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Fortalezas en trabajo bajo presión, trabajo en equipo, orientación al resultado, excelentes relaciones interpersonales, alto sentido de compromiso, responsabilidad, facilidad de aprendizaje y ética profesional.

Profesional con Alta capacidad de análisis, Tolerante, Receptor, proactivo con excelente actitud de servicio, apasionado por los números y las estadísticas.

Trabaje en el proyecto de CRM para la ETB, en donde participe en el levantamiento y análisis de requerimientos, en la definición de las reglas de negocio, desarrolle los diagramas de flujo para el worflow; elabore casos de uso, casos de prueba y realice pruebas funcionales de dicha herramienta.

Manejo con facilidad y en un nivel avanzado el Access, lo cual me permitió realizar varios desarrollos para el manejo de información de la Vicepresidencia Comercial de la ETB.

Durante varios años elabore estadísticas en diferentes áreas de la vicepresidencia comercial de la etb, donde definí indicadores de gestión, metas de ventas al igual que era responsable de la elaboración de los informes desde el nivel más simple hasta el tipo gerencial con su análisis respectivo.","rawText":"Ingeniero de sistemas, con 16 años de experiencia en empresas de comunicaciones en el ámbito comercial, enfocado en el desarrollo, e implementación de herramientas para el mejoramiento de los sistemas de información de la vicepresidencia Comercial Fortalezas en trabajo bajo presión, trabajo en equipo, orientación al resultado, excelentes relaciones interpersonales, alto sentido de compromiso, responsabilidad, facilidad de aprendizaje y ética profesional. Profesional con Alta capacidad de análisis, Tolerante, Receptor, proactivo con excelente actitud de servicio, apasionado por los números y las estadísticas. Trabaje en el proyecto de CRM para la ETB, en donde participe en el levantamiento y análisis de requerimientos, en la definición de las reglas de negocio, desarrolle los diagramas de flujo para el worflow; elabore casos de uso, casos de prueba y realice pruebas funcionales de dicha herramienta. Manejo con facilidad y en un nivel avanzado el Access, lo cual me permitió realizar varios desarrollos para el manejo de información de la Vicepresidencia Comercial de la ETB. Durante varios años elabore estadísticas en diferentes áreas de la vicepresidencia comercial de la etb, donde definí indicadores de gestión, metas de ventas al igual que era responsable de la elaboración de los informes desde el nivel más simple hasta el tipo gerencial con su análisis respectivo.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/8a4243587f72c2c5c8f7e03481834067/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"NOMBRE DE LA EMPRESA: ETB

CARGO: Profesional Administrativo.

FUNCIONES:
Dar respuesta a las reclamaciones por facturación, de los ejecutivos de Cuentas de la Vicepresidencia Comercial.
Definir y actualizar la Jerarquía Comercial de la vicepresidencia comercial.
Elaborar informes Gerenciales, en Excel y power point de las ventas de las áreas de la vicepresidencia Comercial.
Definir metas de ventas de la fuerza de ventas de la vicepresidencia comercial.
Liquidar Comisiones de la fuerza de ventas de la vicepresidencia Comercial.
Elaborar planillas, para el reembolso de la caja menor de la vicepresidencia Comercial.
Elaboración de casos de Uso y de prueba para proyecto CRM (enlace).
Seguimiento proyecto CRM (Enlace).
Levantamiento de requerimientos del proyecto CRM (Enlace).

JEFE INMEDIATO: DIANA PATRICIA CANO BERNAL

TELEFONO: 3005814816

01/07/2003 – 30/09/2010.

NOMBRE DE LA EMPRESA: ETB

CARGO: Agente de Atencion al Cliente.

FUNCIONES:
Consolidar, Soportar y Controlar las estadísticas de la Dirección y de la Gerencia de Servicio al Cliente.
Recolectar, verificar y diligenciar los formatos de estadísticas. Con la información de los indicadores de Gestión de algunas áreas de la vicepresidencia Comercial.
Recibir, Tramitar y dar respuesta a los derechos de petición de la Vicepresidencia Comercial.
Atender en ventanilla, las solicitudes y requerimientos de los clientes en la vicepresidencia comercial.

JEFE INMEDIATO: YOLANDA SALCEDO BOHORQUEZ

TELEFONO: 2422000

28/07/1994 – 30/06/2003.

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