Telco Services Australia / Telstra Customer Experience Sales Manager, Telstra Customer Experience Sales Coach, Telstra Customer Experience Outbound Sales Agent.
Makati City, Philippines
• As a Manager, responsible for submitting intraday excel sales report of 24 outbound sales agents and attends pre and post shift huddles.
• Develops, upskill and motivates agents to hit target set by the site.
• Enters data and upload total sales value achieved by agents using MO Excel
• Coach agents to use different sales techniques and updates them on their weekly and monthly scores
Acquire Global Services / Dodo Telco Outbound Sales Representative
Shaw blvd, Mandaluyong City, Philippines
Chocolate bowl Online Shop / Proprietor, Event Organizer
Manuyo dos, Las Pinas, Philippines
• ONLINE PASTRY BUSINESS
• In-charge with Campaign and Marketing
• Optimizing post and tags in Social Networking sites
• Develop and maintain websites and blogs
• Online and offline promotion of Business
• Communicate and coordinate with suppliers, customers, and visitors
• Process customer inquiries via phone, chat, or email
• Complete Market and Internet Research
Convergys, Customer Service/Technical Support Representative
Glorietta 5, Ayala Center, Makati City, Philippines
AT&T Wireless Mobility – Credits and Activation / Analyst Review
• Activating cellular phones of AT&T Wireless members.
• Doing Credit Evaluation of AT&T Wireless members.
• Top Performer – Product Specification Training.
I2 bldg, IT Park Asiatown, Lahug, Cebu City, Philippines
Comcast – Day of Job
• Responsible for provisioning Digital Voice and HSI of COMCAST members.
• Efficiently and effectively solving issues on trouble calls by COMCAST technicians.
• Cross trained on TTS –Comcast Phone Repair team.
2008 - 2009
Sutherland Global Services, Technical Support Representative / Ambassador-FS
Luisa Square IT Bldg, Villamor St. corner Jacinto Ext., Davao City, Philippines
• Responsible for providing excellent customer service to our AT&T U-Verse Members at all times.
• Efficiently and effectively solving issues presented by our AT&T U-Verse Members over the phone.
• Manage and assist agents in a team, handle supervisor calls, does EOS reports, coach agents for improvement and commendations, and does evaluate agents through QA form.