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Capable of identifying business opportunities, with great creativity, excellent oral expression, leadership and group work. Proficient understanding of the English and Spanish. With knowledge of Microsoft Office Tools.

Commercial consultative experience in selling services, keeping costumers loyalty and potentiation of new customers, focusing on offering solutions according to the costumer's needs. Also, work experience in Marketing Research, Definition of pricing strategies.

Work experience creating strategies to accomplish de sales budget of the company, specifically offering Services based on the information provided by the CRM tool. Furthermore, experience in planning and executing strategic long-term plans.

Generation of information tools that collaborates and contribute to the accomplishment of the sales goals.

Wide Knowledge of Customer Service, excellent social skills, public relations and very good personal presentation","rawText":"Bilingual Business Manager Mexican (Spanish-English), Marketing Specialist, SEO Expert fro Mexico and Latam, executive and entrepreneur with very good qualities for consulting sales, marketing, and finances, especially in project management and evaluation. Capable of identifying business opportunities, with great creativity, excellent oral expression, leadership and group work. Proficient understanding of the English and Spanish. With knowledge of Microsoft Office Tools. Commercial consultative experience in selling services, keeping costumers loyalty and potentiation of new customers, focusing on offering solutions according to the costumer's needs. Also, work experience in Marketing Research, Definition of pricing strategies. Work experience creating strategies to accomplish de sales budget of the company, specifically offering Services based on the information provided by the CRM tool. Furthermore, experience in planning and executing strategic long-term plans. Generation of information tools that collaborates and contribute to the accomplishment of the sales goals. Wide Knowledge of Customer Service, excellent social skills, public relations and very good personal presentation","canEdit":false,"editUrl":"https://www.workana.com/freelancer/98566263e2b67467b75f91c09726e2c4/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"Bilingual Business Manager Mexican (Spanish-English), Marketing Specialist, SEO Expert for Mexico, USA, Europe and LATAM, executive and entrepreneur with very good qualities for consulting sales, marketing, and finances, especially in project management and evaluation. Capable of identifying business opportunities, with great creativity, excellent oral expression, leadership and group work. Proficient understanding of the English and Spanish. With knowledge of Microsoft Office Tools. Commercial consultative experience in selling services, keeping customers loyalty and potentiation of new customers, focusing on offering solutions according to the costumer's needs. Also, work experience in Marketing Research, Definition of pricing strategies. Work experience creating strategies to accomplish de sales budget of the company, specifically offering Services based on the information provided by the CRM tool. Furthermore, experience in planning and executing strategic long-term plans. Generation of information tools that collaborates and contribute to the accomplishment of the sales goals. Wide Knowledge of Customer Service, excellent social skills, public relations and very good personal presentation


Professional Experience.

2001- 2005 CITIZEN SALUD MEXICO
Position: Administrative Coordinator / Customer Service Manager.
Promontories, customer service, warranty, orders, shipments, logistics, coordination of deliveries in stores, negotiating with suppliers and stores, inventory, warehouses, promoters management, billing to different customers, revenues and expenses, accounts payable, financial statements Function , daily flow of money, payment through bank portals, procurement, monitoring processes coordinating events with demo hostesses for trade shows, conventions and self-service department stores nationwide.
The biggest achievement was to distribute and have the relationship with Walmart.

2005-2010    SYKES MEXICO
Position: Sales Manager and Customer Care – Resortcom International

Function: I started as an agent and bilingual telephone sales operator, for customers in overseas and domestic. Then as Supervisor of the department in which we manage different accounts, delivering the required results. Call quality metric like. Monthly budgets. Recruitment, personality test application, handling payroll agents, assists low and high in the IMSS. Handling reservations, selling Air tickets, Meal Plans, All Inclusive Resorts and activities that handle. Customer retention and membership upgrades.

2010-2012    GRUPO HOSTOTIPAQUILLO S.A de C.V
Position: International Buyer

Function: --- Direct contact with national and international suppliers (Europe, North America and Asia) by telephone, e mail, Skype and face. Quote, purchase, import and transportation of materials required by the people of warehouse and production. Translation of technical materials chips. Create comparison charts, looking for the best option both quality and price. Creating internal directory both domestic and international suppliers. Negotiation with suppliers for rapid and effective delivery of the required materials.

2012 – 2013 OCC MUNDIAL
www.occ.com.mx
Position : International Business Customer Service Executive Level
Provide care companies using company profits World Occ for recruitment and selection of staff. Complaints are addressed and supports the doubts you have the person who hires the service via chat, email, Salesforce case and telephone. It helps customers always have the right information to properly use the product you are carrying. Solving problems cases and 80% satisfactorily. Making appointments for product sales.

2013-2015 Briggs Equipment - Montacargas Yale - BobCat Mexico
Position: National Coordinator - Customer Service Manager.
Customer Service and nationwide sales for the company I currently work; Reports in which customer requirements (technical shipments, invoicing, quotes, requirements in general) rise. Tracking customer requirements via telephone, mail and customer service portal. Monitoring visits to prospects and customers from vendors. Report to verify shop productivity. Placement report sales than budgeted vs actual sales and income is. Project Leader fleet manager for the service area. Leader projector for process improvement. Generate% expense report.

Projects as International Broker and Freelance :

http://www.upwork.com/o/profiles/users/_~01322da8f5ad77d933/

Academic Background

2002- 2006 Lic. Business Administration.
UNAM FES Cuautitlan

COMPUTER TECHNICIAN
ESC SEC TEC No5","rawText":"Bilingual Business Manager Mexican (Spanish-English), Marketing Specialist, SEO Expert for Mexico, USA, Europe and LATAM, executive and entrepreneur with very good qualities for consulting sales, marketing, and finances, especially in project management and evaluation. Capable of identifying business opportunities, with great creativity, excellent oral expression, leadership and group work. Proficient understanding of the English and Spanish. With knowledge of Microsoft Office Tools. Commercial consultative experience in selling services, keeping customers loyalty and potentiation of new customers, focusing on offering solutions according to the costumer's needs. Also, work experience in Marketing Research, Definition of pricing strategies. Work experience creating strategies to accomplish de sales budget of the company, specifically offering Services based on the information provided by the CRM tool. Furthermore, experience in planning and executing strategic long-term plans. Generation of information tools that collaborates and contribute to the accomplishment of the sales goals. Wide Knowledge of Customer Service, excellent social skills, public relations and very good personal presentation Professional Experience. 2001- 2005 CITIZEN SALUD MEXICO Position: Administrative Coordinator / Customer Service Manager. Promontories, customer service, warranty, orders, shipments, logistics, coordination of deliveries in stores, negotiating with suppliers and stores, inventory, warehouses, promoters management, billing to different customers, revenues and expenses, accounts payable, financial statements Function , daily flow of money, payment through bank portals, procurement, monitoring processes coordinating events with demo hostesses for trade shows, conventions and self-service department stores nationwide. The biggest achievement was to distribute and have the relationship with Walmart. 2005-2010 SYKES MEXICO Position: Sales Manager and Customer Care – Resortcom International Function: I started as an agent and bilingual telephone sales operator, for customers in overseas and domestic. Then as Supervisor of the department in which we manage different accounts, delivering the required results. Call quality metric like. Monthly budgets. Recruitment, personality test application, handling payroll agents, assists low and high in the IMSS. Handling reservations, selling Air tickets, Meal Plans, All Inclusive Resorts and activities that handle. Customer retention and membership upgrades. 2010-2012 GRUPO HOSTOTIPAQUILLO S.A de C.V Position: International Buyer Function: --- Direct contact with national and international suppliers (Europe, North America and Asia) by telephone, e mail, Skype and face. Quote, purchase, import and transportation of materials required by the people of warehouse and production. Translation of technical materials chips. Create comparison charts, looking for the best option both quality and price. Creating internal directory both domestic and international suppliers. Negotiation with suppliers for rapid and effective delivery of the required materials. 2012 – 2013 OCC MUNDIAL www.occ.com.mx Position : International Business Customer Service Executive Level Provide care companies using company profits World Occ for recruitment and selection of staff. Complaints are addressed and supports the doubts you have the person who hires the service via chat, email, Salesforce case and telephone. It helps customers always have the right information to properly use the product you are carrying. Solving problems cases and 80% satisfactorily. Making appointments for product sales. 2013-2015 Briggs Equipment - Montacargas Yale - BobCat Mexico Position: National Coordinator - Customer Service Manager. Customer Service and nationwide sales for the company I currently work; Reports in which customer requirements (technical shipments, invoicing, quotes, requirements in general) rise. Tracking customer requirements via telephone, mail and customer service portal. Monitoring visits to prospects and customers from vendors. Report to verify shop productivity. Placement report sales than budgeted vs actual sales and income is. Project Leader fleet manager for the service area. Leader projector for process improvement. Generate% expense report. Projects as International Broker and Freelance : http://www.upwork.com/o/profiles/users/_~01322da8f5ad77d933/ Academic Background 2002- 2006 Lic. Business Administration. UNAM FES Cuautitlan COMPUTER TECHNICIAN ESC SEC TEC No5","canEdit":false,"editUrl":"https://www.workana.com/freelancer/98566263e2b67467b75f91c09726e2c4/profile/history","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Describe tus tareas en proyectos anteriores, tu rol y valor agregado para cada hito de tu carrera profesional. Cuéntanos cómo tu trabajo le dio valor a cada proyecto en los que hayas colaborado a lo largo del tiempo. 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