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Coordonner des projets delivery, les plannings et priorisation des activités.
Contrôler et assurer le suivi quantitatif et qualitatif des interventions.
Analyser les incidents pouvant mener à des pénalités éventuelles.
Préparer et animer des réunions stratégiques.

* Oracle (Information Technology and Services) [desde 11/2010]: Recueillir et formaliser l’information, pour répondre aux sollicitations techniques des clients.
Prendre en charge les incidents en coordination avec le service technique.
Gérer la communication sur les dossiers techniques ainsi que le processus d’escalade.
Reporter au management les suggestions et commentaires des clients.
Maintenir un niveau optimum de qualité de service auprès de la clientèle.

* BEA Systems, S.A.S. (Computer Software) [desde 2/2009]: Assurer l’interface entre le client et le service technique.
Interagir avec les différents services afin de traiter les demandes techniques au plus vite.
Proposer et détecter des nouvelles opportunités commerciales.
Mettre à jour les contrats et optimiser la base de données clients.
Suivre toutes les réclamations en vue d'accroître la satisfaction client.
Assurer ponctuellement des sessions de formations auprès des nouveaux prestataires.

* Société Groupe ANTARES (Import and Export) [desde 2/2006]: Baisse des frais de transport par l’optimisation des modalités d’importation.
Augmentation des ventes par la prospection, sélection et suivi des clients et distributeurs.
Élaboration d’argumentaire pour la promotion et commercialisation des produits agroalimentaires.
Étude, collecte et analyse d’informations pour l’importation des produits périssables et non périssables.

* Disneyland (Entertainment) [desde 7/2000]: Promouvoir et vendre auprès des clients les séjours touristiques.
Lancer des nouveaux produits et services destinés à la clientèle.
Coordonner les ventes avec les agences de voyages.
Participer activement à l’atteinte des objectifs de l’équipe.
Second meilleur vendeur dans une équipe de 15 personnes (13% du C.A.).

* BBVA Banco Provincial (Banking) [desde 10/1997]: Traiter et contrôler la conformité des mouvements bancaires de l’agence.
Exécution des transactions bancaires pour le compte des clients.
Prospecter des nouveaux clients.
Conseiller les clients sur les produits financiers proposés par l’agence.
Première expérience clientèle et banque de détail.

* Food Production [desde 10/1995]

* Food & Beverages [desde 9/1994]

* Banking [desde 4/1994]

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Desde pequeno sempre tive muita paixão pela música e isso me levou a diversos caminhos dentro do p...","ratingData":{"label":"4.9 de 5.00","stars":4.9000000000000004},"countryData":{"country":"BR","name":"Brasil","class":"flag flag-br","url":"https://www.workana.com/freelancers/brazil?ref=freelancer_view","blankGif":"https://wkncdn.com/newx/assets/build/img/blank.e5634ce39.gif"},"skillTags":[{"anchorText":"Actuación de voz","anchorLink":"https://www.workana.com/hire/voice-acting","isCertified":false,"title":"Actuación de voz - Freelancers"},{"anchorText":"Escritura de artículos","anchorLink":"https://www.workana.com/hire/article-writing","isCertified":false,"title":"Escritura de artículos - Freelancers"},{"anchorText":"Traducción","anchorLink":"https://www.workana.com/hire/translation-1","isCertified":false,"title":"Traducción - Freelancers"},{"anchorText":"Locutor","anchorLink":"https://www.workana.com/hire/voice-talent","isCertified":false,"title":"Locutor - Freelancers"},{"anchorText":"Redacción y Traducción","anchorLink":"https://www.workana.com/hire/writing-translation","isCertified":false,"title":"Redacción y Traducción - Freelancers"},{"anchorText":"Diseño y Multimedia","anchorLink":"https://www.workana.com/hire/design-multimedia","isCertified":false,"title":"Diseño y Multimedia - Freelancers"}]}],"viewAllUrl":"https://www.workana.com/freelancers?ref=freelancer_view","g11n":{"title":"Otros freelancers destacados en Workana:","viewAll":"Ver todos los perfiles","hire":"Contratar","viewDetails":"Ver más detalles","completedProjects":"Proyectos completados:"}},"backgrounds":{"show":false},"actions":{"directPaymentUrl":"https://www.workana.com/checkout/direct/85055937375e9a2c46f1f1265c9eb2f7","directPaymentText":"Enviar pago directo"},"bannerAccelerator":null}