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-International Translator & Interpreter (English/Spanish)
-Excellent Written & Verbal Communication
-Awesome Teamplayer & Very Charismatic
-Very Reliable & Responsible

Expertise in Business Administration:
- Customer Relations
- Policies Procedures Development
- Productivity / Process Improvement
- Teams-Creation / Staff Training /Remote Development of Virtual Call Centers
- Business System Implementation
- Sales Strategic Planning

Expertise in Translations:
- Document Translation in four languages
- Proposals /Advertising / Marketing
- Copywriting
- SOPs
- WEB / BLOGS / SEO
- Video subtitling
- Audio Transcriptions
- Product information /Product launches
- Conference / Event Material
- Email templates
- Memorandums
- Instruction Manuals

Knowledgments in the following software programs and procedures:
● Call Center field: (Dialers & CRM) Five9, ShoreTel, Zoho, Xlite, Salesforce, Hubspot & Zoiper
● Insurance field: FormBoss, Paper Report, Linx, Quomation Rater System
● Administration & Sales field: Skype Business, Slack, Gmail Business, Intuit
Quickbooks, Teamviewer, WhatsApp, Crisp, B2B, B2C, SaaS.
● Graphic Design, Marketing & Communication field: Gimp, Illustrator, Draw, Social
Networks (Facebook, Twitter, Instagram, Pinterest, Google+, Youtube) SEO (Google Adsense, Google Adwords, Google Map, Google My Business), Facebook Ads, OBS, Xsplit Boadcaster","rawText":"-16+ years of experience on different fields -International Translator & Interpreter (English/Spanish) -Excellent Written & Verbal Communication -Awesome Teamplayer & Very Charismatic -Very Reliable & Responsible Expertise in Business Administration: - Customer Relations - Policies Procedures Development - Productivity / Process Improvement - Teams-Creation / Staff Training /Remote Development of Virtual Call Centers - Business System Implementation - Sales Strategic Planning Expertise in Translations: - Document Translation in four languages - Proposals /Advertising / Marketing - Copywriting - SOPs - WEB / BLOGS / SEO - Video subtitling - Audio Transcriptions - Product information /Product launches - Conference / Event Material - Email templates - Memorandums - Instruction Manuals Knowledgments in the following software programs and procedures: ● Call Center field: (Dialers & CRM) Five9, ShoreTel, Zoho, Xlite, Salesforce, Hubspot & Zoiper ● Insurance field: FormBoss, Paper Report, Linx, Quomation Rater System ● Administration & Sales field: Skype Business, Slack, Gmail Business, Intuit Quickbooks, Teamviewer, WhatsApp, Crisp, B2B, B2C, SaaS. ● Graphic Design, Marketing & Communication field: Gimp, Illustrator, Draw, Social Networks (Facebook, Twitter, Instagram, Pinterest, Google+, Youtube) SEO (Google Adsense, Google Adwords, Google Map, Google My Business), Facebook Ads, OBS, Xsplit Boadcaster","canEdit":false,"editUrl":"https://www.workana.com/freelancer/dae313ad298f29388fd7ffc65c7b6145/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"Operations, Sales, Customer Service, QC Manager & Consulting
- Directed functions involving customer contact
- Trained,directed and motivated call center team agents (team of 20)
- Managed and coordinated daily operations activities, established work
priorities and ensured customer inquiries effectively while met company’s
cost, productivity, and quality goals
- Skilled as internal consultant in analyzing existing operations and
implemented strategies, processes, and technologies to improve
productivity and efficiency
- Worked in different campaigns for several companies such as Ariba
Management, JP Morgan, Freeport Mining (Arizona based company),
Johnson & Johnson (Latin American Division), Ally Bank. Waypoint Homes,
PatientBank, Blendtec, Young Living Essential Oils
- Established a virtual remote call center utilizing Slack and Skype, working
with remote agents coordinated daily activities and provided tools and
training online throughout webinars
04-2011 to 02-2017
ROI Solutions
Lindon, Utah 84058
United States
Hunter Charmberlain
877-768-9449
Erienne Luck
801-785-1091
Former Owner, G Mgr, International Translator & Insurance Agent
- Answered any questions or concern to policyholders had with their
insurance claims
- Sold a variety of insurance products to businesses and individuals including
extra coverage
- Inspected properties, examined its general conditions, type of construction,
age, and other characteristics, to decide if it was good insurance risk or not
- Managed insurance premiums, Daily-Book payments reconciliation
- Daily tasks with insurance clientele requests, phone calls to ensure, verify and
update customer personal information auto, home insurance quoting and sorting
policies (cancellation notices, Non-payment notices) to be able to re-evaluate
their prices and get the customers back to the company increasing up to 30% in
commissions revenues
- Promoted long-term goals customer’s loyalty and satisfaction through
incentives and customer appreciation rewards
-Tax Preparation & Bookkeeping Services
-Translation documents & Interpreter Services (Birth Certificates, Legal
Documents, Business Agreement, Real Estates Paperwork, Marketing Flyers)
02-2003 to 12-2010
Borba Insurance &
Professional Services, LLC
Orem, Utah 84057
United States
Ricardo Fernandez
801-472-2527
Proof Oprerator & Branch Bookkeeper
- Performed proof operations on a daily basis bank transactions
- Reconciled credits with debits slip receipts
- Daily tasks with customers,performed customer service mainly
- Verifications of customer’s signature with new accounts
- Made courtesy phone calls to ensure legitimation of customers signatures
- Some teller assignments and processing car and credit card loan payments
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Capital Community Bank
Orem, Utah 84058
United States
Paul Matthews
801-226-6699
Loan Officer (Part-Time)
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First Colony Mortgage
Orem, Utah 84057
United States
Paul Carter
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