Translations English- Spanish.
Localising key announcements, status updates, user guides and official community responses.
Assisting with the production of regular client reports on community activity statistics, key issues, feedback, trends and insights.
Ad hoc escalation of urgent issues, customer service or technical questions, and moderation policy queries.
Preparation and provision of client activity and platform reports
Providing a ‘community synopsis’ of the top issues and points of view from community moderators and community users.
Working alongside the Community Manager to deliver a thorough and remarkable client service.
Facebook, Communities, Twitter, Instagram, Google+