Illumno of Colombia
May 2017 - To date
* SAP Requirements and Incident Management
* SAP Change Management
* Creation, modification, revision and elimination of roles / transactions and profiles.
* Outline design for SAP service improvement.
* SAP BASIS support.
* Support SAP module FI and MM
* Documentation and configuration of the CMDB.
* Agreement of contracts with external suppliers to support the applications offered to the client.
* Establishment of role security matrix in SAP.
* Generation of reports and reports of tickets for the client.
* Management of changes and agreements of SLA's, ANS and OLA's.
* Execution of the entire procurement process, supplier management and billing (SAP MM).
Immediate Boss: Adriana Prada
Carvajal Technology and Services
October 2013 - April 2017
Services Desk Coordinator and SAP
* Provision of Service to the Oil Sector.
* Cataloging of requirements, incidents, problems and changes
* Management Console Exchange
* Active Directory Management
* User and Administrator of System Center Services Manager / Configuration Manager 2012
* Microsoft Lync Users Administration (Skype for Business).
* Role Management Windows Server 2012
* Analysis of indicators
* Security Management roles and profiles in SAP.
* Analysis of and definition of the same according to functionality and processes.
* Coordinate the delivery of the service from the contact with the end user
* Negotiation of ANS and Service Agreements SLAs and OLAs
* SAP User Management Solman (Security)
* Creating transactions and roles SAP PRD
Juan Carlos Triviño
April 2012 - October 2013
VIP Support Engineer
Support Specialized desk to users of other languages (English and German) in desktop support and productivity tools.
Cel. 316 4808882
January 2009 - July 2009
- Attention to VIP users (Languages English and German)
- Configuring computers using default images.
- Office Support
- Support Email.
- Control of the wet process of the leather