Studying the non-quality in the process of manufacturing components of electric motors, analyzing internal causes as well as in the internal client and field problems. Elaboration of study strategies to discover flaws in the process using PDSA methodology. Coordination of technical staff responsible for the control of in-process materials. Management of work-list, materials, application requests and non-quality claims using SAP-ERP. Study of diversified processes and implementing continuous improvement, gaining profitability and quality.