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Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"Banco Azteca Banca Institucional y Gobierno. Mayo 2018 – Abril 2019. Consultor Sr. Canales Digitales / Product Owner.

    Product Owner: Definición de una aplicación, así como el mapa de ruta, mvp, bussines model canvas del proyecto, historias de usuario y épicas del mismo, y participación en dos PI planning.
    Canales digitales: Documentación y pruebas en ambiente desarrollo/productivo para funcionabilidad de la banca electrónica y aplicativo en IPAD para apertura en de cuentas de nómina.
    Incidencias: Seguimiento y solución a incidencias de implementación de nómina y banca electrónica.
    Programa de entrenamiento: Aprendizaje de procesos en las áreas de Canales Digitales, Producto, Mesa de Contratación, Crédito personas morales y Nómina.

BBVA Bancomer Banca Corporativa. Febrero 2013 – Mayo 2018. Analista Producto & Estrategia.

    Analista Sistema de Cobro de Comisiones: Entre área de negocio (atendiendo 5 direcciones internas) y área de Customer Service, para mantenimientos, bajas o implementación de nuevos clientes, cuentas y productos cash en esta plataforma, 352 grupos corporativos en este esquema.
    Cobranza: Gestión y control de cobranza de comisiones pendientes de pago (cartera vencida) y/o extraordinarias (nuevas negociaciones) con 178 millones en 2017, atención especial de los dos clientes corporativos más grandes: PEMEX y CFE. Detección, alta y seguimiento a incidencias de cobranza (quebrantos, bonificaciones, reversos de cargos) creación de estrategias y negociaciones para la recuperación de comisiones pendientes de pago.
    Soporte: A clientes corporativos en temas de banca electrónica y comisiones por productos cash management, vía correo electrónico, telefónico o visitas físicas. (Pemex, CFE, American Express, Televisa, General Electric, Banobras, y más).
    Optimización de procesos: En procesos de cobranza participando con áreas de producto en análisis de requerimientos, mejoras, pruebas y documentación para el sistema de cobro de comisiones, en procesos administrativos con mejoras, optimización y estructuración de procesos internos bancarios.
    Incidencias / Contingencias: Revisión y notificación de incidencias del sistema de cobro de comisiones a áreas de producto, ejecución y seguimiento a contingencias de operaciones bancarias.
    Reporteria: Generación, gestión de bases y/o reportes con información sensible, minería y consulta de datos en sistemas internos para toma de decisiones, dispersión de información masiva a clientes, presentaciones a nivel dirección, conciliaciones entre estados de cuentas, reportes y bases internas.
    Expediente único, contratación y auditoria: Validación de documentación para apertura de cuentas de cheques, llenado y validación de contratos de productos cash, atención a observaciones de auditoría y control interno.

Starter Internet. Agosto 2011 - Enero 2013. Auto empleado.

    Redes: Instalación, configuración y mantenimiento de red LAN.
    Mantenimiento correctivo, preventivo y lógico a PC´s de escritorio y Lap Top.
    Atención a clientes: Elaboración de documentos en las diferentes herramientas de Microsoft Office, edición de videos y fotografías.
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