Mariano V.

Senior Integration Engineer en Gemalto

0 / 5

Argentina

Ingeniería y Arquitectura

Sobre mí
Profesional IT con amplia trayectoria y experiencia desarrollada en compañías multinacionales de
telecomunicaciones, Banca, Organismos Gubernamentales y Retails.
Experiencia en la conducción de grupos de trabajo, coordinación, gestión e implementación de
proyectos sobre distintas plataformas, orientado a resultados con visión estratégica alineada al negocio.
Alto grado de responsabilidad y compromiso con los objetivos de la compañía.

Conocimientos y capacidades en el campo de acción del área de Sistemas,Infraestructura, Comunicaciones, Bases de Datos , Web, Seguridad Informática, Automatización y Control, administración y gestión de bases de datos, Servidores Web (Php, apache, MySql,Oracle,Teradata,Tomcat,Weblogic), control de sistemas, lenguaje C++. Manejo y uso
de Software libre y S.O. Linux, administración plataformas , Linux, Unix (Suse,Redhat,Ubuntu Server)
Historia laboral
* Gemalto (Servicios y tecnología de la información )

* Teradata (Servicios y tecnología de la información ): Perform preliminary software problem investigation and diagnostics collection
Escalate all unresolved issues to the Support Centres as per the Incident escalation process
Manage system based Change Controls for O/S, Teradata SW and HW environment
Plan and implement Field Retrofit Order
Perform hardware and software installations includes site or system preparations
Perform hardware and software upgrades includes site or system preparations
Coordinate service between customer and 3rd party vendor for Teradata managed 3rd party products
As per the Customer Support Contract create and provide periodic Customer Service Reports
Provide feedback to the customer for reported issues
Join or conduct periodic customer support review meeting
Provide technical assistance to Sales organization as required
CSR will support HW and SW product
Strong written and oral communication skills
Facilities & environmental planning - Configuration planning
CS best practices implementation - Change Control management
Service performance and system availability reporting
Service opportunity identification
Technical advisor consultation on system upgrades
Updates as required to the services databases (e.g. CIS)
Mentoring technical resources
Ability to deliver high touch support under a matrixed support model
Teradata HW and SW support
installation, administration & support
Configure \ Install SMP, MPP, Teradata Database
SuSe Linux Support.
Teradata Database Support,
Hardware related troubleshooting (DELL, LSI & NetApp, EMC , STK / Server, Controller, Data Domain, Storage related issues)
Backup Solutions (Netbackup, Netvault)
Quantum Robotica Support
Installation / configuration of third-party software (CA -AIM -POWER BROKER-CRONTOL-M)
Coordination and recolocation of rack server
Teradata Install and Support Hadoop,Aster,Claudera ,Inteliflex , Big Data
Support on Cloud project
Job cross area with Sales, Solution Architecture, Finance, PMO,Service Database Administrator

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