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Analista de Siniestros y Operaciones.
Análisis y liquidación de siniestros en el sector de administración en torno a cobertura de robo de celulares y portables. Gestión de reintegros y rechazos. Help desk a servicios técnicos de garantías extendidas y facturación.

05-2015 / 08-2015 | BOSTON SCIENTIFIC.
Analista de Operaciones.
Carga de órdenes mensuales y regulares en SAP. Resolución de reclamos. Manejo de cuentas de pacientes de PAMI. Coordinación de logística con DHL . Carga de guías y remitos. Atención telefónica de consultas de proveedores y distribuidores. Ingreso de remitos y CI en la página de PAMI.reportes e informes. Control de facturación.

05-2014 / 03-2015 | BIOTOSCANA.
Analista de Base de datos.
Análisis del comportamiento de la base de datos de pacientes del laboratorio para el acceso a la medicación y seguimiento de trámites. Análisis de oportunidades.
Seguimiento y análisis de resultados de las acciones comerciales.
Generación, análisis y control de reportes para la toma de decisiones para la dirección comercial.
Altas, bajas y modificaciones de pacientes y médicos, cambios de status, modificaciones generales del sistema de gestión. Control de procesos y mejoras.
Interacción con el call center, con el área de sistemas y ventas. Reportando a la Dirección Comercial.
Control, seguimiento y supervisión del programa de asistencia al paciente (call center).
Saneamiento de la base de datos.

08-2011 / 09-2013 | LA MERIDIONAL.
Responsable de Base de datos – Analista de Operaciones.
Generación, control de bases de datos de gran volumen adquiridas en compañías de servicios de primera línea.
Seguimiento y análisis de resultados de campañas comerciales de adquisición, cross sell, up sell, recall, welcome calls, recovery.
Generación de acciones que contribuyen a la realización de campañas más eficientes, maximizando los resultados obtenidos y permitiendo incrementar la rentabilidad de la acción comercial.
Creación y análisis de los modelos de segmentación, optimizando los resultados de las campañas comerciales.
Cooperación con los clientes internos y externos de las distintas áreas de la compañía y los Sponsor, para ejecutar las campañas comerciales y toda su gestión operativa.
Control y Supervisión del proceso e ingreso de ventas, carga de precios, cotizadotes, productos y campañas, y emisión de pólizas.
Colaboración en la creación de las interfases de ventas, devoluciones de bases de datos, reportes, stock activo e inactivo y participación en todos los proyectos de sistemas referentes al sector.

07-2010 / 08-2011 | ANTINA.
Analista de Facturación.
Proceso y Control de la Facturación mensual manual y electrónico, emisión de notas de créditos-debitos de facturas, Armado de normas y políticas del departamento, reportes de facturación, auditoria y logística de correo, proceso de reclamos, análisis de cuentas corrientes, capacitación, manejo de proveedores.

01-2005 / 07-2010 | DIRECTV.
Analista de Facturación – Analista de Créditos y Cobranzas - Telecobrador.
Proceso y Control de la Facturación mensual manual y electrónico, emisión de notas de créditos-debitos de facturas, devoluciones de abono, armado de normas y políticas del departamento, reportes de facturación, auditoria y logística de correo, proceso de reclamos, análisis de cuentas corrientes, capacitación. Proceso de pagos, imputaciones, modificaciones generales de las cuentas, conexiones y desconexiones, manejo de proveedores.
Manejo de cartera de clientes propia para su cobro y recupero, contacto con de clientes en mora temprana, mora tardía e incobrables. Fidelización de clientes.

07-2007 / 10-2007 | BUSINESS BUREAU
Mistery Shopper, encuestador, trabajo de campo.

10-2004 / 01-2005 | BANCO PRIVADO DE INVERSIONES.
Back Office - Customer Service.
Cambios de domicilio, bloqueos y desbloqueos, modificaciones generales de las cuentas, ajustes, altas y bajas, desconocimientos,
Asesoramiento telefónico a clientes, manejo de objeciones, fidelización. Call Center.

04-2002 / 05-2004 | BANCO COMAFI.
Team Leader – Customer Service - Telemarketing.
Call Center, encargado de retención y fidelización de clientes, capacitación, verificación y corrección de reclamos, escuchas telefónicas, confección de reportes, manejo de la página web del Banco (contáctenos). Asesoramiento telefónico a clientes. Comercialización de productos y servicios ofrecidos por el Banco.

07-2001 / 04-2002 | ARGENCARD.
Customer Service.
Asesoramiento telefónico a clientes de Tarjetas Mastercard prestados por la empresa. Atención de reclamos. Manejo de objeciones. Call Center.

01-1999 / 05-2001 | MOVICOM BELL SOUTH.
Telemarketing.
Promoción y suscripción de servicios prestados por la empresa. Manejo de objeciones. Call center.","rawText":"08-2015 / 05-2016 | THE WARRANTY GROUP ARGENTINA. Analista de Siniestros y Operaciones. Análisis y liquidación de siniestros en el sector de administración en torno a cobertura de robo de celulares y portables. Gestión de reintegros y rechazos. Help desk a servicios técnicos de garantías extendidas y facturación. 05-2015 / 08-2015 | BOSTON SCIENTIFIC. Analista de Operaciones. Carga de órdenes mensuales y regulares en SAP. Resolución de reclamos. Manejo de cuentas de pacientes de PAMI. Coordinación de logística con DHL . Carga de guías y remitos. Atención telefónica de consultas de proveedores y distribuidores. Ingreso de remitos y CI en la página de PAMI.reportes e informes. Control de facturación. 05-2014 / 03-2015 | BIOTOSCANA. Analista de Base de datos. Análisis del comportamiento de la base de datos de pacientes del laboratorio para el acceso a la medicación y seguimiento de trámites. Análisis de oportunidades. Seguimiento y análisis de resultados de las acciones comerciales. Generación, análisis y control de reportes para la toma de decisiones para la dirección comercial. Altas, bajas y modificaciones de pacientes y médicos, cambios de status, modificaciones generales del sistema de gestión. Control de procesos y mejoras. Interacción con el call center, con el área de sistemas y ventas. Reportando a la Dirección Comercial. Control, seguimiento y supervisión del programa de asistencia al paciente (call center). Saneamiento de la base de datos. 08-2011 / 09-2013 | LA MERIDIONAL. Responsable de Base de datos – Analista de Operaciones. Generación, control de bases de datos de gran volumen adquiridas en compañías de servicios de primera línea. Seguimiento y análisis de resultados de campañas comerciales de adquisición, cross sell, up sell, recall, welcome calls, recovery. Generación de acciones que contribuyen a la realización de campañas más eficientes, maximizando los resultados obtenidos y permitiendo incrementar la rentabilidad de la acción comercial. Creación y análisis de los modelos de segmentación, optimizando los resultados de las campañas comerciales. Cooperación con los clientes internos y externos de las distintas áreas de la compañía y los Sponsor, para ejecutar las campañas comerciales y toda su gestión operativa. Control y Supervisión del proceso e ingreso de ventas, carga de precios, cotizadotes, productos y campañas, y emisión de pólizas. Colaboración en la creación de las interfases de ventas, devoluciones de bases de datos, reportes, stock activo e inactivo y participación en todos los proyectos de sistemas referentes al sector. 07-2010 / 08-2011 | ANTINA. Analista de Facturación. Proceso y Control de la Facturación mensual manual y electrónico, emisión de notas de créditos-debitos de facturas, Armado de normas y políticas del departamento, reportes de facturación, auditoria y logística de correo, proceso de reclamos, análisis de cuentas corrientes, capacitación, manejo de proveedores. 01-2005 / 07-2010 | DIRECTV. Analista de Facturación – Analista de Créditos y Cobranzas - Telecobrador. Proceso y Control de la Facturación mensual manual y electrónico, emisión de notas de créditos-debitos de facturas, devoluciones de abono, armado de normas y políticas del departamento, reportes de facturación, auditoria y logística de correo, proceso de reclamos, análisis de cuentas corrientes, capacitación. Proceso de pagos, imputaciones, modificaciones generales de las cuentas, conexiones y desconexiones, manejo de proveedores. Manejo de cartera de clientes propia para su cobro y recupero, contacto con de clientes en mora temprana, mora tardía e incobrables. Fidelización de clientes. 07-2007 / 10-2007 | BUSINESS BUREAU Mistery Shopper, encuestador, trabajo de campo. 10-2004 / 01-2005 | BANCO PRIVADO DE INVERSIONES. Back Office - Customer Service. Cambios de domicilio, bloqueos y desbloqueos, modificaciones generales de las cuentas, ajustes, altas y bajas, desconocimientos, Asesoramiento telefónico a clientes, manejo de objeciones, fidelización. Call Center. 04-2002 / 05-2004 | BANCO COMAFI. Team Leader – Customer Service - Telemarketing. Call Center, encargado de retención y fidelización de clientes, capacitación, verificación y corrección de reclamos, escuchas telefónicas, confección de reportes, manejo de la página web del Banco (contáctenos). Asesoramiento telefónico a clientes. Comercialización de productos y servicios ofrecidos por el Banco. 07-2001 / 04-2002 | ARGENCARD. Customer Service. Asesoramiento telefónico a clientes de Tarjetas Mastercard prestados por la empresa. Atención de reclamos. Manejo de objeciones. 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