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Cargo: Coordinadora.
Funciones:
Evaluación y selección de personal.
Elaboración de informes para el cliente y para mandos superiores (supervisores y gerentes).
Elaboración de manuales para el cliente con aplicación no solo en nuestro centro de trabajo, sino en aquellos que desempeñaban funciones relacionadas con nuestro trabajo directo con el cliente.
Tareas de Calidad para la mejora continua de la atención al cliente, mediante la monitorización del trabajo de los teleoperadores de los que era responsable.
Determinar necesidades de formación.
Formaciones tanto para personas de nueva incorporación, como para los ya integrantes del grupo.
Elaboración de turnos adecuándolos a las previsiones de recepción de llamadas según franjas horarias. Sustituciones de mandos superiores (Supervisores)
Ayudante de Gerente.

2009 - 2011 Terraza La Vela, playa de Los Olmos, Vigo.
Cargo: Camarera

2005 - 2006 Unísono Soluciones de Negocio.
Cargo: Teleoperadora
Funciones:
Recepción de llamadas en un servicio de atención al cliente de una importante compañía de telefonía fija e Internet.
Resolución de reclamaciones de facturación.
Apoyo a nuevas incorporaciones.

1998 - 2000 LPS Peritaciones SL.
Cargo: Secretaria
Funciones:
Transcripción de informes periciales.
Configuración facturas.
Recepción de llamadas.

1998 - 2005 Terraza La Vela, playa de Los Olmos, Vigo.
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