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Tengo habilidades en varios softwares, soy confiable y muy responsable, con buenas habilidades de comunicación y la capacidad de anticipar las necesidades del cliente. Tengo un historial comprobado de brindar un servicio al cliente de alta calidad. Comencé mi carrera en la industria turística como agente de viajes ofreciendo atractivos paquetes turísticos y ayudado a muchos viajeros con la búsqueda y reservación de servicios de viaje. Mi siguiente salto profesional fue en el área financiera-administrativa siendo soporte administrativo, generando la facturación de horas de vuelo y mantenimiento de jets privados; también manteniendo en orden la cartera de clientes y recuperando los pagos de las cuentas con más de 90 días de vencimiento. Años posteriores comencé a utilizar el sistema SAP para la compra de servicios de viaje, la organización y reservación de salas de negocios para una empresa de logística; proponiendo la automatización del proceso de planeación de viajes de negocios. En mi siguiente escalón profesional combine el turismo y la administración siendo la Travel Manager de una importante armadora automotriz, responsabilizándome de todos los procesos de viajes de negocios de la compañía desde su planeación, apoyo durante el viaje hasta el registro y control de gastos de viaje, brindando un excepcional atención y soporte al cliente. Adquirí importantes habilidades dando soporte administrativo al manager del área detectando oportunidades de mejora y preparando presentaciones sobre los KPIs, proyectos y optimizaciones para el consejo directivo; durante esos años y gracias a que estudie una maestría tuve la oportunidad de convertirme en Project Manager dando seguimiento y cierre la implementación de una herramienta tecnológica para la planeación y reservación de viajes de negocios ahorrando tiempo y recursos. En mi más reciente experiencia y como parte de mi crecimiento profesional volvía a las actividades de cuentas por cobrar siendo la responsable de la facturación, cobranza, actividades para auditorias y registros contables de la compañía, permitiéndome perfeccionar mis habilidades de análisis, orientación al detalle, innovación y atención a clientes internacionales. Soy bilingüe, el español es mi lengua nativa y durante mi camino profesional he podido alcanzar un nivel avanzado de inglés y nivel principiante-intermedio de alemán. Una de mis principales responsabilidades ha sido la atención al cliente, donde he tenido la oportunidad de interactuar con una amplia variedad de clientes, brindando un servicio de alta calidad y estableciendo relaciones sólidas a largo plazo. Mi orientación al detalle y habilidades de comunicación me han permitido comprender las necesidades de los clientes y ofrecer soluciones efectivas. ----------------------------------------------------------------- I´m highly motivated and detail-oriented professional with 12+ years of experience providing customer support services, administrative support, travel planning and administrative tasks. Skilled in various software programs, reliable and dependable with good communication skills and the ability to anticipate customer needs. Proven track record of providing quality customer service. I initiate my career in the tourism industry as a travel agent, offering attractive travel packages and assisting many travelers with the search and booking of travel services. My next professional step was in the financial-administrative area, where I worked as an administrative support, generating flight hours billing and maintaining private jet maintenance records. I also managed client portfolios and collected past due loans with more than 90 days outstanding. In subsequent years, I started using the SAP system for purchasing travel services, organizing, and booking meeting rooms for a logistics company. I proposed the automation of the business travel planning process. In my next career move, I combined my knowledge of tourism and administration, becoming the Travel Manager for a major automotive manufacturer. I was responsible for all business travel processes, from planning and travel support to expense reporting and control. I provided exceptional customer support and attention. I gained important skills in administrative support, identifying improvement opportunities, and preparing presentations on KPIs, projects, and optimizations for the board of directors. During those years, and thanks to my master's degree, I had the opportunity to become a Project Manager, overseeing the implementation of a technological tool for business travel planning and reservation, saving time and resources. In my most recent experience, as part of my professional growth, I returned to accounts receivable activities, responsible for billing, collections, audit activities, and accounting records for the company. This allowed me to refine my analytical skills, attention to detail, innovation, and customer service, especially for international clients. I am bilingual, with Spanish as my native language, and I have reached an advanced level of English and a beginner-intermediate level of German during my professional journey. One of my main responsibilities has been customer service, where I have had the opportunity to interact with a wide variety of clients, providing high-quality service and establishing long-lasting relationships. My attention to detail and communication skills have allowed me to understand customer needs and provide effective solutions.","rating":5,"ranking":501,"position":{"position":"bronze","next":{"name":"Silver","next":"gold","description":"Silver es el tercer nivel de Workana. Vas por buen camino. Mantente activo y cumple los requisitos para seguir creciendo. Ten en cuenta: ingresos, calificaciones y clientes satisfechos. Leer más","explain":"Un freelancer Silver es un profesional con un historial de más de 2 clientes satisfechos. Esto significa que ya tiene sus primeras estrellas y su carrera profesional en Workana comenzó muy bien. No olvides chequear su perfil para saber más sobre su reputación. Leer más"},"name":"Bronze","description":"Bronze es el segundo nivel de Workana. Reputación, actividad y éxito son claves. Realiza buenas propuestas, suma calificaciones positivas y aumenta tus ingresos para acceder a mejores beneficios. Vas por buen camino, sigue creciendo. 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Futuro ingeniero Industrial y entusiasta talento de voz. Hagamos de tus sueños, una realidad más evidente! Busco agregar valor en el servicio de calidad a otras personas. 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Empecé como auxiliar de almacén, luego encargado de recepción de mercancías, posteriormente técnico logístico hasta ostentar mi puesto actual. He disfrutado y aprendido mucho en el proceso de crecimiento organizacional. En mi puesto actual, me encargo de gestionar relaciones con proveedores locales referente a los gastos empresariales y llevar monitoreo y control de los mismos. En el área de compras internacionales, me encargo de revisar los inventarios y basado en analíticas y experiencia proyectar el inventario y las necesidades de compra. Es un trabajo interesante y exigente que me ha permitido (y seguirá siendo) desarrollar muchas habilidades. Manejo SAP, Excel y todo el office. Espero poder colaborar y hacer de su visión una realidad y de sus proyectos una meta cumplida","rating":4.9000000000000004,"ranking":880,"position":{"position":"silver","next":{"name":"Gold","next":"platinum","description":"Gold es el cuarto nivel de Workana. 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Sou casado e, nos últimos 4 anos, tenho mergulhado de cabeça no mundo do Marketing Digital, adquirindo uma experiência valiosa que me permitiu crescer e evoluir na minha carreira. Meu foco principal é na área de Design Gráfico e Edição de Vídeos, onde tenho mais de 4 anos de experiência sólida. Acredito que a comunicação visual é essencial para transmitir a mensagem certa, e estou comprometido em criar designs atraentes e vídeos cativantes que prendem a atenção do público. Além disso, tenho habilidades em Copywriting, o que me permite escrever textos persuasivos e envolventes que impulsionam a conversão. Minha experiência em Copywriting complementa minhas habilidades em criação de anúncios no Facebook Ads, onde posso ajudar a expandir a presença online dos meus clientes e alcançar seus objetivos de marketing. Outra área em que tenho experiência é na criação de infoprodutos. Acredito que o conhecimento deve ser compartilhado, e tenho ajudado clientes a transformar seus conhecimentos em produtos digitais valiosos, desde ebooks informativos até cursos online envolventes. Estou sempre em busca de novos desafios e oportunidades de aprendizado. Trabalhar comigo significa colaborar com alguém apaixonado por Marketing Digital, comprometido com a excelência e pronto para trazer suas ideias para a vida. Se você está procurando um profissional de Marketing Digital versátil e criativo, estou à disposição para discutir como posso ajudar a alcançar seus objetivos. 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Comprometimento com a Excelência: Em cada projeto, meu compromisso é superar as expectativas dos clientes. Acredito que a chave para o sucesso é entregar trabalho de alta qualidade, cumprir prazos e manter uma comunicação clara e efetiva.","rating":4.9500000000000002,"ranking":331,"position":{"position":"hero","next":null,"name":"Hero","description":"Hero es el máximo nivel de los freelancers de Workana. Nos enorgulleces. Tu experiencia, responsabilidad y profesionalismo hacen que te destaques, por eso tienes los mejores beneficios. ¡Sigue brillando! Leer más","explain":"El freelancer HERO ha llegado al nivel máximo en Workana. Si necesitas a un experto, no busques más. Un freelancer Hero ha demostrado que su talento, servicio y compromiso son excelentes. Trabajar con ellos es un placer. 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