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Mi enfoque se caracteriza por ser rápido y ágil, lo que me permite brindar un servicio eficiente. Diseño la experiencia del cliente para mejorar la satisfacción. Además, he participado en proyectos similares para empresas a nivel LATAM, lo que me ha proporcionado un conocimiento amplio y adaptabilidad en diferentes contextos. Diseño la experiencia del cliente para mejorar la satisfacción.","rawText":"Poseo una valiosa experiencia en el ámbito de atención al cliente y siento una auténtica pasión por mi trabajo. Mi enfoque se caracteriza por ser rápido y ágil, lo que me permite brindar un servicio eficiente. Diseño la experiencia del cliente para mejorar la satisfacción. Además, he participado en proyectos similares para empresas a nivel LATAM, lo que me ha proporcionado un conocimiento amplio y adaptabilidad en diferentes contextos. Diseño la experiencia del cliente para mejorar la satisfacción.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/790133ccb3ae5257548c245015773a17/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"•Account Manager | Customer Experience - CrossHero - En remoto
Como Account Manager, lidero el diseño del proceso de gestión de cuentas con un enfoque en la experiencia del cliente. Mi objetivo es garantizar relaciones sólidas y experiencias excepcionales, comprendiendo las necesidades individuales y ofreciendo soluciones personalizadas. Me comprometo a mantener una comunicación fluida y proactiva, abordando inquietudes con rapidez para garantizar la máxima satisfacción del cliente. Busco constantemente oportunidades para fortalecer relaciones y mejorar la experiencia del cliente. Mi meta es superar las expectativas, contribuyendo al crecimiento y éxito continuo de nuestra empresa.

•Soporte Técnico M2M Data Global:
Experiencia en temas de redes y conectividad.
Experiencia en configuración de router y dispositivos de rastreo.
Conocimientos en conectividad IOT.
Conocimientos en instalación y configuración de dispositivos GPS.
Conocimiento en el uso y manejo de plataformas para la gestión de activos.
Conocimiento en plataformas para la gestión de simcard de datos.
Experiencia en atención a cliente por canales on line.

•Customer Support Gurú en Tiendanube: Ayudar a los empresarios respondiendo sus preguntas, resolviendo problemas y brindando asesoramiento sobre la plataforma Tiendanube o el negocio en general a través de nuestros canales de atención al cliente (correo electrónico, redes sociales, chat o teléfono), brindando siempre la mejor experiencia en cada interacción;
•Secretaria en Academia Local UTN: Beca de servicio en la Academia Local Cisco UTN FRSF, llevando a
cabo las tareas de administración, gestión y control de alumnos mediante el campus virtual, recepción y
seguimiento de consultas. Creación de documentos para la organización interna. Atención personal a los
alumnos de los diversos cursos.

•Dictado de clases a personas mayores en el instituto IDEC.

•Contratada en la Secretaria de Tecnologias para la Gestión. Gobierno de Santa Fe realizando las siguientes tareas:
-Gestión, administración y soporte de conexiones VPN para diferentes entes gubernamentales.
-Gestión y monitoreo de incidentes en la infraestructura de red MAN del gobierno de Santa Fe
-Gestión, administración y soporte de la infraestructura wifi para diferentes entes gubernamentales y
espacios públicos.
-Gestión y monitoreo de incidentes en la infraestructura de red WAN (MPLS) del gobierno de Santa Fe
-Configuración de equipamiento switches (3com-cisco-hp), access point, routers HUAWEI.

CURSOS REALIZADOS Y APROBADOS:
-Operador Office - Curso finalizado en el instituto CADI (Año 2008)
-Administradora en Redes Informaticas: Curso finalizado en el istitto IAC (Año 2009)
-CCNA1 (Cisco Certified Network Associate) Academia local UTN.
CCNA Routing & Switching
Finalizado y aprobado (Año 2017)
-CCNA2 (Cisco Certified Network Associate) Academia local UTN. Redes Informáticas.
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