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Customer Success Manager
jun. 2022 - actualidad · 1 año 9 meses
-KPIs de retención y crecimiento para clientes empresariales.
-Desarrollar relaciones con los clientes, incluida la alta gerencia, y comprender el proceso de toma de decisiones.
-Mantener y aumentar los ingresos a través de la creación de planes de negocio estratégicos, la venta consultiva y las oportunidades de venta.
-Desarrollar y aplicar planes de cuentas para satisfacer las necesidades del cliente y asociarse con él para lograr sus directivas.
-Negociar las extensiones de los contratos, los precios y trabajar en colaboración con las partes interesadas internas para ejecutar las metas y los objetivos de ingresos.
-Interpretar los datos (datos de mercado, datos de la competencia, datos propios y datos suministrados por el cliente) para incluirlos en el proceso de toma de decisiones basado en datos y crear una visión clara de la situación del cliente.
-Identificar nuevos productos/servicios potenciales y proporcionar información a los equipos de producto y desarrollo para incluirlos en la hoja de ruta con el fin de servir a los clientes empresariales con una visión a largo plazo.
-Resolver los problemas operativos que puedan estar afectando al cliente empresarial, trabajando con los equipos técnicos para impulsar la resolución.

Airtm
Directory Account Executive
ago. 2021 - jun. 2022 · 11 meses
-Revisión y activación de nuevas empresas agregadas al directorio.
-Llamadas para determinar necesidades, ofrecer soluciones.
-Localización y contacto con empresas que ya tienen cuenta en Airtm para realizar/afianzar relación comercial.
-Desarrollo de estrategias y promociones para negocios incentivando el uso de Airtm.
-Optimización de equipo Airtm OTS.
-Payment request mensual para cubrir costos de transporte.
-Payment request semanal para pagar incentivos por tiendas agregadas.
-Llamada semanal para revisar observaciones de las visitas.
-Seguimiento y acompañamiento vía correo electrónico de los casos donde el equipo necesite apoyo.

Airtm
Customer Support Specialist
jun. 2020 - jul. 2021 · 1 año 2 meses
-Gestión de cuentas de usuario: alta y baja, datos del perfil personal y empresarial.
-Análisis y aprobación de documentos de identidad y de empresa.
-Gestión y resolución de problemas asociados a los medios de pago, autenticación de dos factores y credenciales de usuario.
-Asesoramiento al usuario.

Asistente Comercial
TelyNet/ México
Realizar búsqueda y seguimiento de potenciales clientes.
Realizar llamadas y correos de contacto para ubicar el contacto indicado en la
empresa y poder establecer relaciones comerciales.
Realización de informes diarios de actividades a fin de mantener informada a
la gerencia comercial.

Vendedor Remoto/ Community Manager
TIMG/ Chile
Atención al cliente en plataforma freshdesk. Realización de
cotizaciones, seguimiento y cierre de ventas.Contacto a clientes con
plataforma Aircall. Hacer seguimiento de las publicaciones en redes
sociales, soporte de clientes; incluyendo plataformas Facebook,
Instagram y twitter (imbox y comentarios ); ventas en redes.

Asesora Comercial
Prosein C.A.
Atención al cliente en tienda. Asesoramiento en productos del
portafolio. Realización de cotizaciones, seguimiento y cierre de ventas.
Diseño de ambientaciones en tienda. Facturación e Inventario con SAP.

Asesora Comercial
Compuexpress Lares C.A.
Atención al cliente en tienda. Asesoramiento en productos del
portafolio. Facturación por sistema RP3 y manejo de efectivo, POS y
cheques. Diseño de Exhibiciones en tienda. Realización y cierre de
Ferias Escolares. 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