Alexandre P. freelancer experto en SQL, Transcripción, Edición de textos

Alexandre P.

Consult Specialist - Application Support

0 / 5

Valor hora:

R$ 35,00

Programación y Tecnología

Habilidades (Máximo: 5)
Sobre mí
Currently working as a Consult Specialist Support Analyst at HSBC Global Technology. A few of my duties are:
- Overseas application support
- Opening and closing service requests, as well as manage the classification, assignment, tracking, and completion of requests.
- Build customer relationships by keeping customers informed of how and when problems are resolved;
- Maintaining and enhancing existing multi-tiered business applications;
- Actual ITRS Geneos administrator for 26 applications.
- Experience on investment banking environment.
- Problem and change management.
- Business analysis to liaise with development team and stakeholders
- Distaster Recovery plan, testing and implementation.
Historia laboral
* HSBC Global Technology Brazil: - Application Production Support to worldwide users.
- Develop and maintain technical documentation
- Problem record analysis and follow up 
- Application on-boarding
- IBM datastage support 
- IBM MDM support 
- IBM BPM support
- ITIL foundation (assure process adherence )
- Provide 24 x 7 on-call support for the application on a rotating basis;
- Manage day-to-day interactive and batch processing operations;
- Ensure high availability of production environment applications;
- Provide application support when needed on weekends and off business hours;
- Batch jobs management (Control M);
- Liaise with developers and business analysts to improve application;
- Develop SQL complex sql queries to retrieve business reports from databases;
- Escalation of technical issues when needed and management of internal and external resolution expectations.

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