Daniela Z. freelancer experto en Transcripción, Traducción, Soporte Administrativo, Asistente Virtual, Atención al cliente

Daniela Z.

Quality first.

0 / 5

Costa Rica
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Sobre mí
My name is Daniela and I work part time as a freelance making translations and editing documents,  I am a professional in administrative assistance, I've work with training translations and editions, processes and technical support departments, also I am english tutor.

Other Experiences
Owned projects
•    One note channel services support.
•    Google maps development support for commercial services.
•    Channel partners supports to Field service (training and top customer service) for all over LAC Region.

Certificates in web courses
•    Efficient Time Management / 1h 58m
•    Learning to be Assertive/ 54 m 21s
•    Lean Six Sigma Foundations White Belt – seminar / 4hrs
•    Process Improvement Foundations/ 1h 36m
•    Design Thinking – Implementing the process / 46m 40s

Tools Knowledge
•    SAP (Systems Applications and Products)- Supply Chain tool
•    Office package (Excel, word, SharePoint, one note, power point, outlook)
•    Microsoft CRM Dynamics
•    Skype conference tool / Lync
•    Global Newton – Supply Chain tool
•    Google maps (Tool support and maps configuration)
Historia laboral
Operations Analyst | HP INC  (February 2015 - January 2018)
-Administrative assistance
-Support for BPA roll
-Focal point for Channel and Delivery leads for Centroamerica
-Trainer for CRM
-Google Maps implementation for process improvement and reduce of cost in delivery of supplies.
-Translate of all the data for CRM training global.

Customer Service Representative | Teletech  (May 2013 - November 2014)
-Customer Support, billing and claims

Technical Specialist | Convergys  (August 2010 - April 2013)
-Tech support for Comcast, Billing and Sales

Rankeado: No está rankeado

Posición del perfil: Bronze

Último login: Hace 16 horas

Registrado: Hace un mes