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2017- presente. Universidad Tecnológica Latinoamericana en Línea (UTEL)
Supervisor de jefatura de servicios universitarios
Encargado del desarrollo y aplicación de estrategias de retención de los alumnos de la universidad, identificando posibles quiebres que ponen en riesgo la conclusión de los programas de nivel licenciatura y maestría, incluyendo la nivelación de los equipos de trabajo y el acercamiento de la institución a los alumnos.

2016- presente. Universidad Tecnológica Latinoamericana en Línea (UTEL)
Supervisor de servicios
Encargado de la elaboración y reestructuración de procesos estratégicos para reducir el tiempo de respuesta en los servicios en beneficio de la percepción de satisfacción de los alumnos de la UTEL. Incentivar la cultura del seguimiento a los alumnos institucionalmente por medio de la visualización frecuente de la promesa de servicio.

2015- presente. Evaluador psicológico.
Recolección, estructuración y análisis de datos recabados para la toma de decisiones clínicas, educativas y orientadoras dirigidas principalmente a jóvenes y adultos. Elaboración de reportes psicológicos.

Universidad Tecnológica Latinoamericana en Línea (UTEL)
2012-2016 Supervisor de Tutores
Coordiné un equipo de trabajo con la finalidad de lograr la confluencia entre los objetivos institucionales, académicos y de servicio para asegurar la conclusión de los estudios de licenciatura del alumnado. Capacitación de los Supervisores de nuevo ingreso y desarrollo de DNC para la mejora continua del área de Tutores.

Asesor a contribuyentes
Asesoría sobre trámites y servicios en las aplicaciones Idse (IMSS desde su empresa) y el programa SUA (Sistema Único de Autodeterminación) vía telefónica, llevando la configuración de los equipos de cómputo, así como la solución de errores diversos en ambas aplicaciones. Me destaqué como uno de los mejores asesores con un promedio de 99% en calidad y eficiencia.
Jefe directo: Antonio León
Encargado de Tienda.
Cumplir con la organización del personal contratado, tanto en ventas de alimentos y bebidas como en librería. Surtir de perecederos la cafetería. Recibo y entrega de concesiones sobre los libros de la librería
Jefe directo: Noé Cielak Katz

Conocimientos
•    Atención al cliente (cultura COPC, manejo de contingencias).
•    Capacitación.
•    Coaching.
•    Desarrollo de personal.
•    Descripción de puestos.
•    DNC
•    Estrategias de aprendizaje.
•    Manejo de Plataformas Virtuales, LMS (Ecollege y Moodle)
•    Manejo de grupos
•    Manejo de personal.
•    Orientación vocacional.
•    Psicométricos, (pruebas psicométricas de inteligencia, personalidad y orientación vocacional).
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