Andrea S. d. A. freelancer experto en Informatica, Atención al cliente, Otros

Andrea S. d. A.

Analista de soporte especializado en TI.

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Habilidades (Máximo: 3)
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Sobre mí
Profesional del área de TI, especializado en la atención al cliente .
Historia laboral
* Oracle (Information Technology & Services): Profesional de la industria de TI, egresada de la facultad COTEMIG, especializada en el mantenimiento de computadores y periféricos, así también en el área de la atención al cliente presencial y telefónico. Participé en la migración de clientes de SUN a ORACLE, y mi función consistía en asistirlos con sus consultas y requerimientos, brindándoles apoyo a través de medios electrónicos .
Mi foco es entregar soluciones a las necesidades del cliente, a través de un soporte estratégico, enfocado en crear y utilizar tecnología para diagnosticar, documentar, resolver y evitar problemas . Y como primer punto de contacto, mi responsabilidad es la de facilitador, generando un puente entre el cliente externo e interno en las diversas circunstancias que así amerite.




* Oracle (Information Technology & Services):  My focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Principal Support Engineer, my responsibility is to offer an strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.

* Oracle (Information Technology & Services): My focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Principal Support Engineer, my responsability is to offer an strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. I expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.
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