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Mis principales áreas de experiencia son: ✅Atención al cliente y ventas: - Atención telefónica y por chat - Atender solicitudes y novedades - Asesoramiento a clientes - Ventas efectivas - Gestión...","shareText":"Check out this freelance on @Workana","mailShareUrl":null,"mailtoSubject":"Freelancer%3A%20Lizbeth%20R.","mailtoBody":"Hi%21%20Check%20out%20this%20freelancer%3A%20https%3A%2F%2Fwww.workana.com%2Ffreelancer%2Fb1c893f06c00847b1358d7edab61c144","mailShareLink":"mailto:?Subject=Freelancer%3A%20Lizbeth%20R.&body=Hi%21%20Check%20out%20this%20freelancer%3A%20https%3A%2F%2Fwww.workana.com%2Ffreelancer%2Fb1c893f06c00847b1358d7edab61c144","boxTitle":"Share this profile","sendEmailDialogInitials":{"captcha":{"requiredMessage":"Please fill out the CAPTCHA and try again","showCaptcha":true,"siteKey":"0x4AAAAAAARWxBKJZQMBi04I","provider":"cloudflare"},"i18n":{"genericError":"There was an unexpected error, please try again in a few minutes","modal":{"title":"Share"},"form":{"message":{"label":"Message:","placeholder":"Are you looking for a freelancer? 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Ayudo a emprendedores y negocios a optimizar sus procesos comerciales, brindando un servicio eficiente y estratégico para mejorar sus resultados.

⭐Las habilidades con las que más me identifico son empatía, persuasión y comunicación efectiva, lo que me permite conectar con los clientes y generar confianza. Soy organizada, proactiva y disciplinada, con gran capacidad de adaptación y aprendizaje rápido, lo que me permite enfrentar nuevos desafíos con facilidad.

He trabajado en ventas presenciales y digitales, desarrollando estrategias para mejorar la conversión, cerrar negociaciones exitosas y fortalecer la relación con los clientes.

Mis principales áreas de experiencia son:

✅Atención al cliente y ventas:
- Atención telefónica y por chat
- Atender solicitudes y novedades
- Asesoramiento a clientes
- Ventas efectivas
- Gestión de cartera seguimiento de pagos
- Identificación de nuevos clientes
- Estrategias para mejorar la atracción de los productos
- Cumplimiento de indicadores
- Identificar las necesidades de los clientes y adaptar las propuestas de ventas
- Establecer y mantener relaciones positivas y duraderas con los clientes
- Manejo de quejas y reclamaciones
- Coordinar entregas o recogidas
- Asesorar sobre productos y promociones para impulsar las ventas
- Apoyo en facturación y procesamiento de pagos
- Responder consultas a través de redes sociales
- Escalar problemas especiales al equipo correspondiente
- Realizar seguimiento
- Actualizar bases de datos de clientes
- Comunicación asertiva dentro del equipo de trabajo

✅ E-commerce
- Determinar medios de pago
- Feedback del cliente
- Organización, control y coordinación de pedidos
- Resolución de dudas
- Procesamiento de reembolso
- Gestión de comunidades en redes sociales
- Atención de quejas

✅Gestión Administrativa:
- Gestión de agenda
- Gestión de CRM
- Creación de diapositivas o presentaciones
- Reportes
- Subir información a distintas plataformas
- Coordinación de la logística de reuniones
- Gestión de correos
- Data entry
- Soporte al usuario
- Chat en vivo
- Atención a proveedores
- Gestión de cobranza

Para finalizar te invito a conocer mi perfil y de paso me gustaría recalcar mi motivación para trabajar de forma autónoma de manera online, por favor siéntete libre de contactar conmigo así puedo analizar mejor tu caso y brindarte el servicio aún más especializado.","rawText":"Asistente virtual con sólida experiencia en servicio al cliente, ventas y comercio, especializada en fidelización de clientes y cierre de ventas. Ayudo a emprendedores y negocios a optimizar sus procesos comerciales, brindando un servicio eficiente y estratégico para mejorar sus resultados. ⭐Las habilidades con las que más me identifico son empatía, persuasión y comunicación efectiva, lo que me permite conectar con los clientes y generar confianza. Soy organizada, proactiva y disciplinada, con gran capacidad de adaptación y aprendizaje rápido, lo que me permite enfrentar nuevos desafíos con facilidad. He trabajado en ventas presenciales y digitales, desarrollando estrategias para mejorar la conversión, cerrar negociaciones exitosas y fortalecer la relación con los clientes. Mis principales áreas de experiencia son: ✅Atención al cliente y ventas: - Atención telefónica y por chat - Atender solicitudes y novedades - Asesoramiento a clientes - Ventas efectivas - Gestión de cartera seguimiento de pagos - Identificación de nuevos clientes - Estrategias para mejorar la atracción de los productos - Cumplimiento de indicadores - Identificar las necesidades de los clientes y adaptar las propuestas de ventas - Establecer y mantener relaciones positivas y duraderas con los clientes - Manejo de quejas y reclamaciones - Coordinar entregas o recogidas - Asesorar sobre productos y promociones para impulsar las ventas - Apoyo en facturación y procesamiento de pagos - Responder consultas a través de redes sociales - Escalar problemas especiales al equipo correspondiente - Realizar seguimiento - Actualizar bases de datos de clientes - Comunicación asertiva dentro del equipo de trabajo ✅ E-commerce - Determinar medios de pago - Feedback del cliente - Organización, control y coordinación de pedidos - Resolución de dudas - Procesamiento de reembolso - Gestión de comunidades en redes sociales - Atención de quejas ✅Gestión Administrativa: - Gestión de agenda - Gestión de CRM - Creación de diapositivas o presentaciones - Reportes - Subir información a distintas plataformas - Coordinación de la logística de reuniones - Gestión de correos - Data entry - Soporte al usuario - Chat en vivo - Atención a proveedores - Gestión de cobranza Para finalizar te invito a conocer mi perfil y de paso me gustaría recalcar mi motivación para trabajar de forma autónoma de manera online, por favor siéntete libre de contactar conmigo así puedo analizar mejor tu caso y brindarte el servicio aún más especializado.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/b1c893f06c00847b1358d7edab61c144/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"Mi carrera en el mundo de las ventas digitales y atención al cliente comenzó hace 9 años, cuando empecé a trabajar en el sector ecommerce, retail y logística, especializándome en la gestión de pedidos, fidelización de clientes y optimización de ventas. Desde entonces, he tenido la oportunidad de trabajar con diversas empresas, impulsando estrategias para mejorar la experiencia del cliente y aumentar la conversión.

A lo largo de mi trayectoria, he desarrollado una habilidad excepcional para la comunicación y la negociación, lo que me ha permitido conectar con clientes de distintos sectores y generar relaciones comerciales duraderas.

Me destaco por mi enfoque estratégico, proactividad y capacidad para adaptarme a los cambios en entornos digitales.

Durante este tiempo, he gestionado diferentes aspectos del negocio, incluyendo:
✔ Confirmación y verificación de pedidos mediante llamadas telefónicas y WhatsApp Business, asegurando envíos efectivos y reduciendo cancelaciones.
✔ Estrategias de cross-selling y ventas digitales, logrando aumentar el ticket promedio de compra y mejorar la conversión de clientes.
✔ Gestión de CRM y bases de datos, optimizando flujos de trabajo y segmentando clientes para mejorar la retención y fidelización.
✔ Atención al cliente multicanal, brindando soporte a través de diversos canales digitales para garantizar una experiencia fluida y satisfactoria.
✔ Gestión de ecommerce y plataformas digitales, actualización de productos, control de inventarios y seguimiento de envíos.

Actualmente, me encuentro en constante capacitación en el uso de herramientas de Inteligencia Artificial, explorando procesos automatizados de generación de contenido y nuevas tecnologías para la optimización de negocios digitales.

Me especializo en:
✔Creación de eBooks y contenido digital, utilizando herramientas avanzadas para automatizar y optimizar la producción de textos.
✔ Manejo de texto a voz con ElevenLabs, aplicando IA para la generación de contenido en audio con narraciones realistas y de alta calidad.
✔ Automatización y optimización de procesos mediante plataformas de IA, mejorando la eficiencia en la gestión de clientes y ventas.

Gracias a esta experiencia, no solo he logrado aumentar las ventas y mejorar la eficiencia operativa de los negocios con los que he trabajado, sino que también he perfeccionado mis habilidades en gestión de clientes, estrategia comercial y automatización de procesos.

Estas son algunas de las marcas con las que he trabajado: Coca cola, La muñeca, Altipal, Mercaventas, Treinta app, Colombina, Elenas, Papelería, Tat, Kellogg´s, Jappi, Tigo, Claro.

Cada nuevo reto me ha permitido crecer y aportar valor en cada área del negocio, consolidando mi experiencia en atención al cliente, ecommerce y ventas digitales, siempre con un enfoque innovador y en constante evolución.","rawText":"Mi carrera en el mundo de las ventas digitales y atención al cliente comenzó hace 9 años, cuando empecé a trabajar en el sector ecommerce, retail y logística, especializándome en la gestión de pedidos, fidelización de clientes y optimización de ventas. Desde entonces, he tenido la oportunidad de trabajar con diversas empresas, impulsando estrategias para mejorar la experiencia del cliente y aumentar la conversión. A lo largo de mi trayectoria, he desarrollado una habilidad excepcional para la comunicación y la negociación, lo que me ha permitido conectar con clientes de distintos sectores y generar relaciones comerciales duraderas. Me destaco por mi enfoque estratégico, proactividad y capacidad para adaptarme a los cambios en entornos digitales. Durante este tiempo, he gestionado diferentes aspectos del negocio, incluyendo: ✔ Confirmación y verificación de pedidos mediante llamadas telefónicas y WhatsApp Business, asegurando envíos efectivos y reduciendo cancelaciones. ✔ Estrategias de cross-selling y ventas digitales, logrando aumentar el ticket promedio de compra y mejorar la conversión de clientes. ✔ Gestión de CRM y bases de datos, optimizando flujos de trabajo y segmentando clientes para mejorar la retención y fidelización. ✔ Atención al cliente multicanal, brindando soporte a través de diversos canales digitales para garantizar una experiencia fluida y satisfactoria. ✔ Gestión de ecommerce y plataformas digitales, actualización de productos, control de inventarios y seguimiento de envíos. Actualmente, me encuentro en constante capacitación en el uso de herramientas de Inteligencia Artificial, explorando procesos automatizados de generación de contenido y nuevas tecnologías para la optimización de negocios digitales. Me especializo en: ✔Creación de eBooks y contenido digital, utilizando herramientas avanzadas para automatizar y optimizar la producción de textos. ✔ Manejo de texto a voz con ElevenLabs, aplicando IA para la generación de contenido en audio con narraciones realistas y de alta calidad. ✔ Automatización y optimización de procesos mediante plataformas de IA, mejorando la eficiencia en la gestión de clientes y ventas. Gracias a esta experiencia, no solo he logrado aumentar las ventas y mejorar la eficiencia operativa de los negocios con los que he trabajado, sino que también he perfeccionado mis habilidades en gestión de clientes, estrategia comercial y automatización de procesos. Estas son algunas de las marcas con las que he trabajado: Coca cola, La muñeca, Altipal, Mercaventas, Treinta app, Colombina, Elenas, Papelería, Tat, Kellogg´s, Jappi, Tigo, Claro. Cada nuevo reto me ha permitido crecer y aportar valor en cada área del negocio, consolidando mi experiencia en atención al cliente, ecommerce y ventas digitales, siempre con un enfoque innovador y en constante evolución.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/b1c893f06c00847b1358d7edab61c144/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. 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