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PrintM3D 3D Printing Company - Baltimore, MD
January 2016 to February 2017
Upwork Client

-Respond to email queries on Freshdesk Ticketing System and social media platform
-Receive incoming calls using Aircall dialer
-Create graphic poster designs for Instagram
-Data Quality on Team KPI's
-Call monitoring on agents
-Organizing meetings for the client
-Sourcing candidates on Indeed
-Process payroll on ADP software
-Create bundle deals and discount codes

Virtual Administrative Assistant
Pest Control Company - Dallas, TX
February 2013 to December 2016
Upwork Client

-Process Invoices for due balances
-Inbound & Outbound calls for old/new clients (regarding follow-up appointments for cancellation or rescheduling
-Callback missed calls from Holidays/weekends/after work hours
-Social Media Marketing (posts ads for our company)
-Process orders from our eCommerce website (store.parsonspestcontrol.com)
-Hiring Process (SEO/Wed Developer and Marketing Ads-flyers)
-Simple marketing coupons
-Handled email for the owner (sort important emails needs to take prompt action)

Virtual Assistant
OneSource Global Services - Pasadena, CA
January 2012 to February 2013
-Manage and coordinate the activities of real estate owned (REO)/FSBO properties, from the time the property is received by the foreclosure unit to the time the asset is ready to be listed in the marketplace.
-Lead Generation.
-Lead Follow up.
-Lead Conversion.
-Administrative Support / Phone/Chat Support Specialist
-Handles Inbound & Outbound calls from residential owners/clients
-Bookkeeping - follow up tasks on invoices and unpaid bills.
-Online Research for business contacts
-Appointment Scheduling - touching base with clients/follow up call
-Managing email - on behalf of my client
-Industry knowledge Prep for Social Media (Twitter, Facebook, Jimdo)
-Make website / free websites and target leads
-Data Entry
-Phone Support
-Transcribe recorded notes
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