* Sykes (Outsourcing/Offshoring): Working as TAC engineer for case Resolution help desk, providing support in the area of network security to businesses and customers worldwide, managing Cisco ASA Firewall and troubleshooting firewall issues.
-Resolution of networking problems and implementation of labs to recreate issues.
Technical Support Engineer
February 2013 – April 2014 (1 year 3 months)
Maintenance of Hardware, User Support, Software Installation and Configuration Office, detection and correction of problems in local networks, managing cisco router and switches.
September 2011 – November 2011 (3 months)
Implementation and application of evidence to Tools Helpdesk. Design User Manual