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2024 - Present

Over the past year, I’ve worked as a freelance professional, delivering versatile support in customer service, technical tasks, and project coordination. I’ve honed my adaptability and self-management skills, working remotely for clients across industries.

BPO & Customer Service Specialist - Alive Games (https://www.alivegames.io)

At this gaming startup, I supported outsourcing tasks, provided efficient customer service, and tackled technical challenges. I ensured smooth operations and high user satisfaction, thriving in a fast-paced, innovative environment.

Customer Service & QA Testing - Accenture

3 Years

Spent three years at Accenture supporting high-profile projects, including B2B customer service for the Google Play Store and QA testing for phone and non-phone apps (Android Auto, Android TV, and Smartwatch apps). Delivered top-tier B2B support to leading developers like Spotify and Microsoft, resolving issues and ensuring quality. Gained hands-on knowledge in web development and IT technologies, enhancing my technical expertise.

Marketing Manager - Ubricarmotos

1 year

As Marketing Manager at Ubricarmotos, I led campaigns to boost brand visibility and drive sales in a competitive market. I developed strategies, managed content, and leveraged my web development knowledge to optimize online presence, sharpening my skills in marketing and IT integration.","rawText":"Freelance Professional 2024 - Present Over the past year, I’ve worked as a freelance professional, delivering versatile support in customer service, technical tasks, and project coordination. I’ve honed my adaptability and self-management skills, working remotely for clients across industries. BPO & Customer Service Specialist - Alive Games (https://www.alivegames.io) At this gaming startup, I supported outsourcing tasks, provided efficient customer service, and tackled technical challenges. I ensured smooth operations and high user satisfaction, thriving in a fast-paced, innovative environment. Customer Service & QA Testing - Accenture 3 Years Spent three years at Accenture supporting high-profile projects, including B2B customer service for the Google Play Store and QA testing for phone and non-phone apps (Android Auto, Android TV, and Smartwatch apps). Delivered top-tier B2B support to leading developers like Spotify and Microsoft, resolving issues and ensuring quality. Gained hands-on knowledge in web development and IT technologies, enhancing my technical expertise. Marketing Manager - Ubricarmotos 1 year As Marketing Manager at Ubricarmotos, I led campaigns to boost brand visibility and drive sales in a competitive market. I developed strategies, managed content, and leveraged my web development knowledge to optimize online presence, sharpening my skills in marketing and IT integration.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/cb0c92e26eee348ff5d5e10fb23a0142/profile/history","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Describe tus tareas en proyectos anteriores, tu rol y valor agregado para cada hito de tu carrera profesional. Cuéntanos cómo tu trabajo le dio valor a cada proyecto en los que hayas colaborado a lo largo del tiempo. Elige lo aspectos más relevantes de cada posición, qué aprendiste y qué lograste, y todo lo que ayude a entender el camino de tu historia profesional."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Agregar a lista","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"A. F.","companyId":5173025,"companyHash":"cb0c92e26eee348ff5d5e10fb23a0142","ratingData":{"rating":0,"hasRating":false,"width":"width: 0","noRatings":"Ninguna calificación todavía","average":0,"ratingText":"Ninguna calificación todavía"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Perfil público"}},"agencyEditInitials":{"isChecked":false,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Perfil de Agencia"}},"phone":{"text":"Número de teléfono:","canEditPhone":false,"hasPhone":false,"number":null},"countryData":{"country":"IE","name":"Irlanda","class":"flag flag-ie","url":"https://www.workana.com/freelancers/ireland?ref=freelancer_view","blankGif":"https://cf.wkncdn.com/static/assets/build/img/blank.4f4e80a62.gif"},"hourlyRate":{"text":"Valor hora:","rate":"€ 11,00","isSet":true,"currency":"EUR","amount":"11.00"},"mainSkill":{"isSet":true,"text":"Freelancer experto en Soporte Administrativo"},"public":true,"clarificationText":"Formatos permitidos:
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Implementé un sistema digital que redujo 30% el tiempo que perdíamos buscando documentos (¡imagínate la frustración que eliminé!) y coordiné una reorganización que aumentó 20% la productividad sin estresarse más. Especialista en Automatización y Asistencia Virtual (Freelance) 2024 - Presente | Remoto Aquí es donde todo cobra sentido: combino esos 17 años de experiencia real con mi pasión por hacer que la tecnología sea accesible y útil. No soy de esas que te venden humo tecnológico; soy quien toma tus procesos manuales y los convierte en sistemas que funcionan mientras duermes. Construí mi propia infraestructura con n8n y Supabase autoalojados, integrando sistemas antiguos con herramientas modernas, y creé dashboards que liberan más de 15 horas semanales de esas tareas que a nadie le gustan. Esta experiencia me enseñó que la tecnología más poderosa es la que hace que la gente se sienta más tranquila, no más abrumada. 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