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Desde 2014, trabalho com atendimento ao cliente através de e-mail, chat, Skype e WhatsApp, utilizando ferramentas como Asana, Zoho Desk e Zendesk, HubSpot, ReclameAqui.
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Com 10 anos de experiência, dedico-me a proporcionar o melhor contato com as pessoas, solucionando problemas e encontrando as melhores alternativas para aproximar o cliente da empresa ou serviço, sempre respeitando as políticas da empresa e priorizando as necessidades do cliente em cada situação.

Minha experiência com suporte e atendimento ao cliente inclui gerenciamento de contas, organização de tarefas, dúvidas, reclamações, pagamentos e reembolsos. Estou sempre em busca de soluções que facilitem a comunicação entre o cliente e a empresa.

Desde 2014, trabalho com atendimento ao cliente através de e-mail, chat, Skype e WhatsApp, utilizando ferramentas como Asana, Zoho Desk e Zendesk, HubSpot, ReclameAqui.
Além disso, possuo conhecimento em processadores de pagamento como Mercado Pago e PayPal.","rawText":"Sou apaixonada por trabalhar com suporte e atendimento ao cliente, combinando criatividade, respeito e bom humor. Com 10 anos de experiência, dedico-me a proporcionar o melhor contato com as pessoas, solucionando problemas e encontrando as melhores alternativas para aproximar o cliente da empresa ou serviço, sempre respeitando as políticas da empresa e priorizando as necessidades do cliente em cada situação. Minha experiência com suporte e atendimento ao cliente inclui gerenciamento de contas, organização de tarefas, dúvidas, reclamações, pagamentos e reembolsos. Estou sempre em busca de soluções que facilitem a comunicação entre o cliente e a empresa. Desde 2014, trabalho com atendimento ao cliente através de e-mail, chat, Skype e WhatsApp, utilizando ferramentas como Asana, Zoho Desk e Zendesk, HubSpot, ReclameAqui. Além disso, possuo conhecimento em processadores de pagamento como Mercado Pago e PayPal.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/bc79c5323d1e27d35fdea98eeba1d1cf/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. Choose the most relevant aspects for each position, what you learned and achieved, and anything else that will help in understanding your career path."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Add to list","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"Carla L.","companyId":153738,"companyHash":"bc79c5323d1e27d35fdea98eeba1d1cf","ratingData":{"rating":4.9900000000000002,"hasRating":true,"width":"width: 99.80%","noRatings":"No ratings yet","average":4.9900000000000002,"ratingText":"4.99 of 5.00"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Public Profile"}},"agencyEditInitials":{"isChecked":false,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Agency Profile"}},"phone":{"text":"Phone number: ","canEditPhone":false,"hasPhone":true,"number":null},"countryData":{"country":"BR","name":"Brazil","class":"flag flag-br","url":"https://www.workana.com/freelancers/brazil?ref=freelancer_view","blankGif":"https://wkncdn.com/newx/assets/build/img/blank.e5634ce39.gif"},"hourlyRate":{"text":"Hourly rate:","rate":"R$ 80.00","isSet":true,"currency":"BRL","amount":"80.00"},"mainSkill":{"isSet":true,"text":"Freelancer expert in Admin Support"},"public":true,"clarificationText":"Allowed formats:
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