Rene L. freelancer experto en Technical Support, VBA, Microsoft Excel

Rene L.

Monitoring IT Services Cood, Mexico

0 / 5

Mexico
Valor hora:

MX$ 90,00

IT & Programación

Habilidades (Máximo: 5)
Sobre mí
MBA and Electronic Technologies Engineer, graduated from ITESM. Proactive, goal oriented, team player, creative thinker who likes to develop new procedure to ensure continues improvement of the organization. Design and implementation of SLAs, Lead an IT team in order to execute strategies that guarantees service delivery developing new procedures that ensure and improve key services. 
Main interest areas: Lead a team in IT administration, IT Service Delivery, IT Governance, IT Shared services.
Historia laboral
* Faurecia (Sector automovilístico): Global team Management for 1st level problem resolution and monitoring/administration on critical applications such as: EDI, SAP, Exchange, STRATOS (HP) & Orchestra (IBM). Chief of Monitoring ShopFloor level 2 team, in charge of detection and resolution of 2nd degree incidents for JIT & JIS. Responsible for supervision of conformity and traceability ShopFloor applications for technical and functional incident solving. 

Reporting to: Service Delivery Global Manager in China.
Direct reports: 7 positions.
Indirect Reports: 12 Positions (Follow the Sun Mexico-Tunisia-China).

Accomplishments:
•    Team Restructuration (40% expansion)
•    SLA definition and implementation for monitoring team
•    Leader the creation of the L2 SF Monitoring team, and the update of its procedures and policies.
•    Accomplish effective KPIs design and implementation. Such as: reaction time and solving capability. 
•    Creation of methodology and measurement tools for KPIs follow up.
•    32% Increased capability for incident resolution.
•      DRP creation to ensure the monitoring service continuity 24/7.

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