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CARGO DESEMPEÑADO:    Digital Marketing Executive
DURACION:    Oct/15 – Actualmente
Descripción general de labores:
Actualmente me desempeño como Digital Marketing Executive dónde mis responsabilidades principales consisten en desarrollar e implementar estrategias de marketing digital, SEO (Search Engine Optimization), SEM (Search Engine Marketing), Social Media Ads, Content Management (Gestión de Contenidos Online), estrategias de email marketing, optimizar la publicidad On-line y garantizar por una excelente reputación on-line teniendo en cuenta cada texto y publicación que se realiza. Responder los comentarios recibidos por los diferentes canales para garantizar que nuestros huéspedes se sientan escuchados siendo el apoyo de servicio al cliente en el hotel.

CARGO DESEMPEÑADO:    Community Manager
DURACION:    Dic/14 – Oct/15
Descripción general de labores:
Luego gracias a mi desempeño fui ascendida nuevamente como Community Manager Social Media Ads, Content Management (Gestión de Contenidos Online), estrategias de email marketing, optimizar la publicidad On-line y garantizar por una excelente reputación on-line. Responder los comentarios recibidos por los diferentes canales. Generar relaciones a largo plazo entre la empresa y los clientes para crear lealtad y mantener la buena imagen de la marca.

CARGO DESEMPEÑADO:    Asistente de Mercadeo y Ventas
DURACION:    Abr/14 – Dic/14
Descripción general de labores:
Fui ascendida como Asistente de Mercadeo y Ventas donde desempeño las funciones de asistencia y soporte al departamento Mercadeo y Ventas con respecto a los temas de oficina, envío de cotizaciones de alojamiento, llamadas de seguimiento, solicitud y seguimiento de la publicidad, envío de los RFP’s (Request for proposal) adicional a esto desde que inicié en el hotel he estado a cargo de las Redes Sociales (Facebook, Twitter & Instagram).

CARGO DESEMPEÑADO:    Guest Relations
DURACION:    Oct/13 – Abr/14
Descripción general de labores:
Inicié como Guest Relations en el hotel y entre mis funciones estaba mostrar a los clientes y prospectos el hotel, crear los perfiles, tomar cotizaciones para eventos y cargarlas a Sales & Catering en Opera para luego ser enviada al cliente haciendo el debido seguimiento para lograr el cumplimiento de la mayor cantidad de eventos.

CARGO DESEMPEÑADO:    Asesora Comercial
DURACION:    29 de julio de 2013 – 23 de Octubre de 2013
Descripción general de labores:
Venta y asesoría de productos de Apple y accesorios para los mismos.

CARGO DESEMPEÑADO:    Asesora Comercial
DURACION:    03 de marzo de 2012 - 15 de Junio de 2013
Descripción general de labores:
Venta de los productos intangibles que se ofrecen por medio de los programas de inglés, seguimiento a los estudiantes para trabajar por medio de ellos renovaciones y la búsqueda de referidos, trabajo de campo, prospectar.

CARGO DESEMPEÑADO:    Recepcionista
DURACION:    11 de mayo de 2010 hasta 03 de Marzo 2012
Descripción general de labores:
Apoyo permanente a las diferentes áreas de la organización y estudiantes. Con didáctica llevando el control de la programación de clases donde existe contacto directo con los estudiantes apoyándolos en su proceso de aprendizaje del idioma proporcionándoles un excelente servicio para la satisfacción de sus necesidades; gestión al cumplimiento de la programación de clases y a su vez seguimiento a aquellos estudiantes que han descontinuado sus hábitos de estudio para que tengan en cuenta la fecha de finalización del contrato, en la parte comercial se direccionan los prospectos y se crean en el sistema, se reciben pagos y se hace su respectivo recibo de caja, se realizan facturas, se gestiona el cobro de cartera telefónicamente y por correo. Apoyo constante a la dirección del centro en cualquier situación.

CARGO DESEMPEÑADO:    Auxiliar Convenios
DURACION:    14 de octubre de 2008 a 22 de enero 2010
Descripción general de labores:
Manejo integral y monitoreo permanente de los Convenios Estatales, donde realicé un seguimiento continuo desde el momento en que el usuario se presenta para la asignación presupuestal gestionando con todos los clientes la entrega de cada soporte, generando así un mayor control de los servicios prestados y los que están por prestarse para hacer las debidas liberaciones presupuestales. Confirmando que sean los mismos que están por facturar con las tarifas pactadas con anterioridad y estén dentro de la vigencia de cada contrato.","rawText":"Experiencia Laboral CARGO DESEMPEÑADO: Digital Marketing Executive DURACION: Oct/15 – Actualmente Descripción general de labores: Actualmente me desempeño como Digital Marketing Executive dónde mis responsabilidades principales consisten en desarrollar e implementar estrategias de marketing digital, SEO (Search Engine Optimization), SEM (Search Engine Marketing), Social Media Ads, Content Management (Gestión de Contenidos Online), estrategias de email marketing, optimizar la publicidad On-line y garantizar por una excelente reputación on-line teniendo en cuenta cada texto y publicación que se realiza. Responder los comentarios recibidos por los diferentes canales para garantizar que nuestros huéspedes se sientan escuchados siendo el apoyo de servicio al cliente en el hotel. CARGO DESEMPEÑADO: Community Manager DURACION: Dic/14 – Oct/15 Descripción general de labores: Luego gracias a mi desempeño fui ascendida nuevamente como Community Manager Social Media Ads, Content Management (Gestión de Contenidos Online), estrategias de email marketing, optimizar la publicidad On-line y garantizar por una excelente reputación on-line. Responder los comentarios recibidos por los diferentes canales. Generar relaciones a largo plazo entre la empresa y los clientes para crear lealtad y mantener la buena imagen de la marca. CARGO DESEMPEÑADO: Asistente de Mercadeo y Ventas DURACION: Abr/14 – Dic/14 Descripción general de labores: Fui ascendida como Asistente de Mercadeo y Ventas donde desempeño las funciones de asistencia y soporte al departamento Mercadeo y Ventas con respecto a los temas de oficina, envío de cotizaciones de alojamiento, llamadas de seguimiento, solicitud y seguimiento de la publicidad, envío de los RFP’s (Request for proposal) adicional a esto desde que inicié en el hotel he estado a cargo de las Redes Sociales (Facebook, Twitter & Instagram). CARGO DESEMPEÑADO: Guest Relations DURACION: Oct/13 – Abr/14 Descripción general de labores: Inicié como Guest Relations en el hotel y entre mis funciones estaba mostrar a los clientes y prospectos el hotel, crear los perfiles, tomar cotizaciones para eventos y cargarlas a Sales & Catering en Opera para luego ser enviada al cliente haciendo el debido seguimiento para lograr el cumplimiento de la mayor cantidad de eventos. CARGO DESEMPEÑADO: Asesora Comercial DURACION: 29 de julio de 2013 – 23 de Octubre de 2013 Descripción general de labores: Venta y asesoría de productos de Apple y accesorios para los mismos. CARGO DESEMPEÑADO: Asesora Comercial DURACION: 03 de marzo de 2012 - 15 de Junio de 2013 Descripción general de labores: Venta de los productos intangibles que se ofrecen por medio de los programas de inglés, seguimiento a los estudiantes para trabajar por medio de ellos renovaciones y la búsqueda de referidos, trabajo de campo, prospectar. CARGO DESEMPEÑADO: Recepcionista DURACION: 11 de mayo de 2010 hasta 03 de Marzo 2012 Descripción general de labores: Apoyo permanente a las diferentes áreas de la organización y estudiantes. Con didáctica llevando el control de la programación de clases donde existe contacto directo con los estudiantes apoyándolos en su proceso de aprendizaje del idioma proporcionándoles un excelente servicio para la satisfacción de sus necesidades; gestión al cumplimiento de la programación de clases y a su vez seguimiento a aquellos estudiantes que han descontinuado sus hábitos de estudio para que tengan en cuenta la fecha de finalización del contrato, en la parte comercial se direccionan los prospectos y se crean en el sistema, se reciben pagos y se hace su respectivo recibo de caja, se realizan facturas, se gestiona el cobro de cartera telefónicamente y por correo. Apoyo constante a la dirección del centro en cualquier situación. CARGO DESEMPEÑADO: Auxiliar Convenios DURACION: 14 de octubre de 2008 a 22 de enero 2010 Descripción general de labores: Manejo integral y monitoreo permanente de los Convenios Estatales, donde realicé un seguimiento continuo desde el momento en que el usuario se presenta para la asignación presupuestal gestionando con todos los clientes la entrega de cada soporte, generando así un mayor control de los servicios prestados y los que están por prestarse para hacer las debidas liberaciones presupuestales. 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