Data Scientist, Self employed
• Commercial and customer statistical data analysis.
• Commercial forecasting.
• Data Visualization.
• Analysis Automation
High Touch Operations Manager, Cisco Systems, Toluca, México
• Cross-functional coordination of global support teams towards the delivery of best in class Technical support for HSBC and BBVA Bancomer (MX Aug2014-July2015).
• Accountable for the HSBC LATAM support operations (AR, BR, CH & MX).
• Customer’s first point of contact.
• Technical & Logistics escalations coordinator.
• Incident lifecycle manager.
• Proactive problem resolution.
• Executive communication.
• Performance analysis and presentation.
• Customer education and training.
Technical Sales Specialist, Freescale Semiconductor, Guadalajara, México
• Pre-sales technical consultancy for Multimedia and Networking Processors design integration.
• Provide technical support for Multimedia Processors.
• Coordinate the global support team strategy and operation in support communities’ participation.
• Sales leads generation and pipeline follow-up.
• Create relevant technical collateral. (Whitepapers, app-notes, testing, trainings and multimedia content).
• Defined support and lead follow-up process aligned to the company’s vision and objective.