F. E. G.

Back office and Front office specialist

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Freelancer expert in Admin Support

About me
I am currently studying as an Information technology student and i have passed IELTS exam for english proficiency.I also have experience with customer service which i handled calls and back office work where being flexible with the time and being a fast learner is a must.  I have been part of Directv and SiriusXm which i handled customer service with technical and sales that helps me improve my communication skills as well as my technical skills and decision making. I also handled Verizon Business and i am part of the Refund's team which we process and update corporate customer's with their refund thru email communication.

I am expert with communication, adaptability,email communication, multitasking and to provide the customer the right solution. I am also proficient in email communication as well as ability to persuade customers and to give them the satisfaction they deserve. I also developed my critical thinking through my technical experience which made me give correct solutions right away.
Work history
I previously worked as a customer service representative which i handled Direct tv and SiriusXm for sales and technical service. In addition to that, i also worked with Verizon Business wherein we communicate via email to coporate businesses regardint their refund for their internet and phone subscriptions.