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Asesor de Servicio al Cliente
Jefe Inmediato: Deisy Lorena Pemberty Montoya
    Experiencia: 06/2008- Al 09/2013
    Teléfonos: 3008378371
Funciones del cargo: Asesorar a los clientes vía telefónica sobre los distintos productos de la compañía y tomar sus solicitudes de afiliación, cambios y modificaciones en los productos, información general, aclaración de cobros de factura, retención y fidelización de clientes, venta y oferta de servicios por canal telefónico

    EMTELCO
Formadora procesos de atención
    Jefe Inmediato: Kelly Johana Pérez García
    Experiencia: 09/2013- Actualmente.
    Teléfono: 3897000 Ext: 6669. Móvil: 3014016328
Funciones del Cargo: Capacitación y formación a grupos nuevos de Asesores con enfoque en servicio al cliente, aspectos comerciales y en ventas, adicional intervención en la línea atención al cliente para el manejo de las quejas relacionadas con la factura de los usuarios, ingreso de cambios y solicitudes de en los productos que tienen con la empresa, con base en teorías de aprendizaje empresarial y estrategias de marketing comercial. Orientación y aclaración de dudas y problemas escalados al área de Formación en las áreas de Pymes y Hogares del cliente UNE.
También se brindó capacitación a los asesores nuevos de las líneas Metroplús, Todohogar y Colormix, adicional la línea de Computadores para educar.
Capacitación y actualización del personal vigente en nuevos procesos y ofertas. Participación en distintos procesos y servicios nuevos que tiene la compañía la cual se recibe de primera mano para capacitar a los asesores del Contac Center.
Realizar monitoreo y retroalimentaciones asertivas al grupo de operación para mejorar la efectividad de las tareas asignadas.
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