Ernesto d. C. freelancer experto en CRM, Marketing Online, Traducción al Inglés

Ernesto d. C.

Work hard and aim for greatness

0 / 5

Valor hora:

USD 7,00

Soporte Administrativo

Habilidades (Máximo: 5)
Sobre mí
A HARD WORKING  individual determined  to be successful in whatever undertaking I am assigned.  My years of experience in DATA ENTRY, TECHNICAL SUPPORT, CUSTOMER SERVICE and ONLINE SALES AND MARKETING  makes me a great candidate for any  task given.  Proficient in the English language both in oral and written. I have a great knowledge in analyzing things, and is always ready  to finished task given. I also have experience in learning and excelling at new technologies as needed.
Historia laboral
Work Experience:

Telco Services Australia / Telstra Customer Experience Sales Manager, Telstra Customer Experience Sales Coach, Telstra Customer Experience Outbound Sales Agent.
Makati City, Philippines

•    As a Manager, responsible for submitting intraday excel sales report of 24 outbound sales agents and attends pre and post shift huddles.
•    Develops, upskill and motivates agents to hit target set by the site.
•    Enters data and upload total sales value achieved by agents using MO Excel
•    Coach agents to use different sales techniques and updates them on their weekly and monthly scores

Acquire Global Services / Dodo Telco Outbound Sales Representative
Shaw blvd, Mandaluyong City, Philippines

2010- 2015
Chocolate bowl Online Shop / Proprietor, Event Organizer
Manuyo dos, Las Pinas, Philippines

•    In-charge with Campaign and Marketing
•    Optimizing post and tags in Social Networking sites
•    Develop and maintain websites and blogs
•    Online and offline promotion of Business
•    Communicate and coordinate with suppliers, customers, and visitors
•    Process customer inquiries via phone, chat, or email
•    Complete Market and Internet Research

Convergys, Customer Service/Technical Support Representative
Glorietta 5, Ayala Center, Makati City, Philippines

      AT&T Wireless Mobility – Credits and Activation / Analyst Review

•    Activating cellular phones of AT&T Wireless members.
•    Doing Credit Evaluation of AT&T Wireless members.

      AT&T Uverse

•    Top Performer – Product Specification Training.

I2 bldg, IT Park Asiatown, Lahug, Cebu City, Philippines

      Comcast – Day of Job

•    Responsible for provisioning Digital Voice and HSI of COMCAST members.
•    Efficiently and effectively solving issues on trouble calls by COMCAST technicians.
•    Cross trained on TTS –Comcast Phone Repair team.

2008 - 2009
Sutherland Global Services, Technical Support Representative / Ambassador-FS
Luisa Square IT Bldg, Villamor St. corner Jacinto Ext., Davao City, Philippines

•    Responsible for providing excellent customer service to our AT&T U-Verse Members at all times.
•    Efficiently and effectively solving issues presented by our AT&T U-Verse Members over the phone.
•    Manage and assist agents in a team, handle supervisor calls, does EOS reports, coach agents for improvement and commendations, and does evaluate agents through QA form.

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