Deborah R. freelancer experto en Escritura de artículos, Community Management, Atención al cliente

Deborah R.

Admin Assistant/Community Manager

0 / 5

Argentina
Valor hora:

AR$ 200,00

Soporte Administrativo

Sobre mí
Investigating and learning are two of my favorite hobbies. I enjoy reading and have a very curious personality; I love finding things out and learning, especially learning about humans and how we interact with each other.  My favorite work places have shown a tendency for respect, trust, creativity and ethics. All of these flourished and made a wonderful work environment. I’m organized and enjoy working independently or within a team because I believe creativity can evolve as a result of collaboration. Job descriptions that require people skills or positive interaction with people are for me.

Are you looking to create a relationship with your followers but find it overwhelming to keep track? Quick and friendly responses to all your questions on social media take time and dedication. Connect with your followers to strengthen and maintain a healthy relationship with your clients.

Let me advocate on behalf of your company and represent your business! I can monitor conversations and provide feedback for your company. I'm knowledgeable of LinkedIn, Facebook, Twitter and Instagram.


Some of the tasks you can hire me for:

- Adding and removing members from the community
- Welcoming new members
- Establishing community culture
- Moderating community content
- Providing customer support to community members
- Gathering testimonials and feedback produced in the community
- Creating strategic content designed to build relationships between members
- Hosting online events for community members

Did I mention I'm bilingual in Spanish? No? Well, I am!

Can't wait to hear from you!
Historia laboral
* GAIN App (Marketing & Advertising): The Customer Success Manager leads all efforts related to the successful implementation and usage of the app.

The responsibilities include:
●    Own everything involved in making our customers successful
●    Become proficient in the use of GAIN to be able to answer customer support questions from an expert standpoint
●    Categorize common support requests and report them to the product team
●    Manage ongoing support and retention efforts
●    Work with executive team to drive customer success from all departments
●    Drive upsell opportunities


* GAIN App (Marketing & Advertising): Remote - home office based.
Monitor and quickly respond to live chat with customers
Troubleshoot issues or direct to proper department
Help develop support articles and documentation for self-serve Knowledge Base
Troubleshooting and answering questions via Intercom
Relay feedback from customers to sales and product teams.
Analyze customer trends and improve engagement.

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