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Experiencia en atención al cliente (asistente bilingüe) chat, correos, llamadas. Analista de satisfactorio en base al servicio recibido por el cliente, análisis de estrategias para mejorar la satisfacción de clientes e implementación de estrategias y Feedback.","rawText":"Psicólogo de formación con experiencia en Arte Terapia, Terapia Ocupacional en personas con discapacidad, principalmente con personas con TEA y síndromes asociados a deficiencia intelectual. Experiencia en atención al cliente (asistente bilingüe) chat, correos, llamadas. Analista de satisfactorio en base al servicio recibido por el cliente, análisis de estrategias para mejorar la satisfacción de clientes e implementación de estrategias y Feedback.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/83a65ba04e1619272eb0a1dca9a9e1de/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"Instituto Médico Pedagógico “Los Pipitos”
Cargos:
I.    Terapeuta en Unidad de Terapia Ocupacional.

•    Terapeuta en áreas de habilitación y rehabilitación, desarrollar habilidades funcionales en adolescentes y jóvenes con deficiencia intelectual (síndromes asociados) Deficiencia motora y Deficiencia Auditiva.
•    Experiencia en trabajo con niños/as adolescentes y jóvenes con problemas de aprendizaje, trastornos del lenguaje y disfunción familiar; así como problemas de discapacidad.
•    Experiencia en manejo de grupos y atenciones individuales.
•    Atenciones Psicológicas a niños/as, adolescentes y jóvenes con problemas del aprendizaje, trastornos del lenguaje y orientación a sus familias.
•    Investigaciones en temas de arte-terapia.
•    Inclusión Socio Laboral de personas con discapacidad.

II.    Responsable de Monitoreo y Ejecución del Proyecto My Right (dirigido al empoderamiento de derechos de personas con discapacidad)

•    Asistencia y orientación a sus familias, asistencia en el área de Educación Vocacional, Pre Laboral y Laboral, empoderamiento de derechos, Inclusión socio laboral de personas con discapacidad.
•    Capacitaciones en temas de autoayuda y empoderamiento de derechos de adolescentes, jóvenes y familias.
•    Planificación, ejecución y monitoreo de proyectos dirigidos al empoderamiento de derechos de adolescentes y jóvenes, inclusión socio laboral
•    Facilitación de talleres a adolescentes, jóvenes y familia.
•    Habilidades para vida, Orientación vocacional y desarrollo de habilidades Pre Laborales en jóvenes. Fomentar habilidades y destrezas vocacionales, técnicas y Pre laborales en los adolescentes y jóvenes que permitan el acceso socio laboral a fin de mejorar la calidad de vida de forma independiente y productiva.
•    Monitoreo y Seguimiento de Programa de Inclusión Laboral de Personas con Discapacidad; coordinar acciones con empresas, visitas, charlas de sensibilización, acompañamiento y seguimiento a personas con discapacidad incluidas laboralmente.
•    Elaboración de materiales de trabajo (instrumentos de medición e investigación)
•    Capacitaciones sobre temas de Discapacidad e Inclusión laboral de personas con deficiencia. Dirigido a diversos sectores: empresarial, sector salud y educación.
•    Investigación y sistematización de avances científicos relacionados a la discapacidad intelectual.
•    Inclusión Socio Laboral de personas con discapacidad.

III. Onelink BPO Support. CSAT Analyst. Analista de servicios de satisfacción en clientes.
•    Análisis de satisfacción.
•    Elaboración de estrategias para mejorar la calidad de atención.
•    Feedback y seguimiento a agentes para mejorar desempeño laboral y la calidad de atención.
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