Leticia S. freelancer experto en Servicio al Cliente, Transcripción, Traducción

Leticia S.

El talento constituye nuestra esencia.(Charles R.)

0 / 5

Costa Rica

Traducción y Contenidos

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Iron es el nivel inicial de los freelancers de Workana. A medida que consigan más logros y ganen más proyectos, irán progresando hacia los niveles superiores. Leer más

Sobre mí
Soy una persona muy proactiva y me gusta investigar sobre las nuevas tecnologias, he trabajando como Probadora de Software y actualmente me encuentro estudiando ingenieria en Sistema. Me gusta innovarme y conseguir nuevas experiencia en diferentes tipos de industria.
Historia laboral
November 2008 —January 2010
Customer Service Representative — Western Union, Financial Services
Customer Service, transaction services, edit and create a transaction.
Help the customer to feel comfortable with their transaction and get more confident to work with the company.
January 2010 — January 2011
Customer Service Representative — Teleperformance, Financial Services
Customer Service, transaction services, edit and create a transaction.
January 2011— August 2011
Data Entry Specialist — Advance Me Computer Management Engineering- Banking Finance
•    Create contracts and edit customer information.
•    Responsible for giving training to the new members about the project and the application process.

August 2011 — February 2013
Data Entry Merchant Start Up — Advance Me Computer Management Engineering – Banking Finance
•    Creation and revision of contracts.
•    Responsible for giving training to the new members about the project and the application process.

August 2013 — September 2014
QA Tester — Advance Me Computer Management Engineering (CAN Capital), Banking –Finance.

•    Provide estimate QA test plans and project plans, tool used Version One.
•    In charge of create the test plan, test cases.
•    Reporting issues and follow the life cycle.
•    Testing UI Application.
•    Involved on estimation process with the developers. Creation and Execution of the test plan/test cases for a project.
•    Testing Data base level. Interaction with data bases in SQL/MySQL in order to validate backend functionality. Validate the data send from the UI is correctly stored on data base and at same time validate the information retrieve at UI level is correct according to the information stored on the data base. (Acknowledge on Queries creation (create sp, updates, delete, retrieves).
•    Coordinating the packages deliverables and deploying the releases in testing environments and production environments.

September 2014 — March 2017
Software QA Engineering — Informatech         

•    Involved on estimation process with the developers.
•    Creation and execution of test cases.
•    Demo each ticket tested.
•    Validate data send from the UI is correctly stored on data base.
•    Manage installation of the product (Replication Data Base, On Premise, cloud) using different tools and configuration process.


Testing tools

Microsoft SQL Management, Jira, Visual Studio, Microsoft Test Management, Security Testing tools, performed SQL injections and CrossSiteScripting testing using Fiddler, Postman, Analytics debugger with Chrome, IE and Edge.
Functional Testing for Publishing issues, EMS, Tomcat, Close & Compliance and Product related installations and relationships, WhiteBox and BlackBox Testing, Windows Forms, SSO, LDAP and Cloud based applications installed.
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