/pm/Fotoperfil3.jpg","width":1280,"height":720},"profile":{"url":"https://workana.s3.amazonaws.com/logos/ccdd9c1ab70aeea2c7ec2015e285d130/yd/Fotoperfil3_192_192.jpg","width":192,"height":192},"large":{"url":"https://workana.s3.amazonaws.com/logos/ccdd9c1ab70aeea2c7ec2015e285d130/ap/Fotoperfil3_300_300.jpg","width":300,"height":300}},"country":"MX","lastActive":"2024-05-09 17:14:28","created":"2024-01-12 19:00:35","open":0,"active":0,"completed":"1","rating":"5.00","paid":1,"verifiedPaymentMethod":false,"worker":{"id":7701290,"slug":"monica-serra","canInvite":false,"skills":{"542":{"id":542},"425":{"id":425},"899":{"id":899},"415":{"id":415},"379":{"id":379},"898":{"id":898},"154":{"id":154},"513":{"id":513},"387":{"id":387},"386":{"id":386},"494":{"id":494},"496":{"id":496},"946":{"id":946},"407":{"id":407},"535":{"id":535},"521":{"id":521},"813":{"id":813},"830":{"id":830},"537":{"id":537},"487":{"id":487},"517":{"id":517},"897":{"id":897},"641":{"id":641},"762":{"id":762},"853":{"id":853},"376":{"id":376},"499":{"id":499},"525":{"id":525}},"history":"Casi siempre he estado vinculada a la hotelería, iniciando como animadora , pasando por marketing, gestión del cambio, innovación y desarrollo, hasta llegar a ser la Directora de Guest Experience a nivel global de dos de las marcas hoteleras de la empresa Meliá Hotels International, y posteriormente Directora de Guest Experience o Gerente residente en varios hoteles del Caribe. Durante la pandemia aproveché para refrescar mis conocimientos de Marketing Digital entre otros estudios. Más tarde desarrollé trabajos en el área de bienes raíces, Operaciones de rentas vacacionales y como Directora de una empresa textil. En mi último puesto, en la marca Secrets en Tulum, pude desarrollar al máximo mi creatividad en la creación de eventos y compartir toda mi experiencia con mis equipos. Me siento realizada ayudando o compartiendo mi experiencia con quien lo necesite. I have almost always been linked to the hotel industry, starting as an entertainer, going through marketing, change management, innovation and development, until becoming the Director of Guest Experience at a global level of two of the hotel brands of the company Meliá Hotels International, and later Director of Guest Experience or Resident Manager in several hotels in the Caribbean. During the pandemic I took the opportunity to refresh my knowledge of Digital Marketing among other studies. Later I worked in the area of real estate, vacation rental operations and as Director of a textile company. In my last position, at the Secrets brand in Tulum, I was able to fully develop my creativity in creating events and share all my experience with my teams. I feel fulfilled helping or sharing my experience with whoever needs it.","rating":5,"ranking":216,"position":{"position":"platinum","next":{"name":"Hero","next":null,"description":"Hero es el máximo nivel de los freelancers de Workana. Nos enorgulleces. Tu experiencia, responsabilidad y profesionalismo hacen que te destaques, por eso tienes los mejores beneficios. ¡Sigue brillando! Leer más","explain":"El freelancer HERO ha llegado al nivel máximo en Workana. Si necesitas a un experto, no busques más. Un freelancer Hero ha demostrado que su talento, servicio y compromiso son excelentes. Trabajar con ellos es un placer. 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