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Mi enfoque en la organización, la planificación, la resolución de problemas, el seguimiento y el control de proyectos, así como mi atención al detalle, ha sido esencial para el éxito en cada uno de estos roles. He contribuido a la eficiencia de las operaciones diarias, la gestión financiera precisa, la planificación de viajes sin contratiempos y la satisfacción del cliente a través de un servicio excepcional. Mi enfoque apasionado es superar las expectativas y aportar soluciones que impulsan el crecimiento y la eficiencia de las organizaciones. Estoy decidida a ser un activo valioso, ofreciendo resultados sobresalientes y comprometiéndome con la excelencia en cada proyecto. 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Tengo habilidades en varios softwares, soy confiable y muy responsable, con buenas habilidades de comunicación y la capacidad de anticipar las necesidades del cliente. Tengo un historial comprobado de brindar un servicio al cliente de alta calidad. Comencé mi carrera en la industria turística como agente de viajes ofreciendo atractivos paquetes turísticos y ayudado a muchos viajeros con la búsqueda y reservación de servicios de viaje. Mi siguiente salto profesional fue en el área financiera-administrativa siendo soporte administrativo, generando la facturación de horas de vuelo y mantenimiento de jets privados; también manteniendo en orden la cartera de clientes y recuperando los pagos de las cuentas con más de 90 días de vencimiento. Años posteriores comencé a utilizar el sistema SAP para la compra de servicios de viaje, la organización y reservación de salas de negocios para una empresa de logística; proponiendo la automatización del proceso de planeación de viajes de negocios. En mi siguiente escalón profesional combine el turismo y la administración siendo la Travel Manager de una importante armadora automotriz, responsabilizándome de todos los procesos de viajes de negocios de la compañía desde su planeación, apoyo durante el viaje hasta el registro y control de gastos de viaje, brindando un excepcional atención y soporte al cliente. Adquirí importantes habilidades dando soporte administrativo al manager del área detectando oportunidades de mejora y preparando presentaciones sobre los KPIs, proyectos y optimizaciones para el consejo directivo; durante esos años y gracias a que estudie una maestría tuve la oportunidad de convertirme en Project Manager dando seguimiento y cierre la implementación de una herramienta tecnológica para la planeación y reservación de viajes de negocios ahorrando tiempo y recursos. En mi más reciente experiencia y como parte de mi crecimiento profesional volvía a las actividades de cuentas por cobrar siendo la responsable de la facturación, cobranza, actividades para auditorias y registros contables de la compañía, permitiéndome perfeccionar mis habilidades de análisis, orientación al detalle, innovación y atención a clientes internacionales. Soy bilingüe, el español es mi lengua nativa y durante mi camino profesional he podido alcanzar un nivel avanzado de inglés y nivel principiante-intermedio de alemán. Una de mis principales responsabilidades ha sido la atención al cliente, donde he tenido la oportunidad de interactuar con una amplia variedad de clientes, brindando un servicio de alta calidad y estableciendo relaciones sólidas a largo plazo. Mi orientación al detalle y habilidades de comunicación me han permitido comprender las necesidades de los clientes y ofrecer soluciones efectivas. ----------------------------------------------------------------- I´m highly motivated and detail-oriented professional with 12+ years of experience providing customer support services, administrative support, travel planning and administrative tasks. Skilled in various software programs, reliable and dependable with good communication skills and the ability to anticipate customer needs. Proven track record of providing quality customer service. I initiate my career in the tourism industry as a travel agent, offering attractive travel packages and assisting many travelers with the search and booking of travel services. My next professional step was in the financial-administrative area, where I worked as an administrative support, generating flight hours billing and maintaining private jet maintenance records. I also managed client portfolios and collected past due loans with more than 90 days outstanding. In subsequent years, I started using the SAP system for purchasing travel services, organizing, and booking meeting rooms for a logistics company. I proposed the automation of the business travel planning process. In my next career move, I combined my knowledge of tourism and administration, becoming the Travel Manager for a major automotive manufacturer. I was responsible for all business travel processes, from planning and travel support to expense reporting and control. I provided exceptional customer support and attention. I gained important skills in administrative support, identifying improvement opportunities, and preparing presentations on KPIs, projects, and optimizations for the board of directors. During those years, and thanks to my master's degree, I had the opportunity to become a Project Manager, overseeing the implementation of a technological tool for business travel planning and reservation, saving time and resources. In my most recent experience, as part of my professional growth, I returned to accounts receivable activities, responsible for billing, collections, audit activities, and accounting records for the company. This allowed me to refine my analytical skills, attention to detail, innovation, and customer service, especially for international clients. I am bilingual, with Spanish as my native language, and I have reached an advanced level of English and a beginner-intermediate level of German during my professional journey. One of my main responsibilities has been customer service, where I have had the opportunity to interact with a wide variety of clients, providing high-quality service and establishing long-lasting relationships. My attention to detail and communication skills have allowed me to understand customer needs and provide effective solutions.","rating":5,"ranking":608,"position":{"position":"bronze","next":{"name":"Silver","next":"gold","description":"Silver es el tercer nivel de Workana. Vas por buen camino. Mantente activo y cumple los requisitos para seguir creciendo. Ten en cuenta: ingresos, calificaciones y clientes satisfechos. Leer más","explain":"Un freelancer Silver es un profesional con un historial de más de 2 clientes satisfechos. Esto significa que ya tiene sus primeras estrellas y su carrera profesional en Workana comenzó muy bien. No olvides chequear su perfil para saber más sobre su reputación. Leer más"},"name":"Bronze","description":"Bronze es el segundo nivel de Workana. Reputación, actividad y éxito son claves. Realiza buenas propuestas, suma calificaciones positivas y aumenta tus ingresos para acceder a mejores beneficios. Vas por buen camino, sigue creciendo. 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Soy Licenciada en contabilidad con Maestria en Administracion Mención finanzas con casi aproximadamente 5 años trabajando con empresas en los estados unidos a traves de quickbook online, tambien tengo amplia experiencia con quickbook desktop y empresas en Republica Dominicana. He trabajado para varias empresas en los Estados Unidos sinedo contadora genaral.","logos":{"normal":{"url":"https://workana.s3.amazonaws.com/logos/6f9002ff08ed1d22e8365f981e32532e/ag/FotoDhiana_html_333b27f7_160_120.jpg","width":160,"height":120},"thumb":{"url":"https://workana.s3.amazonaws.com/logos/6f9002ff08ed1d22e8365f981e32532e/ok/FotoDhiana_html_333b27f7_30_23.jpg","width":30,"height":23},":original":{"url":"https://workana.s3.amazonaws.com/logos/6f9002ff08ed1d22e8365f981e32532e/sm/FotoDhiana_html_333b27f7.jpg","width":320,"height":426},"profile":{"url":"https://workana.s3.amazonaws.com/logos/6f9002ff08ed1d22e8365f981e32532e/oo/FotoDhiana_html_333b27f7_192_192.jpg","width":192,"height":192},"large":{"url":"https://workana.s3.amazonaws.com/logos/6f9002ff08ed1d22e8365f981e32532e/al/FotoDhiana_html_333b27f7_300_300.jpg","width":300,"height":300}},"country":"DO","lastActive":"2024-05-10 20:35:13","created":"2019-05-07 14:20:25","open":0,"active":0,"completed":"0","rating":"0.00","paid":0,"verifiedPaymentMethod":true,"worker":{"id":1756821,"slug":"dhiana-sanchez","canInvite":false,"skills":{"593":{"id":593},"605":{"id":605},"623":{"id":623},"592":{"id":592}},"history":"Smart Energy Consulting Group: Contadora General Bilingüe-Remoto (2018-2021) Responsabilidades: (Preparación de Estados Financieros, Registro de facturas, registro de transacciones diarias, conciliación bancaria, órdenes de compra, reporte para los sales taxes, notas de débito y crédito, entrada de diario, actualización de inventario, control de todos los proyectos y solicitar el pago, solicitud de factoring, comisión vendedores, Cuentas por cobrar) Sistema usado Quickbook online. Brite Energy Solutions: Contadora General Bilingüe-Remoto (2016-2021) Responsabilidades: (Preparación de Estados Financieros, Registro de facturas, registro de transacciones diarias, conciliación bancaria, órdenes de compra, reporte para los sales taxes, notas de débito y crédito, entrada de diario, actualización de inventario, comisión vendedores). Sistema usado Quickbook online. Reyluss teleservice solution : Contadora General Bilingüe (2016-2019) Responsabilidades: (cuentas por pagar, cuentas por cobrar, Estados Financieros, conciliación bancaria, Impuestos a la DGII (IT1, 606,607, IR3, IR17, etc…Todo lo relacionado a la TSS, Nómina, liquidación de personal, cierre mensual, elaboración de informes para la toma de decisiones, comisión de los vendedores, presupuestos) The Ges Grup SRL : Contadora General Bilingüe (2016-2019): Responsabilidades: (cuentas por pagar, cuentas por cobrar, elaboración de estados, conciliación bancaria, Impuestos a la DGII (IT1, 606,607, IR3, IR17, etc…Todo lo relacionado a la TSS, Nómina, liquidación de personal, cierre mensual, actualización de inventario, elaboración de informes para la toma de decisiones, presupuestos). Sistema usado Quickbook The Ges Grup SRL : Contadora General Bilingüe (2016-2019) Responsabilidades: (cuentas por pagar, cuentas por cobrar, elaboración de estados, conciliación bancaria, Impuestos a la DGII (IT1, 606,607, IR3, IR17, etc…Todo lo relacionado a la TSS, Nómina, liquidación de personal, cierre mensual, actualización de inventario, elaboración de informes para la toma de decisiones, presupuestos). Sistema usado Quickbook","rating":5,"ranking":789,"position":{"position":"silver","next":{"name":"Gold","next":"platinum","description":"Gold es el cuarto nivel de Workana. Estás a un paso de convertirte en un top freelancer y acceder a los mejores beneficios. Continúa el excepcional trabajo: ingresos, calificaciones y clientes satisfechos son la clave. Leer más","explain":"Un freelancer Gold ya ha trabajado con por lo menos 4 clientes diferentes y consiguió muy buenos resultados. Para estos profesionales, su reputación es muy importante. ¡No te pierdas la oportunidad de conocer su talento en tu próximo proyecto! Leer más"},"name":"Silver","description":"Silver es el tercer nivel de Workana. Vas por buen camino. Mantente activo y cumple los requisitos para seguir creciendo. Ten en cuenta: ingresos, calificaciones y clientes satisfechos. Leer más","explain":"Un freelancer Silver es un profesional con un historial de más de 2 clientes satisfechos. Esto significa que ya tiene sus primeras estrellas y su carrera profesional en Workana comenzó muy bien. No olvides chequear su perfil para saber más sobre su reputación. Leer más"},"completed":6,"hourlyRate":{"rate":600,"currency":"DOP"},"badges":[],"shouldShowHireMeDialog":false},"profileUrl":"https://www.workana.com/freelancer/72099573915d8b6c3fb9f002f1bc1977","logoUrl":"https://cf.workana.com/logos/6f9002ff08ed1d22e8365f981e32532e/ag/FotoDhiana_html_333b27f7_160_120.jpg","truncatedCompanyDescription":"Hola! 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Sempre fui apaixonado pelo Marketing Digital e a arte de produção de conteúdos para mídias sociais. Saber o que dá certo e testar várias técnicas e mecanismos diferentes para reter a atenção das pessoas. Dei o passo inicial no sonho em 2021. Resolvi criar um produto e partir para cima. Criei um livro de Redação para Concursos e criei vários cursos atrelados ao assunto. Tive que aprender todo o processo. Da produção até o pós vendas. Tive que vencer o medo para Gerenciar meu tráfego pago pelo Gerenciador de Anúncios do Facebook. Aprendi muito. Paralelo a isso comecei a testar a criação de conteúdos para canais do Youtube. Tive um canal mais amador o DLF CONCURSOS e iniciei uma parceria com um locutor no canal VOZ MONEY. Acabei dando uma pausa no projeto do VOZ MONEY pois o locutor seguiu outros projetos e estou estudando afundo o assunto para retomar com carga total. Com tudo isso desenvolvi várias capacidades e habilidades como mencionadas no campo Sobre Mim. 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