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MIs fortalezas tanto personales como profesionales, se destaca fuertemente la responsabilidad, cada que en embarco en un proyecto laboral y personal, doy lo mejor de mi, enfocando mi atención en un trabajo bien hecho.
También me siento muy a gusto trabajando en comunidad, disfruto mucho la lluvia de ideas (brainstorming) el poder compartir ideas, conocimientos para llegar a un trabajo excelente.
Dentro de mis fortalezas mas personales, y con las cuales mis amigos y familia me reconocen, esta la escucha activa, la preocupación por ellos, lo seguro que los hago sentir. Creo que estas personas son las que mejor pueden destacar lo mejor de mi. Yo sumaria lo apasionada que soy en todo aspectos de la vida, lo comprometida cuando algo me interesa y lo creativa que soy cuando disfruto lo que estoy haciendo, llevando al siguiente nivel mi vida.","rawText":"Soy una profesional con +10 años de experiencia en el área de atención y experiencia cliente. MI trayectoria comenzó en atención al cliente, donde aprendi la importancia de brindar un servicios de calidad. Con el tiempo mi pasión por el mundo de los clientes me llevó a especializarme en Customer Experiencia (CX), desarrollando estrategias centradas en el cliente, optimizando procesos, analizando datos, creación de proyectos desde la idea hasta su puesta en marcha. MI enfoque está en aportar soluciones personalizadas basadas en datos para cada cliente y que todos alcancemos nuestros objetivos. MIs fortalezas tanto personales como profesionales, se destaca fuertemente la responsabilidad, cada que en embarco en un proyecto laboral y personal, doy lo mejor de mi, enfocando mi atención en un trabajo bien hecho. También me siento muy a gusto trabajando en comunidad, disfruto mucho la lluvia de ideas (brainstorming) el poder compartir ideas, conocimientos para llegar a un trabajo excelente. Dentro de mis fortalezas mas personales, y con las cuales mis amigos y familia me reconocen, esta la escucha activa, la preocupación por ellos, lo seguro que los hago sentir. Creo que estas personas son las que mejor pueden destacar lo mejor de mi. Yo sumaria lo apasionada que soy en todo aspectos de la vida, lo comprometida cuando algo me interesa y lo creativa que soy cuando disfruto lo que estoy haciendo, llevando al siguiente nivel mi vida.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/6bfecc6634ec54d3704842098eaa94e8/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"A lo largo de mi trayectoria profesional me he desarrollado en todo lo que es foco al cliente; abarcando desde trato directo con el cliente (Customer Service) hasta implementaciones de estrategias avanzadas y creación de proyectos (Customer Experience). Mi enfoque combina trato directo, desarrollo de analisis de datos, gestión de proyectos, y analisis de resultados, es completar el ciclo de vida del Customer Service y Experience para optimizar resultados.
He trabajado en empresas de productos y de servicios, logrando tener una capacidad de conocimiento completa para desarrollar mejores versiones de experiencia en cada ámbito.
Mi trayectoria me ha permitido desarrollar aptitudes como:
- Atención presencial, telefónica y emails con enfoque calidad de servicio
- Gestión operativa y administrativa
- Soporte administrativo
- Analisis de datos (BBDD - KPI´s - encuestas)
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- Implementación de estrategias basadas en resultados y los analisis desarrollados.

Dentro de mis fortalezas destaco:
- Orientada a los objetivos
- Alta capacidades de analisis
- Pensamiento analítico
- Habilidades interpersonales
- Resolutiva.

MI principal objetivo siempre ha sido entender y responder a las necesidades de los clientes, asegurándome que cada interacción sea positiva y significativa. Estoy comprometida a seguir contribuyendo con respuestas, atención y estrategias que no solo satisfagan, si no que superen las expectativas de los clientes.","rawText":"A lo largo de mi trayectoria profesional me he desarrollado en todo lo que es foco al cliente; abarcando desde trato directo con el cliente (Customer Service) hasta implementaciones de estrategias avanzadas y creación de proyectos (Customer Experience). Mi enfoque combina trato directo, desarrollo de analisis de datos, gestión de proyectos, y analisis de resultados, es completar el ciclo de vida del Customer Service y Experience para optimizar resultados. He trabajado en empresas de productos y de servicios, logrando tener una capacidad de conocimiento completa para desarrollar mejores versiones de experiencia en cada ámbito. Mi trayectoria me ha permitido desarrollar aptitudes como: - Atención presencial, telefónica y emails con enfoque calidad de servicio - Gestión operativa y administrativa - Soporte administrativo - Analisis de datos (BBDD - KPI´s - encuestas) - Desarrollo de iniciativas/proyectos - Desarrollo de Manuales y procedimientos - Implementación de estrategias basadas en resultados y los analisis desarrollados. Dentro de mis fortalezas destaco: - Orientada a los objetivos - Alta capacidades de analisis - Pensamiento analítico - Habilidades interpersonales - Resolutiva. MI principal objetivo siempre ha sido entender y responder a las necesidades de los clientes, asegurándome que cada interacción sea positiva y significativa. Estoy comprometida a seguir contribuyendo con respuestas, atención y estrategias que no solo satisfagan, si no que superen las expectativas de los clientes.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/6bfecc6634ec54d3704842098eaa94e8/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. Choose the most relevant aspects for each position, what you learned and achieved, and anything else that will help in understanding your career path."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Add to list","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"Ornella E. V.","companyId":10807207,"companyHash":"6bfecc6634ec54d3704842098eaa94e8","ratingData":{"rating":5,"hasRating":true,"width":"width: 100.00%","noRatings":"No ratings yet","average":5,"ratingText":"5 of 5.00"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Public Profile"}},"agencyEditInitials":{"isChecked":false,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Agency Profile"}},"phone":{"text":"Phone number: ","canEditPhone":false,"hasPhone":true,"number":null},"countryData":{"country":"CA","name":"Canada","class":"flag flag-ca","url":"https://www.workana.com/freelancers/canada?ref=freelancer_view","blankGif":"https://cf.wkncdn.com/static/assets/build/img/blank.4f4e80a62.gif"},"hourlyRate":{"text":"Hourly rate:","rate":"USD 10.00","isSet":true,"currency":"USD","amount":"10.00"},"mainSkill":{"isSet":true,"text":"Freelancer expert in Admin Support"},"public":true,"clarificationText":"Allowed formats:
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