Victor d. P. freelancer experto en Microsoft Excel, Informatica, Estrategia Corporativa, Servicio al Cliente

Victor d. P.

IT Process Specilist

0 / 5

Brasil

Programación y Tecnología

Sobre mí
15 years of experience in post delivery process management, coordinating customer service activities in multinational companies on segments like Logistics, Quality Management and Technology.
Experience in structuring, recruitment, motivation and training of support staff and customer success services, seeking their success and continuous improvement of process.
Development of new services; technical and commercial sustainability analysis, design, operation and deliverables documentation.
Experience on strategic planning using BSC and TOC tools identifying the current situation and outlining goals and action plans for future scenarios.
Coordination of continuous improvement projects reducing operating costs and planning and structuring of large teams of care at different levels, timezones and languages.
Experience on mapping requirements, definition and information systems implementation.
International experience living in Latin America and Canada.

Specialties: Structure and Operation Teams and Processes
Historia laboral
2013 - Now  -> Customer Support Manager
2012 - 2013  -> Supply Chain Coordinator
2009 - 2012  -> Customer Support Coordinator
2007 - 2009 -> International Customer Services Coordinator
2002 - 2007 -> Operations and Technology Analyst

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