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- Entrenamiento de nuevos consultores bilingües en soporte técnico , software CRM, estándares de servicio al cliente y ventas.

- Entrega de reportes de Key Performance Indicators (KPI) y su seguimiento.

-Actualización de procesos a través de conferencias internacionales.

SUTHERLAND GLOBAL SERVICES BPO (Colombia) - Tier 1 Customer Care Consultant

- Brindar servicio al cliente, asesoría en ventas y ayuda en soporte técnico a clientes del producto AT&T U-verse.

- Participar en reuniones de mejora de procesos basadas en el balance scorecard.

Central de Soldaduras & Protección Industrial S.A. (Colombia) - Asistente de Calidad

- Actualización de manual de calidad, procedimientos, instructivos, tabla de control de registros y toda la documentación del sistema de gestión de la calidad (S.G.C).

- Proposición, planeación y ejecución de proyectos para el mejoramiento del sistema de gestión de la Calidad.

Refricold (Colombia)- Jefe de depto Comercial

- Venta de servicios de refrigeración industrial y obras civiles.

- Búsqueda de nuevos clientes potenciales para el crecimiento de la Compañía.

- Manejo del presupuesto de ventas y costos de la compañía.

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