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Clínica de oftalmología Sandiego Consultorio 513                    junio 2011 – Presente

•    Atención y gestión de consultas de pacientes y médicos a través de llamadas, WhatsApp, redes sociales y correos electrónicos.
•    Coordinación de turnos y cirugías, asegurando una programación eficiente y optimización de tiempos.
•     Facturación y cobranza, incluyendo gestión de pagos de seguridad social y envío de facturas a entidades adscritas y no adscritas.
•     Elaboración de presupuestos para cirugías y procedimientos médicos menores.
•     Administración de bases de datos y soporte en tareas de promoción y ventas de servicios médicos.
•    Gestión y seguimiento de proveedores y tareas administrativas relacionadas con compras y logística.
•    Manejo de herramientas tecnológicas como CRM, Microsoft Office, redes sociales, WhatsApp Web y centrales telefónicas virtuales.
•    Implementación de estrategias de resolución de problemas para mejorar la experiencia del paciente.
•    Trabajo en equipo y comunicación efectiva, con orientación a la satisfacción del paciente y servicio de calidad
FreeLancer                                         Medellín, Colombia

Autónomo                                        Abril 2016 – Presente

•    Gestión administrativa y operativa en diversos sectores, garantizando eficiencia y cumplimiento.
•    Atención al cliente y soporte ejecutivo, asegurando una comunicación efectiva y orientación a la satisfacción.
•    Redacción y gestión documental, incluyendo informes, cronogramas y documentos administrativos.
•    Manejo de herramientas digitales y ofimáticas para optimizar procesos administrativos y organizativos.
•    Gestión de bases de datos, almacenamiento en la nube y plataformas de colaboración en línea.
•    Soporte en ventas y marketing digital, incluyendo redes sociales y comunicación con clientes.
•    Resolución de problemas y toma de decisiones para mejorar la productividad y optimizar recursos.
•    Trabajo en equipo y comunicación efectiva, con orientación a la satisfacción del paciente y servicio de calidad.
HABILIDADES
    Ofimática y gestión de datos: Microsoft Office (Excel, Word, PowerPoint, Outlook), Google Drive, OneDrive.
    Comunicación y colaboración: Zoom, Skype, Google Hangouts, Messenger, AnyDesk.
    Gestión de tareas y productividad: Trello, Asana, Time Doctor, RescueTime.
    Almacenamiento y transferencia de archivos: Dropbox, WeTransfer, CloudApp.
    Marketing y diseño: Canva, BeFunky.
    Seguridad y gestión de accesos: LastPass.
    Habilidades Clave
    Desarrollo de relaciones y redes sociales.
    Organización, planificación y gestión del tiempo.
    Atención al cliente y servicio de calidad.
    Teletrabajo y comunicación remota efectiva.
    Administración general y gestión documental.
    Resolución de problemas y toma de decisiones.
    Adaptabilidad y aprendizaje continuo.

FORMACION ACADEMICA
Asistente virtual
Keiwebco,inc |Enero de 2021
Gestión administrativa, Redacción, facturación, Gestión ejecutivo, Gestión de correo electrónico ,Soporte materia de recursos humanos, Diseño grafico y edición, Traducción Servicios legales, Atención al cliente, Comercio electrónico, Soporte técnico remoto, Presentación remoto, Gestión de web, Realización de informes

Auxiliar en Recursos humanos
Politécnico Mayor Junio 2012 - Junio 2014
Perfil Ocupacional: Podrá afiliar a las personas al sistema general de seguridad social en salud, atender y orientar a los usuarios en los servicios de salud, identificar y admitir al usuario en la red de servicios de salud, facturar la prestación de los servicios de salud, realizar actividades de cartera de servicios de salud, manejar valores e ingresos relacionados con la operación de la institución de servicios de salud

Habilidades Claves

•    Ética profesional y compromiso con la excelencia.
•    Honestidad, respeto y lealtad en cada interacción.
•    Puntualidad y gestión del tiempo para cumplir objetivos eficientemente.
•    Adaptabilidad y aprendizaje continuo, con facilidad para nuevas herramientas y entornos digitales.
•    Iniciativa y toma de decisiones para mejorar procesos y optimizar recursos.
•    Desarrollo de relaciones y redes sociales para fortalecer la comunicación remota.
•    Organización y planificación para una gestión administrativa efectiva.","rawText":"Auxiliar Administrativo en Salud Medellín, Colombia Clínica de oftalmología Sandiego Consultorio 513 junio 2011 – Presente • Atención y gestión de consultas de pacientes y médicos a través de llamadas, WhatsApp, redes sociales y correos electrónicos. • Coordinación de turnos y cirugías, asegurando una programación eficiente y optimización de tiempos. • Facturación y cobranza, incluyendo gestión de pagos de seguridad social y envío de facturas a entidades adscritas y no adscritas. • Elaboración de presupuestos para cirugías y procedimientos médicos menores. • Administración de bases de datos y soporte en tareas de promoción y ventas de servicios médicos. • Gestión y seguimiento de proveedores y tareas administrativas relacionadas con compras y logística. • Manejo de herramientas tecnológicas como CRM, Microsoft Office, redes sociales, WhatsApp Web y centrales telefónicas virtuales. • Implementación de estrategias de resolución de problemas para mejorar la experiencia del paciente. • Trabajo en equipo y comunicación efectiva, con orientación a la satisfacción del paciente y servicio de calidad FreeLancer Medellín, Colombia Autónomo Abril 2016 – Presente • Gestión administrativa y operativa en diversos sectores, garantizando eficiencia y cumplimiento. • Atención al cliente y soporte ejecutivo, asegurando una comunicación efectiva y orientación a la satisfacción. • Redacción y gestión documental, incluyendo informes, cronogramas y documentos administrativos. • Manejo de herramientas digitales y ofimáticas para optimizar procesos administrativos y organizativos. • Gestión de bases de datos, almacenamiento en la nube y plataformas de colaboración en línea. • Soporte en ventas y marketing digital, incluyendo redes sociales y comunicación con clientes. • Resolución de problemas y toma de decisiones para mejorar la productividad y optimizar recursos. • Trabajo en equipo y comunicación efectiva, con orientación a la satisfacción del paciente y servicio de calidad. HABILIDADES  Ofimática y gestión de datos: Microsoft Office (Excel, Word, PowerPoint, Outlook), Google Drive, OneDrive.  Comunicación y colaboración: Zoom, Skype, Google Hangouts, Messenger, AnyDesk.  Gestión de tareas y productividad: Trello, Asana, Time Doctor, RescueTime.  Almacenamiento y transferencia de archivos: Dropbox, WeTransfer, CloudApp.  Marketing y diseño: Canva, BeFunky.  Seguridad y gestión de accesos: LastPass.  Habilidades Clave  Desarrollo de relaciones y redes sociales.  Organización, planificación y gestión del tiempo.  Atención al cliente y servicio de calidad.  Teletrabajo y comunicación remota efectiva.  Administración general y gestión documental.  Resolución de problemas y toma de decisiones.  Adaptabilidad y aprendizaje continuo. 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