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2016-2017
Telco Services Australia / Telstra Customer Experience Sales Manager, Telstra Customer Experience Sales Coach, Telstra Customer Experience Outbound Sales Agent.
Makati City, Philippines

•    As a Manager, responsible for submitting intraday excel sales report of 24 outbound sales agents and attends pre and post shift huddles.
•    Develops, upskill and motivates agents to hit target set by the site.
•    Enters data and upload total sales value achieved by agents using MO Excel
•    Coach agents to use different sales techniques and updates them on their weekly and monthly scores

2015
Acquire Global Services / Dodo Telco Outbound Sales Representative
Shaw blvd, Mandaluyong City, Philippines

2010- 2015
Chocolate bowl Online Shop / Proprietor, Event Organizer
Manuyo dos, Las Pinas, Philippines

•    ONLINE PASTRY BUSINESS
•    In-charge with Campaign and Marketing
•    Optimizing post and tags in Social Networking sites
•    Develop and maintain websites and blogs
•    Online and offline promotion of Business
•    Communicate and coordinate with suppliers, customers, and visitors
•    Process customer inquiries via phone, chat, or email
•    Complete Market and Internet Research

2009
Convergys, Customer Service/Technical Support Representative
Glorietta 5, Ayala Center, Makati City, Philippines

AT&T Wireless Mobility – Credits and Activation / Analyst Review

•    Activating cellular phones of AT&T Wireless members.
•    Doing Credit Evaluation of AT&T Wireless members.

AT&T Uverse

•    Top Performer – Product Specification Training.

I2 bldg, IT Park Asiatown, Lahug, Cebu City, Philippines

Comcast – Day of Job

•    Responsible for provisioning Digital Voice and HSI of COMCAST members.
•    Efficiently and effectively solving issues on trouble calls by COMCAST technicians.
•    Cross trained on TTS –Comcast Phone Repair team.

2008 - 2009
Sutherland Global Services, Technical Support Representative / Ambassador-FS
Luisa Square IT Bldg, Villamor St. corner Jacinto Ext., Davao City, Philippines

•    Responsible for providing excellent customer service to our AT&T U-Verse Members at all times.
•    Efficiently and effectively solving issues presented by our AT&T U-Verse Members over the phone.
•    Manage and assist agents in a team, handle supervisor calls, does EOS reports, coach agents for improvement and commendations, and does evaluate agents through QA form.","rawText":"Work Experience: 2016-2017 Telco Services Australia / Telstra Customer Experience Sales Manager, Telstra Customer Experience Sales Coach, Telstra Customer Experience Outbound Sales Agent. Makati City, Philippines • As a Manager, responsible for submitting intraday excel sales report of 24 outbound sales agents and attends pre and post shift huddles. • Develops, upskill and motivates agents to hit target set by the site. • Enters data and upload total sales value achieved by agents using MO Excel • Coach agents to use different sales techniques and updates them on their weekly and monthly scores 2015 Acquire Global Services / Dodo Telco Outbound Sales Representative Shaw blvd, Mandaluyong City, Philippines 2010- 2015 Chocolate bowl Online Shop / Proprietor, Event Organizer Manuyo dos, Las Pinas, Philippines • ONLINE PASTRY BUSINESS • In-charge with Campaign and Marketing • Optimizing post and tags in Social Networking sites • Develop and maintain websites and blogs • Online and offline promotion of Business • Communicate and coordinate with suppliers, customers, and visitors • Process customer inquiries via phone, chat, or email • Complete Market and Internet Research 2009 Convergys, Customer Service/Technical Support Representative Glorietta 5, Ayala Center, Makati City, Philippines AT&T Wireless Mobility – Credits and Activation / Analyst Review • Activating cellular phones of AT&T Wireless members. • Doing Credit Evaluation of AT&T Wireless members. AT&T Uverse • Top Performer – Product Specification Training. I2 bldg, IT Park Asiatown, Lahug, Cebu City, Philippines Comcast – Day of Job • Responsible for provisioning Digital Voice and HSI of COMCAST members. • Efficiently and effectively solving issues on trouble calls by COMCAST technicians. • Cross trained on TTS –Comcast Phone Repair team. 2008 - 2009 Sutherland Global Services, Technical Support Representative / Ambassador-FS Luisa Square IT Bldg, Villamor St. corner Jacinto Ext., Davao City, Philippines • Responsible for providing excellent customer service to our AT&T U-Verse Members at all times. • Efficiently and effectively solving issues presented by our AT&T U-Verse Members over the phone. • Manage and assist agents in a team, handle supervisor calls, does EOS reports, coach agents for improvement and commendations, and does evaluate agents through QA form.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/bfa80f8088346bb8e7f76ef38eaf9428/profile/history","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Describe tus tareas en proyectos anteriores, tu rol y valor agregado para cada hito de tu carrera profesional. Cuéntanos cómo tu trabajo le dio valor a cada proyecto en los que hayas colaborado a lo largo del tiempo. Elige lo aspectos más relevantes de cada posición, qué aprendiste y qué lograste, y todo lo que ayude a entender el camino de tu historia profesional."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Agregar a lista","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"E. D. C.","companyId":713384,"companyHash":"bfa80f8088346bb8e7f76ef38eaf9428","ratingData":{"rating":0,"hasRating":false,"width":"width: 0","noRatings":"Ninguna calificación todavía","average":0,"ratingText":"Ninguna calificación todavía"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Perfil público"}},"agencyEditInitials":{"isChecked":false,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Perfil de Agencia"}},"phone":{"text":"Número de teléfono:","canEditPhone":false,"hasPhone":true,"number":null},"countryData":{"country":"PH","name":"Filipinas","class":"flag flag-ph","url":"https://www.workana.com/freelancers/philippines?ref=freelancer_view","blankGif":"https://wkncdn.com/newx/assets/build/img/blank.e5634ce39.gif"},"hourlyRate":{"text":"Valor hora:","rate":"USD 7,00","isSet":true,"currency":"USD","amount":"7.00"},"mainSkill":{"isSet":true,"text":"Freelancer experto en Soporte Administrativo"},"public":true,"clarificationText":"Formatos permitidos:
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