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• Provide technical support services in Networking, to the company COLUMBUS NETWORKS DE
COLOMBIA LTDA for connectivity projects and diagnostic images in Suramericana S.A.
• Provide follow-up to installations and/or new channel implementations.
• Create Tickets providing follow-up and management to the solution of incidents, requirements and / or
maintenance windows in which communication channels, physical and virtual devices are affected.
• Perform initial diagnosis of errors and incidents in WAN, LAN and MPLS networks.
• Proactive monitoring of the status of communication links and proposing improvements to improve the
performance of them.
• Generate incident management reports, providing clear statistics on the types and frequency of errors.
• Generate virtual server performance and capacity reports

Field Engineer R1, ACT Telemática (Nov. 2016 – Apr, 2019)
• Provide technical support services in Networking, to the company COLUMBUS NETWORKS DE
COLOMBIA LTDA for connectivity projects and diagnostic images in Suramericana S.A.
• Provide follow-up to installations and/or new channel implementations.
• Create Tickets providing follow-up and management to the solution of incidents, requirements and / or
maintenance windows in which communication channels, physical and virtual devices are affected.
• Perform initial diagnosis of errors and incidents in WAN, LAN and MPLS networks.
• Proactive monitoring of the status of communication links and proposing improvements to improve the
performance of them.
• Generate incident management reports, providing clear statistics on the types and frequency of errors.
• Generate virtual server performance and capacity reports

Coordinator of donations, Corporación MAKAIA (Mar. 2016 – Apr. 2016)
• Maintain current and effective institutional relations with clients, allies or cooperators linked in the projects
under his responsibility.
• Communicate constantly to the Alliances Management all relevant information that allows the creation of
new business.
• Identify opportunities for institutional development based on the projects led.
• Execute the work plans and supervise the fulfillment of the goals of the projects.
• Permanently monitor budgets, schedules and scope of projects.
• Carry out all the tasks related to the planning, execution, verification and control of the project.
• Link with the project management in the key tasks to develop products, services or methodologies.
• Document, record and systematize the social impact achieved in the projects under his responsibility.
• Implement the actions assigned by the Project Director to improve or create processes and projects in the
area.

Data analyst, Corporación MAKAIA (Oct. 2015 – Mar.2016)
• Data mining, information analysis and creation of reports on software donated in Colombia, Argentina, Peru,
Panama, and Costa Rica.
• Analysis of information and creation of reports through CiviCRM and GoogleAnalytics.
• Management of CRM platform (CiviCRM) for tracking organizations.
• Support in the design of strategies to increase the volume of licenses and memberships donated by
Microsoft, Google, Adobe and Symantec.
• Validation and qualification of non-profit organizations that request software donations.

Research assistant, Corporación Arca (Jun. 2013 – Aug. 2014)
• Approach and management ofinformation technology projects, electrical interconnection and basic
sanitation in isolated areas with vulnerable populations.
• Analysis of statistical results, design of surveys, documentation and report of results.","rawText":"Technical Manager, RMP Comunicaciones (May. 2019 – Present) • Provide technical support services in Networking, to the company COLUMBUS NETWORKS DE COLOMBIA LTDA for connectivity projects and diagnostic images in Suramericana S.A. • Provide follow-up to installations and/or new channel implementations. • Create Tickets providing follow-up and management to the solution of incidents, requirements and / or maintenance windows in which communication channels, physical and virtual devices are affected. • Perform initial diagnosis of errors and incidents in WAN, LAN and MPLS networks. • Proactive monitoring of the status of communication links and proposing improvements to improve the performance of them. • Generate incident management reports, providing clear statistics on the types and frequency of errors. • Generate virtual server performance and capacity reports Field Engineer R1, ACT Telemática (Nov. 2016 – Apr, 2019) • Provide technical support services in Networking, to the company COLUMBUS NETWORKS DE COLOMBIA LTDA for connectivity projects and diagnostic images in Suramericana S.A. • Provide follow-up to installations and/or new channel implementations. • Create Tickets providing follow-up and management to the solution of incidents, requirements and / or maintenance windows in which communication channels, physical and virtual devices are affected. • Perform initial diagnosis of errors and incidents in WAN, LAN and MPLS networks. • Proactive monitoring of the status of communication links and proposing improvements to improve the performance of them. • Generate incident management reports, providing clear statistics on the types and frequency of errors. • Generate virtual server performance and capacity reports Coordinator of donations, Corporación MAKAIA (Mar. 2016 – Apr. 2016) • Maintain current and effective institutional relations with clients, allies or cooperators linked in the projects under his responsibility. • Communicate constantly to the Alliances Management all relevant information that allows the creation of new business. • Identify opportunities for institutional development based on the projects led. • Execute the work plans and supervise the fulfillment of the goals of the projects. • Permanently monitor budgets, schedules and scope of projects. • Carry out all the tasks related to the planning, execution, verification and control of the project. • Link with the project management in the key tasks to develop products, services or methodologies. • Document, record and systematize the social impact achieved in the projects under his responsibility. • Implement the actions assigned by the Project Director to improve or create processes and projects in the area. Data analyst, Corporación MAKAIA (Oct. 2015 – Mar.2016) • Data mining, information analysis and creation of reports on software donated in Colombia, Argentina, Peru, Panama, and Costa Rica. • Analysis of information and creation of reports through CiviCRM and GoogleAnalytics. • Management of CRM platform (CiviCRM) for tracking organizations. • Support in the design of strategies to increase the volume of licenses and memberships donated by Microsoft, Google, Adobe and Symantec. • Validation and qualification of non-profit organizations that request software donations. 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