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CARGO                    Analista de Pruebas
TIEMPO DE SERVICIO            Febrero de 2012 a la fecha
JEFE INMEDIATO                Astrid Quiroga
Teléfono                    5818181 ext. 3019
FUNCIONES    : En el área de calidad y medios, Testing, como analista de pruebas, diseño de planes de trabajo, deck y ejecución de las pruebas planificadas, previos a la instalación en producción de correcciones, mejoras, y nuevos proyectos de los diferentes aplicativos y canales del Banco, página transaccional, cajeros, pin pad, IVR Call Center, plataforma Altair, finesse, TFC, smart cannel, recaudos entre otros. Análisis de avances y resultados, interactuando y apoyando a todas las áreas usuarias: Desarrollo, activos, pasivos, confirming, ACH, recaudos, portal público, leasing, nómina, medios de pago, sistema de PQR. Participación activa en proyectos como cambio de marca, migración azulnet, migración token, fusión normativa, decomissioning. Apoyo al grupo de canales del proyecto IBS transformación, en el levantamiento de información y diseño de documentos funcionales.
UNISONO EN MISION BANCO SANTANDER
CARGO                    Asesor Supernet
TIEMPO DE SERVICIO            Diciembre de 2009 a febrero de 2012
JEFE INMEDIATO                Diana Muñoz Salas
Teléfono                    3077272 ext. 10173
FUNCIONES: En el área de servicio al cliente, soporte en línea vía telefónica, y páginas transaccionales; elaboración en tiempo real de notas de ajuste, traslado de fondos, generación de extractos, pago de obligaciones, radicación de reclamaciones, revisión de archivos planos de entrada y salida, especialmente de ACH, nómina y recaudos. Conocimiento del portal transaccional del banco personas y empresas, orientación a los clientes en consultas y operaciones monetarias como pago de facturas, PSE, nómina, ACH, Confirming, Cheques de Gerencia, Transferencias entre cuentas locales, entre otros.
BANCO DE BOGOTA
CARGO                    Asesor de Servicio al Cliente
TIEMPO DE SERVICIO            Abril – Noviembre 2009
JEFE INMEDIATO                Alejandro Quitián
Teléfono                    3810570 ext. 62888
FUNCIONES: Asesoría en línea para clientes corporativos, referente a las operaciones efectuadas a través de los canales del banco.
123 LOGÍSTICA
CARGO                    Coordinador
TIEMPO DE SERVICIO            Diciembre 2007 – Noviembre 2008
JEFE INMEDIATO                Fabián Zamora
Teléfono                    7183634 – 3005563988
FUNCIONES: En la organización de eventos masivos, coordinación de los funcionarios del personal que controla todos los accesos al sitio del evento, en cuanto a la seguridad y filtros requeridos por parte del organizador.

AGRICOL E.U.
CARGO                    Administrador
TIEMPO DE SERVICIO            Mayo - Noviembre 2007
JEFE INMEDIATO                Camilo Quintero
TELÉFONO                    3142600623
FUNCIONES: Contrato por obra consistente en efectuar la constitución de la empresa y dejarla en marcha antes de su traslado a la ciudad de Manizales.
COLOMBIAMOVIL
CARGO                    Analista de Back Office
TIEMPO DE SERVICIO            Junio – Octubre 2006
JEFE INMEDIATO                Ana Milena Chapetón
TELÉFONO                    4227840 – 3002137014
FUNCIONES: En el área de back office, responder a los usuarios de manera escrita, todas las PQR ingresadas a través de los diferentes canales.
BANCAFÉ
CARGO                    Asesor Bancario (Cartera y SAC)
TIEMPO DE SERVICIO            Abril 2003 – Junio 2005
JEFE INMEDIATO                Nibia Salazar
TELÉFONO                    6061242 – 3002305714
FUNCIONES: En el área operativa, confrontación de registros dactilares, firmas y monitoréo de transacciones en el área de prevención de fraudes.
Gestión de cartera y negociación para acuerdos de pago de vencimientos, clientes corporativos, y personas naturales.
ATENTO
CARGO                    Monitor de Calidad
TIEMPO DE SERVICIO            Enero 2001 – Octubre 2002
JEFE INMEDIATO                Jesús Velasco
TELÉFONO                    5940000 – 3153616091
FUNCIONES: Como asesor telefónico en el área Administrativa y operativa de Call Center, redacción de guiones, manejo de sistemas básicos y operativos, monitoreo y capacitación de asesores. Resolución de requerimientos y reclamaciones P.Q.R. en la sección de back office, para clientes internos y externos.
Grabaciones “VOZ CORPORATIVA” y demo, voz comercial, institucional, voz IVR para diferentes líneas de servicio, dentro del proceso de puesta en marcha de campañas, pautas publicitarias, avisos legales, y nuevos lanzamientos.
SERDAN S.A.
CARGO                    Auxiliar de Facturación
TIEMPO DE SERVICIO            Septiembre 1999 – Octubre 2000
JEFE INMEDIATO                Antonio Murillo
TELÉFONO                    3487370
FUNCIONES: Recibir los reportes de horas laboradas de los subcontratos del grupo Bavaria, y conciliar las cuentas de cobro de las diferentes empresas del grupo, respecto de las facturas emitidas.
FIDUANDINA S.A.
CARGO                    Analista Fideicomisos
TIEMPO DE SERVICIO            Abril – Septiembre 1999
JEFE INMEDIATO                Víctor Hugo Arandia
FUNCIONES: Análisis de cuentas en general, conciliaciones bancarias, generación de reportes para auditoría interna y hacia entidades de control externo. Recepción, registro y filtro de documentación. Custodia de efectivo, títulos valores, chequeras, y medios de pago electrónicos, en las áreas de contabilidad, tesorería, facturación y cartera como parte de las operaciones diarias. Análisis de cuentas de fideicomisos de administración de bienes, títulos valores, garantías, proyectos inmobiliarios y administración de cartera. Asesoría pre y post vinculación de clientes e inversionistas. Rendición periódica de cuentas a los titulares de proyectos.","rawText":"EXPERIS EN MISION BANCO ITAÚ CARGO Analista de Pruebas TIEMPO DE SERVICIO Febrero de 2012 a la fecha JEFE INMEDIATO Astrid Quiroga Teléfono 5818181 ext. 3019 FUNCIONES : En el área de calidad y medios, Testing, como analista de pruebas, diseño de planes de trabajo, deck y ejecución de las pruebas planificadas, previos a la instalación en producción de correcciones, mejoras, y nuevos proyectos de los diferentes aplicativos y canales del Banco, página transaccional, cajeros, pin pad, IVR Call Center, plataforma Altair, finesse, TFC, smart cannel, recaudos entre otros. Análisis de avances y resultados, interactuando y apoyando a todas las áreas usuarias: Desarrollo, activos, pasivos, confirming, ACH, recaudos, portal público, leasing, nómina, medios de pago, sistema de PQR. Participación activa en proyectos como cambio de marca, migración azulnet, migración token, fusión normativa, decomissioning. Apoyo al grupo de canales del proyecto IBS transformación, en el levantamiento de información y diseño de documentos funcionales. UNISONO EN MISION BANCO SANTANDER CARGO Asesor Supernet TIEMPO DE SERVICIO Diciembre de 2009 a febrero de 2012 JEFE INMEDIATO Diana Muñoz Salas Teléfono 3077272 ext. 10173 FUNCIONES: En el área de servicio al cliente, soporte en línea vía telefónica, y páginas transaccionales; elaboración en tiempo real de notas de ajuste, traslado de fondos, generación de extractos, pago de obligaciones, radicación de reclamaciones, revisión de archivos planos de entrada y salida, especialmente de ACH, nómina y recaudos. Conocimiento del portal transaccional del banco personas y empresas, orientación a los clientes en consultas y operaciones monetarias como pago de facturas, PSE, nómina, ACH, Confirming, Cheques de Gerencia, Transferencias entre cuentas locales, entre otros. BANCO DE BOGOTA CARGO Asesor de Servicio al Cliente TIEMPO DE SERVICIO Abril – Noviembre 2009 JEFE INMEDIATO Alejandro Quitián Teléfono 3810570 ext. 62888 FUNCIONES: Asesoría en línea para clientes corporativos, referente a las operaciones efectuadas a través de los canales del banco. 123 LOGÍSTICA CARGO Coordinador TIEMPO DE SERVICIO Diciembre 2007 – Noviembre 2008 JEFE INMEDIATO Fabián Zamora Teléfono 7183634 – 3005563988 FUNCIONES: En la organización de eventos masivos, coordinación de los funcionarios del personal que controla todos los accesos al sitio del evento, en cuanto a la seguridad y filtros requeridos por parte del organizador. AGRICOL E.U. CARGO Administrador TIEMPO DE SERVICIO Mayo - Noviembre 2007 JEFE INMEDIATO Camilo Quintero TELÉFONO 3142600623 FUNCIONES: Contrato por obra consistente en efectuar la constitución de la empresa y dejarla en marcha antes de su traslado a la ciudad de Manizales. COLOMBIAMOVIL CARGO Analista de Back Office TIEMPO DE SERVICIO Junio – Octubre 2006 JEFE INMEDIATO Ana Milena Chapetón TELÉFONO 4227840 – 3002137014 FUNCIONES: En el área de back office, responder a los usuarios de manera escrita, todas las PQR ingresadas a través de los diferentes canales. BANCAFÉ CARGO Asesor Bancario (Cartera y SAC) TIEMPO DE SERVICIO Abril 2003 – Junio 2005 JEFE INMEDIATO Nibia Salazar TELÉFONO 6061242 – 3002305714 FUNCIONES: En el área operativa, confrontación de registros dactilares, firmas y monitoréo de transacciones en el área de prevención de fraudes. Gestión de cartera y negociación para acuerdos de pago de vencimientos, clientes corporativos, y personas naturales. ATENTO CARGO Monitor de Calidad TIEMPO DE SERVICIO Enero 2001 – Octubre 2002 JEFE INMEDIATO Jesús Velasco TELÉFONO 5940000 – 3153616091 FUNCIONES: Como asesor telefónico en el área Administrativa y operativa de Call Center, redacción de guiones, manejo de sistemas básicos y operativos, monitoreo y capacitación de asesores. Resolución de requerimientos y reclamaciones P.Q.R. en la sección de back office, para clientes internos y externos. Grabaciones “VOZ CORPORATIVA” y demo, voz comercial, institucional, voz IVR para diferentes líneas de servicio, dentro del proceso de puesta en marcha de campañas, pautas publicitarias, avisos legales, y nuevos lanzamientos. SERDAN S.A. 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