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Tengo habilidades en varios softwares, soy confiable y muy responsable, con buenas habilidades de comunicación y la capacidad de anticipar las necesidades del cliente. Tengo un historial comprobado de brindar un servicio al cliente de alta calidad. Comencé mi carrera en la industria turística como agente de viajes ofreciendo atractivos paquetes turísticos y ayudado a muchos viajeros con la búsqueda y reservación de servicios de viaje. Mi siguiente salto profesional fue en el área financiera-administrativa siendo soporte administrativo, generando la facturación de horas de vuelo y mantenimiento de jets privados; también manteniendo en orden la cartera de clientes y recuperando los pagos de las cuentas con más de 90 días de vencimiento. Años posteriores comencé a utilizar el sistema SAP para la compra de servicios de viaje, la organización y reservación de salas de negocios para una empresa de logística; proponiendo la automatización del proceso de planeación de viajes de negocios. En mi siguiente escalón profesional combine el turismo y la administración siendo la Travel Manager de una importante armadora automotriz, responsabilizándome de todos los procesos de viajes de negocios de la compañía desde su planeación, apoyo durante el viaje hasta el registro y control de gastos de viaje, brindando un excepcional atención y soporte al cliente. Adquirí importantes habilidades dando soporte administrativo al manager del área detectando oportunidades de mejora y preparando presentaciones sobre los KPIs, proyectos y optimizaciones para el consejo directivo; durante esos años y gracias a que estudie una maestría tuve la oportunidad de convertirme en Project Manager dando seguimiento y cierre la implementación de una herramienta tecnológica para la planeación y reservación de viajes de negocios ahorrando tiempo y recursos. En mi más reciente experiencia y como parte de mi crecimiento profesional volvía a las actividades de cuentas por cobrar siendo la responsable de la facturación, cobranza, actividades para auditorias y registros contables de la compañía, permitiéndome perfeccionar mis habilidades de análisis, orientación al detalle, innovación y atención a clientes internacionales. Soy bilingüe, el español es mi lengua nativa y durante mi camino profesional he podido alcanzar un nivel avanzado de inglés y nivel principiante-intermedio de alemán. Una de mis principales responsabilidades ha sido la atención al cliente, donde he tenido la oportunidad de interactuar con una amplia variedad de clientes, brindando un servicio de alta calidad y estableciendo relaciones sólidas a largo plazo. 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During those years, and thanks to my master's degree, I had the opportunity to become a Project Manager, overseeing the implementation of a technological tool for business travel planning and reservation, saving time and resources. In my most recent experience, as part of my professional growth, I returned to accounts receivable activities, responsible for billing, collections, audit activities, and accounting records for the company. This allowed me to refine my analytical skills, attention to detail, innovation, and customer service, especially for international clients. I am bilingual, with Spanish as my native language, and I have reached an advanced level of English and a beginner-intermediate level of German during my professional journey. One of my main responsibilities has been customer service, where I have had the opportunity to interact with a wide variety of clients, providing high-quality service and establishing long-lasting relationships. 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Possuo habilidades técnicas em Power BI, OneNote, Teams, SharePoint, Planner, MySQL, Python, Java, JavaScript e HTML. Minha experiência inclui gestão de processos e KPI’s, extração e análise de dados gerenciais, relatórios de desempenho e resultados, contratos de negócios, estatística, contabilidade, operações de câmbio, mercado financeiro, inventários, relatórios de informações gerenciais, tesouraria, análise de orçamentos, planejamento e controle do endividamento bancário. Realizo levantamento de custos e precificação de produtos e serviços. Elaboro e faço a gestão de planilhas para acompanhamento do financeiro e dos custos dos produtos e serviços. Faço análise dos documentos e acompanhamento dos Handovers de Projetos para implantação em Produção. Realizo a gestão de documentos. Elaboro e acompanho os processos de melhorias contínuas das operações. 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