Ana B. S. expert freelancer in Google AdWords, Sales, Customer Service

A. B. S.

My greatest pleasure is to help others

No ratings yet

United States
Hourly rate:

USD 9.00

Admin Support

About me
Hello! My name is Ana and it is a pleasure to be on this site offering my services. I currently live in Miami, Florida, United States; but my hometown is Havana, Cuba. I have a degree in International Relations. I love nature and also the mysterious online world. I especially like to help others and that is why I have worked mainly in the Customer Service area as well as in the Administrative field. I would love to find here many work projects in these areas and obtain maximum satisfaction from my clients, through constant attention to their requests and problems, giving them immediate solution. I send a cordial greeting to all. Thank you!
Work history
Club Demonstration Services, Miami FL
03/2014 – Present, Sales Advisor
    Carry out demonstrations to promote COSTCO products by providing samples to customers. Raise brand awareness, interact, engage and give advice to customers in their shopping experience. Explain product features and benefits to customers. Close sales with customers.

H&R Block, Miami FL
01/2010 – 04/2014, Client Services Professional (Seasonal position)
    Provided general administrative support and customer service. Greeted customers, answered telephones, handled information requests, and resolved customer concerns and complaints. Managed waiting area, scheduled and confirmed appointments. Collected client payments in cash register.

Gulfstream Fueling, Miami FL
02/2010 – 03/2014, Office Assistant
    Provided general administrative support to all office staff. Provided support to the Bookkeeping Department by preparing invoices to customers using QuickBooks software. Performed other bookkeeping tasks as necessary. Customer service and clerical work. Prepared documents in Microsoft Office applications. Greeted visitors, and handled information requests and customer issues.

EDUCATION     
- Penn Foster Career School
2020, Bookkeeping
2020, Virtual Assistant
- National Customer Service Association, USA
2018, Certified Customer Service Professional
- Miami Dade College, Miami FL
2018, Marketing and P.R. 2.1
- Penn Foster Career School
2015, Administrative Assistant
- University of Havana, Cuba. 
1994, Bachelor of Arts