Helen O. freelancer experto en Servicio al Cliente, Libros Contables, Microsoft PowerPoint, Microsoft Office, Microsoft Excel

Helen O.

Translation made for the world to understand.

Valor hora:

USD 15,00

Redacción y Traducción

Sobre mí
I am a self-motivated and responsible professional with over eleven years of translating that includes hotels’ newsletters and churches’ weekly bulletin. Over twenty years in Management with clear understanding of prioritizing and the importance of a job well done in a timely manner. . I am looking to offer my experience and skills as a freelancer.

Soy una profesional motivada y responsable con más de once años traduciendo que incluye boletines semanales de iglesias y periódicos de hoteles. Más de veinte años de experiencia Gerencial con conocimiento claro de priorización y la importancia de un trabajo bien hecho en un tiempo recordEstoy buscando ofrecer mi experiencia y habilidades como freelancer.
Historia laboral
Jan 2014 – Dec 2014    1 Community Services    Columbia, MD
    Start up business.
    Implemented pricing, P&L, and service goals for the company.
    Conducted sales blitzes exceeding sales goals by 7%.

Nov 2007 – Nov 2013    H&R Block    Kansas City, MO
Office Manager/Instructor/Seasonal Administrator
    Developed and implemented a business development plan to increase clientele.
    Exceeded all targeted goals as follows: Conversion: Target 80% exceeded by 8%; Growth: Target 20% exceeded by 5%; Customer Peace of Mind Target 30% exceeded by 1.8%; Second Look Target 15 exceeded by 10%.
    Conducted sale blitzes increasing sales by 3.8%.
    Assisted District Manager with conducting interviews, closing offices for the off-season, monitoring schedules for open offices during the off-season and successfully managing several offices during the tax season.

Mar 2006 – Oct 2006    Paramount Hotel Group    Fairfield, NJ
General Manager
    Developed and implemented business plan to improve guest satisfaction – improved by 23%.
    Developed and implemented business plan to improve quality assurance and move the nation-wide hotel ranking from the red to the green zone. Succeeded by obtaining 94% on the Marriott Quality Assurance Inspection in an unannounced inspection.
    Developed and implemented a business plan to meet budgeted revenues – exceeded by 15%.
    Worked together with sales department Increasing sales by 7.9%.

Apr 2001 – Feb 2006    Accor Hotels    Dallas, TX
General Manager
    Developed and maintained an active sales plan to achieve projected revenue goals.  Exceeded budget revenues by 15% per year.
    Developed and implemented a business plan that increased guest satisfaction by 15.8%.  Reduced guest complaints by 10.4% during my tenure.
    Increased property balanced score card rankings by 56 positions in 2004 as a result of my efforts.
    Assisted other General Managers at underperforming hotels within my district at the direction of the Area Manager of Operations. Improved revenues by 15%, guest satisfaction scores by 12.9% and reduced guest complaints by 9.8% on average, at properties I assisted with.
    Managed a full renovation of a three million dollar airport property.
    Assisted Area Manager with quality assurance inspections, interviewing, and training of new General Managers and Assistant General Managers.

Dec 1993 – Mar 2001    PMM, Inc    Rockville, MD
Operations Manager
    Managerial responsibilities included overseeing four Area Managers, 15 supervisors and over 200 employees.
    Responsible for administrating, monitoring, and meeting contractual requirements for over 6 million dollars’ worth of janitorial contracts.
    Improve profitability by 7.4%. Improved quality control assurance results by 43.8%. Improve client satisfaction results by 57.9%.

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