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Mi amplia experiencia en la gestión de procesos administrativos y análisis financieros me permite optimizar tu tiempo y recursos, mientras que mi pasión por brindar un servicio al cliente excepcional garantiza una experiencia memorable para ti y tus clientes.
Navega con confianza por entornos dinámicos y multifuncionales gracias a mis habilidades de comunicación efectiva, trabajo en equipo, autogestión y liderazgo.
Soy un profesional altamente motivado y orientado a resultados, adapto mi estilo de trabajo a tus necesidades específicas, garantizando una colaboración fluida y efectiva.
¡Embárcate en un viaje hacia el éxito con mi guía experta!","rawText":"Soy tu estratega digital, un experto en navegar el vasto océano del éxito con herramientas como Excel, Power BI, Prezi, Dashboards y Microsoft Office en general. Mi amplia experiencia en la gestión de procesos administrativos y análisis financieros me permite optimizar tu tiempo y recursos, mientras que mi pasión por brindar un servicio al cliente excepcional garantiza una experiencia memorable para ti y tus clientes. Navega con confianza por entornos dinámicos y multifuncionales gracias a mis habilidades de comunicación efectiva, trabajo en equipo, autogestión y liderazgo. Soy un profesional altamente motivado y orientado a resultados, adapto mi estilo de trabajo a tus necesidades específicas, garantizando una colaboración fluida y efectiva. ¡Embárcate en un viaje hacia el éxito con mi guía experta!","canEdit":false,"editUrl":"https://www.workana.com/freelancer/b9e9cb86ae4fc432af909558bdaa93b2/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"Compensar.
Gestor de operaciones Financieras

- Desarrollar la estrategia y plan operativo del equipo, para garantizar el cumplimiento de los KPI’s en el área de crédito y medios de pago, y cumplir con las políticas, obligaciones legales y normas.
- Definir y validar la información contable u operativa de los proyectos y líneas de negocio del ciclo financiero, para alinear la operación junto con la contabilidad del negocio.
- Gestionar proyectos y generar planes de mejora, con el fin de mantener la operación dentro de los parámetros de calidad y oportunidad.
- Ejecutar y controlar el proceso de Titularización de cartera, para cumplir con las estrategias financieras.
- Diseñar informes operativos, financieros y contables para la coordinación y gerencia, para la toma de decisiones y desarrollo de nuevas estrategias (incluyendo presupuestos y proyecciones financieras).

Logros:
- Estandaricé y documenté los procesos de negocio, garantizando de esta manera la calidad de cada una de las actividades asignadas al equipo de trabajo.
- Automaticé procesos operativos (conciliaciones, reportes, pagos de subsidio y desembolsos de crédito), logrando la disminución de tiempos y aumento de la integridad de la información en un 70%.
- Supervisé y alineé a los proveedores de negocio, de acuerdo con las necesidades y expectativas para su operación, logrando una reducción de errores operativos del 60%.
- Logré potenciar las fortalezas de cada colaborador, optimizando el conocimiento y recursos del negocio, y disminuyendo los tiempos de operación y riesgos por vacancia o reemplazos.
- Logré alinear al área contable con la operación, garantizando el correcto manejo de las operaciones y la contabilidad de acuerdo con la dinámica del negocio.

Profesional de Servicios Financieros
- Ejecutar y controlar el proceso de titularización de cartera, realizando las liquidaciones de pagos diarios y analizando los movimientos de la cartera.
- Gestionar y liderar la estrategia operativa para el control de los procesos diarios y garantizar la ejecución de los desembolsos de crédito, aplicación de pagos de crédito, entre otros.
- Realizar proceso de levantamiento de hipoteca y prenda, posterior a la cancelación de los créditos por parte de los usuarios.
- Participar en procesos de auditoria del negocio financiero para la certificación en las normas ISO para la unidad de negocio.
- Desarrollar reportes operativos, financieros y contables requeridos por la coordinación para la toma de decisiones.
Logros:
- Establecí controles en el proceso de desembolsos, a través de herramientas ofimáticas para el análisis sobre los desembolsos de créditos, mitigando el riesgo de fraude en 30%.
- Realicé la validación de las liquidaciones de administración de proceso de titularización, mediante cálculos matemáticos y análisis financiero, mitigando el riesgo de errores operativos.
- Automaticé procesos operativos de conciliaciones, reportes y pagos de recursos de crédito), logrando la disminución de tiempos y aumento de la integridad de la información en un 70%.

Compensar.
Analista de Información
- Asegurar la ejecución del plan operativo financiero en los tiempos planteados, garantizando la prestación del servicio, y disponibilidad de la Red Transaccional para uso por parte de los afiliados.
- Asistir a reuniones de monitoreo de Call Center y determinar las fallas en la información brindada a los afiliados correspondiente a los convenios vigentes para la redención de los diferentes subsidios.
- Entregar reportes operativos y financieros a la coordinación de operaciones y contable generando apoyo para la toma de decisiones.
- Realizar procesos de pagos a proveedores y comercios aliados por transacciones hechas con Tarjeta Compensar y Alianzas.
Logros:
- Implementé nuevos reportes que permitieron el análisis de costos y presupuestos sobre el negocio. Total de reportes 4.
- Realicé el proceso de monitoreo a agentes de Call Center donde ayudé al fortalecimiento y mejora en la atención de servicio al cliente, logrando una mejora en indicador del 35%.
- Realicé presentaciones al director de unidad sobre la operación y monitoreo de las operaciones financieras del negocio, para la mejora del proceso, disminución de costos y optimización de recursos.","rawText":"Compensar. Gestor de operaciones Financieras - Desarrollar la estrategia y plan operativo del equipo, para garantizar el cumplimiento de los KPI’s en el área de crédito y medios de pago, y cumplir con las políticas, obligaciones legales y normas. - Definir y validar la información contable u operativa de los proyectos y líneas de negocio del ciclo financiero, para alinear la operación junto con la contabilidad del negocio. - Gestionar proyectos y generar planes de mejora, con el fin de mantener la operación dentro de los parámetros de calidad y oportunidad. - Ejecutar y controlar el proceso de Titularización de cartera, para cumplir con las estrategias financieras. - Diseñar informes operativos, financieros y contables para la coordinación y gerencia, para la toma de decisiones y desarrollo de nuevas estrategias (incluyendo presupuestos y proyecciones financieras). Logros: - Estandaricé y documenté los procesos de negocio, garantizando de esta manera la calidad de cada una de las actividades asignadas al equipo de trabajo. - Automaticé procesos operativos (conciliaciones, reportes, pagos de subsidio y desembolsos de crédito), logrando la disminución de tiempos y aumento de la integridad de la información en un 70%. - Supervisé y alineé a los proveedores de negocio, de acuerdo con las necesidades y expectativas para su operación, logrando una reducción de errores operativos del 60%. - Logré potenciar las fortalezas de cada colaborador, optimizando el conocimiento y recursos del negocio, y disminuyendo los tiempos de operación y riesgos por vacancia o reemplazos. - Logré alinear al área contable con la operación, garantizando el correcto manejo de las operaciones y la contabilidad de acuerdo con la dinámica del negocio. Profesional de Servicios Financieros - Ejecutar y controlar el proceso de titularización de cartera, realizando las liquidaciones de pagos diarios y analizando los movimientos de la cartera. - Gestionar y liderar la estrategia operativa para el control de los procesos diarios y garantizar la ejecución de los desembolsos de crédito, aplicación de pagos de crédito, entre otros. - Realizar proceso de levantamiento de hipoteca y prenda, posterior a la cancelación de los créditos por parte de los usuarios. - Participar en procesos de auditoria del negocio financiero para la certificación en las normas ISO para la unidad de negocio. - Desarrollar reportes operativos, financieros y contables requeridos por la coordinación para la toma de decisiones. Logros: - Establecí controles en el proceso de desembolsos, a través de herramientas ofimáticas para el análisis sobre los desembolsos de créditos, mitigando el riesgo de fraude en 30%. - Realicé la validación de las liquidaciones de administración de proceso de titularización, mediante cálculos matemáticos y análisis financiero, mitigando el riesgo de errores operativos. - Automaticé procesos operativos de conciliaciones, reportes y pagos de recursos de crédito), logrando la disminución de tiempos y aumento de la integridad de la información en un 70%. Compensar. 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