Ana O. freelancer experto en Análisis de Negocios, Asistente Virtual

Ana O.

BSA - BAAN Finance at Flextronics

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Soporte Administrativo

Habilidades (Máximo: 5)
Sobre mí
As a System Engineer I have been developing as BSA in the last 6 years, with experience in IT for 9 years.  I'd like to take new challenges on different activities so, I'm looking for new proposals from translations to administrative, IT support, purchasing or financial projects.
Historia laboral
Flextronics: Business Systems Analyst                                  
-->    Support for Flextronics Global Finance Baan application.
Technical Knowledge
•    Baan ERP Finance Modules
-    Common Parameters        - General Ledger
-    AP / AR                - Order Management
-    Cash Management        - Central Invoicing
-    Warehousing              - Business Application Integration

-->    Support for Flextronics Global applications for direct and indirect business and materials.
Technical Knowledge
•    User management applications
•    Quality applications
•    SQL – Basic (Analysis view)
•    HTML – Basic (Analysis view)
•    SAP – GUI (Graphical User Interface)
•    Indirect Procurement System
•    Trade Compliance System (Import and Export)

Other Activities as BSA:

•    Professional documentation, meeting the corporate standards for  the procedures and troubleshooting steps.
•    View the general background of the applications to detect where is the root cause and give the properly support to our customers.
•    Being involved in transitional projects for new applications to support and receiving and giving the properly training to engineers.
•    Focus on Customer service satisfaction
•    Work under Task - Ticket - Incident scheme
•    User guides and procedures documentation
•    Cross training between internal teams
•    Lean Manufacturing
•    Workshops and Kaizen projects
•    Professional documentation
•    Enterprise Portal:
-    User management for indirect and direct procurement purchasing
-    Internal and external customer support and troubleshooting
•    Microsoft Share Point
-    User management
-    Sites administration

Helpdesk Agent 
-->    Support Flextronics Global and Local Users
Technical Knowledge
•    Service Desk Support
-    AD Accounts support
-    VPN and mobile users support
-    ERP support
-    First level application support
-    Windows issues
-    Security configuration and issues
•    Request fulfillment
-    AD accounts and groups
-    Baan ERP
-    SAP accounts
-    VPN access
-    Shared file server access

IT Buyer
-->    Support Flextronics Global and Local Users    
    Technical Knowledge
•    Service Desk Support
-    Order placement    
-    Inventory Management    
-    Decreased costs and optimized supplier performances    
-    SAP Purchasing System    
-    Baan ERP IV and V
Personal Skills
•    Excellent Customer Service focus    
•    Proactive
•    Leadership
•    Sociable
•    Team Work    
•    Goal oriented
•    Work under pressure    
•    Good attitude
•    Perseverance

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