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Cuento con una trayectoria de más de una década, gestionando cuentas, relaciones con clientes y resolviendo problemas técnicos mediante herramientas como Salesforce, Zendesk y Shopify.

Mi habilidad para trabajar en equipo, junto con mi capacidad de comunicación efectiva en español, inglés y portugués, me han permitido desempeñarme exitosamente en entornos multiculturales y remotos. Soy proactiva, dinámica y eficiente, con un fuerte enfoque en la consecución de objetivos.

He desarrollado competencias en marketing digital, e-commerce y redacción optimizada con Yoast SEO para WordPress. Además, manejo herramientas tecnológicas como Asana, Trello, Notion y Slack, lo que me permite ser altamente eficiente en la gestión de proyectos y tareas.

Qué servicios te puedo Ofrecer:

✅-Redacciones para tu Landing Page o página Web.
✅- Redacciones para Blogs o Post.
✅-Análisis de la redacción con Yoast SEO.
✅-Curación de contenido.
✅-Búsqueda de información en Internet.
✅-Transcripción de audios.

✅- Asistencia Virtual.
✅- Entrada de Datos (Data Entry).
✅- Manejo y respuesta a clientes y usuarios mediante correo electrónico, Salesforce o Zendesk.
✅- Moderación de páginas Webs.
✅- Facilidad de comunicación tanto hablada como escrita.
✅- Atención mediante Chat o vía telefónica.
✅- Disponibilidad de horario 24/7.
✅- Ventas.","rawText":"✅Sólida experiencia en atención al cliente y soporte en diversos sectores, incluyendo el automotriz, la banca, Startups y emprendimientos. Cuento con una trayectoria de más de una década, gestionando cuentas, relaciones con clientes y resolviendo problemas técnicos mediante herramientas como Salesforce, Zendesk y Shopify. Mi habilidad para trabajar en equipo, junto con mi capacidad de comunicación efectiva en español, inglés y portugués, me han permitido desempeñarme exitosamente en entornos multiculturales y remotos. Soy proactiva, dinámica y eficiente, con un fuerte enfoque en la consecución de objetivos. He desarrollado competencias en marketing digital, e-commerce y redacción optimizada con Yoast SEO para WordPress. Además, manejo herramientas tecnológicas como Asana, Trello, Notion y Slack, lo que me permite ser altamente eficiente en la gestión de proyectos y tareas. Qué servicios te puedo Ofrecer: ✅-Redacciones para tu Landing Page o página Web. ✅- Redacciones para Blogs o Post. ✅-Análisis de la redacción con Yoast SEO. ✅-Curación de contenido. ✅-Búsqueda de información en Internet. ✅-Transcripción de audios. ✅- Asistencia Virtual. ✅- Entrada de Datos (Data Entry). ✅- Manejo y respuesta a clientes y usuarios mediante correo electrónico, Salesforce o Zendesk. ✅- Moderación de páginas Webs. ✅- Facilidad de comunicación tanto hablada como escrita. ✅- Atención mediante Chat o vía telefónica. ✅- Disponibilidad de horario 24/7. ✅- Ventas.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/c5fc9fa6cbb9f145a784d3d4de8f4ff6/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"⭐ Licenciatura en Contaduría Pública.
⭐ Tecnología en Administración Industrial.

CURSOS REALIZADOS Y CERTIFICADOS OBTENIDOS:

✔Aprovechar la IA generativa para la gestión de proyectos.
✔Guía paso a paso para compartir tu historia personal en LinkedIn.
✔How to Boost Your Productivity with AI Tools.
✔IA responsable para directivos.
✔Problemáticas sociales, desafíos éticos y sesgos de la inteligencia artificial generativa.
✔Word y Copilot: Crea y perfecciona documentos con IA.
✔AI Productivity Hacks to Reimagine Your Workday and Career.
✔Agiliza tu trabajo con el chat de Microsoft Copilot.
✔Becoming an AI-First Product Leader.
✔Cómo administrar por objetivos.
✔Excel para principiantes: Tablas dinámicas (365/2019).
✔Excel y Copilot: Análisis de datos asistido por IA.
✔Generative AI for Business Leaders.
✔How to Use Generative AI: Building an AI-First Mindset.
✔Introduction to Conversational AI.
✔Leading with a Digital Mindset in the Age of AI.
✔Nano Tips para diseñar tu mañana para empezar el día con éxito con Adrià Solà.
✔OpenAI para desarrollo esencial.
✔What is Copilot? Get Started with Microsoft's Everyday AI Companion.
✔Copywriting impulsado por inteligencia artificial generativa.
✔Cómo medir el rendimiento en la empresa.
✔Empodera a tu equipo con la inteligencia artificial.
✔Habilidades de coaching para líderes y gerentes.
✔Inteligencia artificial generativa para profesionales creativos: Oportunidades, retos y ética.
✔Inteligencia artificial generativa: la evolución de la búsqueda inteligente en Internet.
✔Inteligencia artificial para startups.
✔Introducción a ChatGPT.
✔Introducción a la IA y la sostenibilidad.
✔Outlook y Copilot: Maximiza la eficiencia de tu jornada laboral.
✔Persuadir a los demás.
✔Prompt Engineering: Aprende a hablar con una inteligencia artificial generativa.
✔Serving Customers Using Social Media.
✔Trucos de productividad con IA para reimaginar tu jornada laboral y tu carrera profesional.
✔Técnicas de escritura creativa para negocios: Trucos.
✔WhatsApp Business esencial.
✔Building Rapport with Customers (2022).
✔Creating Positive Conversations with Challenging Customers.
✔Customer Service Foundations.
✔Customer Service: Handling Abusive Customers.
✔Customer Service: Problem-Solving and Troubleshooting.
✔Cómo gestionar al personal de alto rendimiento.
✔Fundamentos de la gestión de proyectos: Comunicación.
✔Liderazgo y trabajo en equipo.
✔Pensamiento estratégico.
✔¿Qué es el análisis de negocio o análisis empresarial?.
✔Aprende a liderarte: autocontrol y autogestión para el éxito laboral y personal.
✔Cómo evitar el burnout.
✔Cómo gestionar mejor tu tiempo.
✔Cómo liderar reuniones individuales productivas.
✔Cómo liderar reuniones productivas.
✔Cómo superar la procrastinación.
✔Design Thinking: Experiencia del cliente.
✔El lenguaje de la influencia: Cómo conectar y liberar el potencial de las conversaciones.
✔Inteligencia artificial más allá de la ingeniería.
✔Machine learning con un café.
✔Nano Tips para desarrollar superpoderes para tu día a día con Izanami Martínez.
✔Normas de calidad en el servicio de atención al cliente.
✔Qué es la IA generativa.
✔Refresca tus conocimientos de la lengua española: Errores más comunes de puntuación.
✔Servicio de atención al cliente: Creación de valor para el consumidor.
✔Técnicas innovadoras de atención al cliente.
✔Ética en la era de la inteligencia artificial generativa.
✔EL DESPERTAR DEL ECOMMERCE.
✔WORK SHOP MARKETING DE CONTENIDOS.
✔CURSO DE E-COMMERCE.
✔CURSO BÁSICO DE MARKETING DIGITAL.
✔GERENCIA TU TIEMPO CONTROLA TU VIDA.
✔MANEJO DE SITUACIONES EXIGENTES.
✔ACADEMIA DE VENTAS.
✔POTENCIANDO LA GESTION DE VENTAS.
✔TODOS SOMOS CLIENTES.
✔RECONOCIMIENTO POR MERITOS ACADÉMICOS OBTENIDOS DURANTE EL PERÍODO II-2004. 8,33 PUNTOS.
✔RECONOCIMIENTO POR MERITOS ACADÉMICOS OBTENIDOS DURANTE EL PERÍODO I-2003. 8,00 PUNTOS.
✔SAINT ADMINISTRATIVO.
✔SEMINARIO OBLIGACIONES LEGALES DE LA EMPRESA.
✔PONENTE EN LA “III JORNADA DE INVESTIGACIÓN CIENTÍFICA.
✔WINDOWS MILLENIUM – WORD`2000.
✔SEMINARIO Y TALLER DE SEGURIDAD INDUSTRIAL.
✔SAINT CONTABLE.
✔SEMINARIO DE RECURSOS HUMANOS.
✔L.I.P. MECÁNICA GENERAL MODULO II.
✔L.I.P. MECÁNICA GENERAL MODULO I.","rawText":"⭐ Licenciatura en Contaduría Pública. ⭐ Tecnología en Administración Industrial. CURSOS REALIZADOS Y CERTIFICADOS OBTENIDOS: ✔Aprovechar la IA generativa para la gestión de proyectos. ✔Guía paso a paso para compartir tu historia personal en LinkedIn. ✔How to Boost Your Productivity with AI Tools. ✔IA responsable para directivos. ✔Problemáticas sociales, desafíos éticos y sesgos de la inteligencia artificial generativa. ✔Word y Copilot: Crea y perfecciona documentos con IA. ✔AI Productivity Hacks to Reimagine Your Workday and Career. ✔Agiliza tu trabajo con el chat de Microsoft Copilot. ✔Becoming an AI-First Product Leader. ✔Cómo administrar por objetivos. ✔Excel para principiantes: Tablas dinámicas (365/2019). ✔Excel y Copilot: Análisis de datos asistido por IA. ✔Generative AI for Business Leaders. ✔How to Use Generative AI: Building an AI-First Mindset. ✔Introduction to Conversational AI. ✔Leading with a Digital Mindset in the Age of AI. ✔Nano Tips para diseñar tu mañana para empezar el día con éxito con Adrià Solà. ✔OpenAI para desarrollo esencial. ✔What is Copilot? Get Started with Microsoft's Everyday AI Companion. ✔Copywriting impulsado por inteligencia artificial generativa. ✔Cómo medir el rendimiento en la empresa. ✔Empodera a tu equipo con la inteligencia artificial. ✔Habilidades de coaching para líderes y gerentes. ✔Inteligencia artificial generativa para profesionales creativos: Oportunidades, retos y ética. ✔Inteligencia artificial generativa: la evolución de la búsqueda inteligente en Internet. ✔Inteligencia artificial para startups. ✔Introducción a ChatGPT. ✔Introducción a la IA y la sostenibilidad. ✔Outlook y Copilot: Maximiza la eficiencia de tu jornada laboral. ✔Persuadir a los demás. ✔Prompt Engineering: Aprende a hablar con una inteligencia artificial generativa. ✔Serving Customers Using Social Media. ✔Trucos de productividad con IA para reimaginar tu jornada laboral y tu carrera profesional. ✔Técnicas de escritura creativa para negocios: Trucos. ✔WhatsApp Business esencial. ✔Building Rapport with Customers (2022). ✔Creating Positive Conversations with Challenging Customers. ✔Customer Service Foundations. ✔Customer Service: Handling Abusive Customers. ✔Customer Service: Problem-Solving and Troubleshooting. ✔Cómo gestionar al personal de alto rendimiento. ✔Fundamentos de la gestión de proyectos: Comunicación. ✔Liderazgo y trabajo en equipo. ✔Pensamiento estratégico. ✔¿Qué es el análisis de negocio o análisis empresarial?. ✔Aprende a liderarte: autocontrol y autogestión para el éxito laboral y personal. ✔Cómo evitar el burnout. ✔Cómo gestionar mejor tu tiempo. ✔Cómo liderar reuniones individuales productivas. ✔Cómo liderar reuniones productivas. ✔Cómo superar la procrastinación. ✔Design Thinking: Experiencia del cliente. ✔El lenguaje de la influencia: Cómo conectar y liberar el potencial de las conversaciones. ✔Inteligencia artificial más allá de la ingeniería. ✔Machine learning con un café. ✔Nano Tips para desarrollar superpoderes para tu día a día con Izanami Martínez. ✔Normas de calidad en el servicio de atención al cliente. ✔Qué es la IA generativa. ✔Refresca tus conocimientos de la lengua española: Errores más comunes de puntuación. ✔Servicio de atención al cliente: Creación de valor para el consumidor. ✔Técnicas innovadoras de atención al cliente. ✔Ética en la era de la inteligencia artificial generativa. ✔EL DESPERTAR DEL ECOMMERCE. ✔WORK SHOP MARKETING DE CONTENIDOS. ✔CURSO DE E-COMMERCE. ✔CURSO BÁSICO DE MARKETING DIGITAL. ✔GERENCIA TU TIEMPO CONTROLA TU VIDA. ✔MANEJO DE SITUACIONES EXIGENTES. ✔ACADEMIA DE VENTAS. ✔POTENCIANDO LA GESTION DE VENTAS. ✔TODOS SOMOS CLIENTES. ✔RECONOCIMIENTO POR MERITOS ACADÉMICOS OBTENIDOS DURANTE EL PERÍODO II-2004. 8,33 PUNTOS. ✔RECONOCIMIENTO POR MERITOS ACADÉMICOS OBTENIDOS DURANTE EL PERÍODO I-2003. 8,00 PUNTOS. ✔SAINT ADMINISTRATIVO. ✔SEMINARIO OBLIGACIONES LEGALES DE LA EMPRESA. ✔PONENTE EN LA “III JORNADA DE INVESTIGACIÓN CIENTÍFICA. ✔WINDOWS MILLENIUM – WORD`2000. ✔SEMINARIO Y TALLER DE SEGURIDAD INDUSTRIAL. ✔SAINT CONTABLE. ✔SEMINARIO DE RECURSOS HUMANOS. ✔L.I.P. MECÁNICA GENERAL MODULO II. ✔L.I.P. MECÁNICA GENERAL MODULO I.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/c5fc9fa6cbb9f145a784d3d4de8f4ff6/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. 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