Jo A. H. freelancer experto en Administrador de Office, Plan de Viaje, Management

Jo A. H.

Hospitality/Call Center Management

Soporte Administrativo

Sobre mí
I am a Puerto Rican female that loves to travel and learn different cultures of the world.  I also like cooking, reading and dancing.
Historia laboral
I have seven years of Hotel Revenue Management background.  My market strengths are NYC, Hawaii, Miami, Washington DC and Boston.  I do also write standard operating procedures for small businesses that need more structure for their employees on the customer service side (call center/answering service area).  Over all I have 16 years in the travel industry all in hospitality and also have two years of account management experience in OTA (Online Travel Agency) industry.  Additionally, I am a Director of Operations at a Nearshore Call Center.  I have great experience in managing campaigns from start to finish and client relationship management to ensure that the clients goals are being met in all the call center matrix's.  I create processes and procedures and SOP's as well.

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