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Mi objetivo es expandir mi base de clientes, consolidar mi perfil profesional y perfeccionar mis destrezas continuamente.

Como profesional en Asistencia Virtual, tengo una trayectoria sólida en servicio al cliente, resolución de incidencias, impulso de ventas y apoyo administrativo integral. Poseo conocimientos especializados en Prevención de Legitimación de Capitales, Financiamiento del Terrorismo y Control de Armas de Destrucción Masiva (AML), lo que me permite manejar información delicada con la máxima confidencialidad. Estoy comprometido con el aprendizaje constante para aportar valor significativo a tu negocio o proyecto, adaptándome a las necesidades administrativas que surjan.

Puedo contribuir y asistir en las siguientes áreas:
- Atención al cliente personalizada a través de redes sociales, correo electrónico y chat en tiempo real.
- Creación de presupuestos detallados.
- Gestión eficaz de reclamaciones.
- Monitoreo y seguimiento de tareas asignadas.
- Administración de proyectos.
- Operación de sistemas de gestión de contenido como WordPress.
- Estrategias de ventas efectivas.
- Procesos de cobro y facturación.

Optar por mis servicios garantiza contar con un profesional que dispone de las competencias y la experiencia necesarias para desempeñar roles administrativos con eficiencia, además de un compromiso inquebrantable con la seguridad de la información.","rawText":"Saludos, soy un Asistente Virtual con especialización en Atención al Cliente y Ventas, dotado de habilidades avanzadas en redacción, administración y gestión de comunidades digitales. Mi objetivo es expandir mi base de clientes, consolidar mi perfil profesional y perfeccionar mis destrezas continuamente. Como profesional en Asistencia Virtual, tengo una trayectoria sólida en servicio al cliente, resolución de incidencias, impulso de ventas y apoyo administrativo integral. Poseo conocimientos especializados en Prevención de Legitimación de Capitales, Financiamiento del Terrorismo y Control de Armas de Destrucción Masiva (AML), lo que me permite manejar información delicada con la máxima confidencialidad. Estoy comprometido con el aprendizaje constante para aportar valor significativo a tu negocio o proyecto, adaptándome a las necesidades administrativas que surjan. Puedo contribuir y asistir en las siguientes áreas: - Atención al cliente personalizada a través de redes sociales, correo electrónico y chat en tiempo real. - Creación de presupuestos detallados. - Gestión eficaz de reclamaciones. - Monitoreo y seguimiento de tareas asignadas. - Administración de proyectos. - Operación de sistemas de gestión de contenido como WordPress. - Estrategias de ventas efectivas. - Procesos de cobro y facturación. Optar por mis servicios garantiza contar con un profesional que dispone de las competencias y la experiencia necesarias para desempeñar roles administrativos con eficiencia, además de un compromiso inquebrantable con la seguridad de la información.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/86f32a716a79a2486f896a45076a9f83/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"Experiencia Laboral
Asistente Virtual – Atención al Cliente y Soporte E-commerce
Freelance |

Brindé atención al cliente a través de chat en vivo, redes sociales y correo electrónico, resolviendo consultas de forma rápida, empática y efectiva.

Manejo de plataformas de e-commerce (como Shopify y WooCommerce), gestionando pedidos, devoluciones y actualizaciones de inventario.

Resolución de conflictos y reclamos con enfoque en fidelización, incluso en situaciones de alta presión.

Apoyo en la gestión administrativa, seguimiento post-venta y carga de datos en CRMs.

Participación activa en procesos de ventas, ofreciendo productos complementarios y cerrando ventas por chat.

Representante de Atención al Cliente – Empresa de servicios digitales
Remoto |

Atención directa al cliente vía chat, Messenger y correo, manteniendo una calificación de satisfacción superior al 90%.

Implementación de respuestas automatizadas y flujos de atención para mejorar tiempos de respuesta.

Coordinación con otros equipos (soporte técnico, logística, ventas) para resolver incidencias en menos de 24h.

Elaboración de reportes de reclamos frecuentes y sugerencias para mejorar la experiencia del cliente.

Experiencia Laboral – Perfil Asistente Virtual & Sector Bancario
Con una sólida trayectoria en el sector bancario venezolano, me especialicé en áreas clave como la seguridad bancaria, prevención de fraudes y cumplimiento normativo. Mi formación incluye especialización práctica en Prevención de Legitimación de Capitales, Financiamiento al Terrorismo y gestión de Armas de Destrucción Masiva, aportando un enfoque estructurado, ético y presencial en ambientes de alta responsabilidad.

En el ámbito de la asistencia virtual administrativa, ofrezco una solución integral y personalizada, con experiencia en:

Gestión de ventas, cuentas por cobrar y cobranzas automatizadas.

Atención al cliente y soporte técnico multicanal (WhatsApp Business, correo, redes sociales).

Actualización de páginas web, carga de contenido y revisión de errores.

Resolución de reclamos con enfoque empático, orientado a la satisfacción del cliente.

Redacción de artículos, gestión de correos electrónicos y creación de mensajes efectivos.

También tengo experiencia en:

Captación de leads comerciales, con seguimiento eficiente de prospectos.

Gestión de relaciones con proveedores y elaboración de reportes operativos.

Creación y mantenimiento de archivos de cobros, control de pagos y conciliación simple.

Búsqueda de información por internet, análisis básico y gestión documental.

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