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Graduate from Chartered Institute of Linguistics with English Law and many years experience doing translation and interpreting abroad. I am a Spanish and English teacher with a broad experience at dealing with different people from different cultures from all over the world. Extensive knowledge of UK Family Law and European Politics as well as Colombian Politics/History and a passionate activist of Women`s rights. Computer literate with a polite manner and professional approach to work ethics.","rawText":"Just recently arrived in Colombia after living in the UK. Graduate from Chartered Institute of Linguistics with English Law and many years experience doing translation and interpreting abroad. I am a Spanish and English teacher with a broad experience at dealing with different people from different cultures from all over the world. Extensive knowledge of UK Family Law and European Politics as well as Colombian Politics/History and a passionate activist of Women`s rights. 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Agreda Translation & Interpreting Services - 2011 to date

Freelance Senior Translator and Interpreter specialising in the English legal and medical sectors, and responsible for all aspects of this part time business including statutory, compliance, etc.

British Airways 1996-2015

Key responsibilities:

* Focus on customers’ safety

* Deliver an excellent Club Service experience

* Retain exceptionally high level of customer satisfaction with us

* Build on our sales

* As acting Purser, I was able to lead the team effectively and successfully

* Confidence when dealing with customer requests

* Positive handling of unforeseen situations, achieved though our varied but specific procedures and training

American Airlines – Check-in Agent/Ticket Agent (England) 1991-1995

Key responsibilities:

* Facilitate a smooth transition of passengers through to First Class or Economy check in

* Collect appropriate cost for excess baggage

* Ensure a comfortable journey through correct seating requests booked appropriately and according to specific requirements e.g. dietary needs, wheelchair requests

* I created a ‘dedicated queue’ for families with small children

* I helped to develop a ‘fast lane’ through Immigration and Passport Control with a simple ‘red sticker’ system, making AA the First Airline to implement this system (for other Airlines later to follow the idea)

* I was heavily involved with AA Immigration and Security as a freelance Interpreter (Spanish-English).

* At ticketing, I calculated and collected fare penalties, and dealt with fare restrictions and cancellation refunds

Eastern Airlines – Reservations Agent (Bogota, Colombia) - 1989-1991

Key responsibilities:

* I managed the “Frequent Flyer Program”, with approximately 300 members, offering limousine service, hotel bookings and car rentals

* Direct liaison with travel and tourism industry in the USA as well as Colombia

* I developed a Hot Line devoted to “Frequent Flyers”, which increased confidentiality and customer satisfaction

* I spent a great deal of time advising Premium Customers over the phone and coordinated the reservations in different countries simultaneously

* I was responsible for refunding deposits directly to our customers, and for the general expenditure of the office

Education:

Kingston University French Studies and Politics
1993-1994

Brooklands College BTEC Anatomy & Biology
2001

Trinity College English Teaching Diploma
2007

Chartered Institute of Linguistics& Public Services Interpreting
London Metropolitan University with English Law
2010-2011

Additional Information:

* Charity worker for “Children of the Andes” and “COTA” projects

* Numerous fundraising activities for charities - e.g. Surrey Air Ambulance, Army Benevolent Fund, Cancer charities etc. through cycling, running, events (inc car rally to France 2015)

* During 2009 I was the interpreter and negotiator for a German company set up in Colombia, whose main interest was in coal and gold mines, and my involvement directly led to a successful multimillion dollar sales agreement being concluded between the parties

References – Available on request","rawText":"Career :- Agreda Translation & Interpreting Services - 2011 to date Freelance Senior Translator and Interpreter specialising in the English legal and medical sectors, and responsible for all aspects of this part time business including statutory, compliance, etc. British Airways 1996-2015 Key responsibilities: * Focus on customers’ safety * Deliver an excellent Club Service experience * Retain exceptionally high level of customer satisfaction with us * Build on our sales * As acting Purser, I was able to lead the team effectively and successfully * Confidence when dealing with customer requests * Positive handling of unforeseen situations, achieved though our varied but specific procedures and training American Airlines – Check-in Agent/Ticket Agent (England) 1991-1995 Key responsibilities: * Facilitate a smooth transition of passengers through to First Class or Economy check in * Collect appropriate cost for excess baggage * Ensure a comfortable journey through correct seating requests booked appropriately and according to specific requirements e.g. dietary needs, wheelchair requests * I created a ‘dedicated queue’ for families with small children * I helped to develop a ‘fast lane’ through Immigration and Passport Control with a simple ‘red sticker’ system, making AA the First Airline to implement this system (for other Airlines later to follow the idea) * I was heavily involved with AA Immigration and Security as a freelance Interpreter (Spanish-English). * At ticketing, I calculated and collected fare penalties, and dealt with fare restrictions and cancellation refunds Eastern Airlines – Reservations Agent (Bogota, Colombia) - 1989-1991 Key responsibilities: * I managed the “Frequent Flyer Program”, with approximately 300 members, offering limousine service, hotel bookings and car rentals * Direct liaison with travel and tourism industry in the USA as well as Colombia * I developed a Hot Line devoted to “Frequent Flyers”, which increased confidentiality and customer satisfaction * I spent a great deal of time advising Premium Customers over the phone and coordinated the reservations in different countries simultaneously * I was responsible for refunding deposits directly to our customers, and for the general expenditure of the office Education: Kingston University French Studies and Politics 1993-1994 Brooklands College BTEC Anatomy & Biology 2001 Trinity College English Teaching Diploma 2007 Chartered Institute of Linguistics& Public Services Interpreting London Metropolitan University with English Law 2010-2011 Additional Information: * Charity worker for “Children of the Andes” and “COTA” projects * Numerous fundraising activities for charities - e.g. Surrey Air Ambulance, Army Benevolent Fund, Cancer charities etc. through cycling, running, events (inc car rally to France 2015) * During 2009 I was the interpreter and negotiator for a German company set up in Colombia, whose main interest was in coal and gold mines, and my involvement directly led to a successful multimillion dollar sales agreement being concluded between the parties References – Available on request","canEdit":false,"editUrl":"https://www.workana.com/freelancer/1f440e7f2395dd5a0af65932a6e11a04/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. 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