HSBC Customer Service and Collections (UK Customers) - 4 years
Standard Chartered Bank Sales and Customer Service (Singapore Customers) - 4 years
Content Developer/Technical Article Writer (US GIS company) - 1 year plus
My previous role as Content Developer enhanced my editing and writing abilities, and that's when I realised I had more than just customer service skills in me. I successfully edited, wrote and published about 1175 bugs and 32 technical articles online. It was only for 16 months, but I loved what I did. Before that, I was in the banking industry for about 8 years handling customer service, sales and training for the UK, US and Singapore contact centres.